Manager Service Clientèle & Opérations Retail

Socket.dev; Kirkland; On-site; CAD 26,000 - 30,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front end operations, enhance the customer shopping experience, and support adherence to company programs and standards. The role focuses on delivering high-quality service, supervising cashier operations, and developing associates in a dynamic retail environment.

Ideal candidates will demonstrate strong leadership, a commitment to customer satisfaction, and the ability to manage multiple tasks across store operations, including cash

Responsibilities

• Lead front end operations to deliver exceptional customer service and drive customer loyalty.
• Ensure compliance with company programs and operating standards to keep the store running smoothly.
• Support cashier operations, supervise transactions, returns, and exchanges.
• Train and develop associates on systems, productivity standards, and job responsibilities.
• Coordinate cash handling, opening/closing tills, and safe money handling.

Job description

Walmart Canada is seeking a Customer Service Manager to lead front end operations, enhance the customer shopping experience, and support adherence to company programs and standards. The role focuses on delivering high-quality service, supervising cashier operations, and developing associates in a dynamic retail environment.

Ideal candidates will demonstrate strong leadership, a commitment to customer satisfaction, and the ability to manage multiple tasks across store operations, including cash