Manager Roaming

Rogers Communications; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Manager Roaming to enhance operational excellence and customer experience. This role involves auditing, data analysis, and collaboration with stakeholders to optimize financial results. You will be responsible for developing databases, integrating data sources, and driving process efficiencies through automation. Join a dynamic team dedicated to making a positive impact in the telecommunications sector, where your analytical skills and innovative mindset will help shape the future of connectivity in Canada. If you are passionate about data-driven decision-making and thrive in a fast-paced environment, this is the perfect opportunity for you.

Qualifications

• Bachelor’s degree in computer science or data analytics required.
• Proficient in Microsoft Access and Excel with advanced skills.

Responsibilities

• Perform audit control and reconciliation processes for wholesale roaming.
• Analyze data to identify trends and optimize financial results.

Skills

Microsoft Access

Excel

SQL

Power BI

MicroStrategy

Analytical Skills

Communication Skills

Problem-Solving

Customer Driven

Telecom/Wireless Experience

Education

Bachelor’s degree in computer science

Equivalent experience in data analytics

Tools

Databricks

Job description

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Who we are looking for:

We are seeking an exceptional candidate for the role of Manager Roaming, reporting to the Director, National Roaming and Roaming Operations. You will be responsible for developing and delivering excellence in operational execution to meet business objectives and delivering optimal customer experiences.

What you will be doing:

• Perform timely and accurate completion of audit control and reconciliation processes for wholesale roaming.
• Engage and collaborate with key stakeholders to cross-validate billing sources, investigate and resolve anomalies to optimize financial results.
• Analyze large volumes of data to identify, investigate, and clearly explain trends in concise reports.
• Integrate new data sources into business processes and analyses, crisply articulate findings, build and measure KPIs, inform and make decisions.
• Owner of underlying enterprise cloud dataset creating business views for self and users, manage and monitor for accuracy and completeness, resolving issues as required.
• Develop databases and analytical models to identify opportunities and determine the appropriate strategies and tactics to drive financial results.
• Drive process efficiencies leveraging automation through design and implementation, documenting processes.
• Monthly evaluation and meeting with supplier on SLA terms, holding accountable and pursuing credits for missed deliverables.
• Administration and action of group email boxes.
• Other accountabilities from time to time.

What you bring:

• Bachelor’s degree in computer science, information systems, data analytics or equivalent experience.
• High proficiency in Microsoft Access and Excel with advanced skills using functions, formulas, macros, VBA, configure data import/export flows, create forms and reports, etc.
• Proven working experience with: (1) MS Access: building and maintaining databases; (2) SQL: writing complex queries using joins, subqueries, aggregates and functions; (3) Power BI: connecting to data sources, build models, create and publish interactive reports and dashboards; (4) MicroStrategy: design and automate analyses, empower business users with self-serve capabilities.
• Databricks infrastructure knowledge in working with cloud/Azure.
• Strong analytical skills and detail-oriented with a high level of accuracy.
• Strong communication skills are imperative (written, oral and listening).
• A self-starter with the ability to quickly learn and understand concepts, multi-task, investigate issues, solve problems and promote efficiencies through automation.
• Strong team player with excellent planning and organizational skills with demonstrated ability to meet tight deadlines, and perform well in a fast-paced and dynamic environment.
• Customer driven, with the ability to exercise a high degree of business judgment and sound reasoning working through complex data and projects.
• Telecom/Wireless experience is an asset.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Reporting and Analytics & Report Development
Requisition ID: 323011

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Corporate