Manager Roaming

Rogers Communications; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An innovative telecommunications firm is seeking a Manager Roaming to enhance operational excellence and customer satisfaction. This role involves collaborating with stakeholders, analyzing data, and driving process efficiencies through automation. The ideal candidate will possess strong analytical and communication skills, with a background in data analytics and experience with tools like Microsoft Access and SQL. Join a dynamic team that values diversity and inclusion, and contribute to meaningful projects that impact customers and communities. If you are a self-starter with a passion for technology and data, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree in computer science or equivalent experience.
• High proficiency in Microsoft Access and Excel with advanced skills.

Responsibilities

• Perform audit control and reconciliation processes for wholesale roaming.
• Analyze data to identify trends and optimize financial results.

Skills

Microsoft Access

Excel

SQL

Power BI

Databricks

Analytical Skills

Communication Skills

Teamwork

Education

Bachelor’s degree in Computer Science

Equivalent experience in Data Analytics

Tools

MicroStrategy

Job description

Join to apply for the Manager Roaming role at Rogers Communications.

We are committed to connecting Canadians through unique partnerships, our world-class network, and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Who We Are Looking For

We are seeking an exceptional candidate for the role of Manager Roaming, reporting to the Director, National Roaming and Roaming Operations. You will be responsible for developing and delivering excellence in operational execution to meet business objectives and delivering optimal customer experiences.

What You Will Be Doing

1. Perform timely and accurate completion of audit control and reconciliation processes for wholesale roaming.
2. Engage and collaborate with key stakeholders to cross-validate billing sources, investigate and resolve anomalies to optimize financial results.
3. Analyze large volumes of data to identify, investigate, and clearly explain trends in concise reports.
4. Integrate new data sources into business processes and analyses, crisply articulate findings, build and measure KPIs, inform and make decisions.
5. Owner of underlying enterprise cloud dataset creating business views for self and users, manage and monitor for accuracy and completeness, resolving issues as required.
6. Develop databases and analytical models to identify opportunities and determine the appropriate strategies and tactics to drive financial results.
7. Drive process efficiencies leveraging automation through design and implementation, documenting processes.
8. Monthly evaluation and meeting with supplier on SLA terms, holding accountable and pursuing credits for missed deliverables.
9. Administration and action of group email boxes.
10. Other accountabilities from time to time.

What You Bring

1. Bachelor’s degree in computer science, information systems, data analytics or equivalent experience.
2. High proficiency in Microsoft Access and Excel with advanced skills using functions, formulas, macros, VBA, configure data import/export flows, create forms and reports, etc.
3. Proven working experience with (1) MS Access building and maintaining databases; (2) SQL writing complex queries using joins, subqueries, aggregates and functions; (3) Power BI connecting to data sources, build models, create and publish interactive reports and dashboards; (4) MicroStrategy design and automate analyses, empower business users with self-serve capabilities.
4. Databricks infrastructure knowledge in working with cloud/Azure.
5. Strong analytical skills and detailed oriented with a high level of accuracy.
6. Strong communication skills are imperative (written, oral and listening).
7. A self-starter with the ability to quickly learn and understand concepts, multi-task, investigate issues, solve problems and promote efficiencies through automation.
8. Strong team player with excellent planning and organizational skills with demonstrated ability to meet tight deadlines, and perform well in a fast paced and dynamic environment.
9. Customer driven, with the ability to exercise a high degree of business judgment and sound reasoning working through complex data and projects.
10. Telecom/Wireless experience is an asset.

Additional Information

To protect our people, brand, and assets, a pre-employment background check will be conducted. All candidates must clear a criminal background check. A credit check and drivers abstract may be required depending on the role.

Schedule: Full time

Shift: Day

Location: 333 Bloor Street East (012), Toronto, ON

Travel: Up to 10%

Category/Function: Reporting and Analytics & Report Development

Requisition ID: 323011

At Rogers, we embrace diversity and inclusion, ensuring everyone feels they belong. We consider all applicants and work to remove barriers for participation, supporting candidates experiencing disabilities throughout the recruitment process. Please contact our recruiters and hiring managers for accommodations. For questions, visit the Recruitment Process FAQ.