National Education Consultant

manulife; Toronto; On-site; CAD 71,000 - 118,000; Full time

Job summary

Manulife is recruiting a National Education Consultant (NEC) to partner with large national clients and enhance member experience in group retirement plans. You will design education strategies and communications to boost plan participation and align with client objectives.

The role emphasizes relationship management, education strategy, and project reporting. You will develop annual calendars, analyze engagement data, create clear materials, and coordinate with internal teams to meet deadlines

Qualifications

• Strong relationship management and communication skills, including active listening and the ability to build trust.
• Confidence in presenting in formal settings (shortlists, pension committees).
• Proven project management experience with the ability to meet tight deadlines and pivot quickly.
• Knowledge of group retirement products; RPA designation or willingness to obtain.
• A resourceful, solution-oriented mindset with strong analytical skills.
• Tech-savvy approach and familiarity with multichannel communication tools and digital platforms.
• Bilingualism: English-French is required.

Responsibilities

• Serve as the primary point of contact for the member experience, ensuring smooth onboarding, enrollment, and ongoing engagement.
• Build strong sponsor relationships by understanding client objectives and aligning education strategies to meet those goals.
• Participate in regular client meetings to review member behavior, share insights, and recommend actionable improvements.
• Support client projects, including plan changes and transitions, ensuring clear communication and minimal disruption.
• Participate in large-case RFPs and shortlist presentations to help retain and grow business.
• Design comprehensive education strategies and annual calendars tailored to member demographics and behavior.
• Analyze member engagement data against benchmarks to identify gaps and opportunities for improvement.
• Develop custom communication materials that simplify complex retirement concepts and drive participation.
• Leverage multichannel tools (email, digital platforms, webinars) to maximize reach and engagement.
• Ensure all communications include clear calls-to-action and measurable outcomes.
• Create detailed action plans and work-back schedules for all communication initiatives.
• Coordinate with internal teams to ensure resources are available and timelines are met.
• Provide regular progress updates to clients and internal stakeholders, highlighting critical tasks and risks.
• Track success metrics for education and communication programs, report results, and adjust strategies to optimize impact.

Skills

Relationship mgmt

Communication

Presenting

Project management

Retirement knowledge

RPA designation

Analytical skills

Tech-savvy

Bilingual EN-FR

Job description

As a National Education Consultant (NEC), you will partner with large national clients to enhance the member experience and drive engagement in group retirement plans. Your focus will be on delivering impactful education strategies and communications that improve plan participation and support client objectives.

Position Responsibilities:

Relationship Management

• Serve as the primary point of contact for the member experience, ensuring smooth onboarding, enrollment, and ongoing engagement.

• Build strong sponsor relationships by understanding client objectives and aligning education strategies to meet those goals.

• Participate in regular client meetings to review member behavior, share insights, and recommend actionable improvements.

• Support client projects, including plan changes and transitions, ensuring clear communication and minimal disruption.

• Participate in large-case RFPs and shortlist presentations to help retain and grow business.

Education Strategy & Communications

• Design comprehensive education strategies and annual calendars tailored to member demographics and behavior.

• Analyze member engagement data against benchmarks to identify gaps and opportunities for improvement.

• Develop custom communication materials that simplify complex retirement concepts and drive participation.

• Leverage multichannel tools (email, digital platforms, webinars) to maximize reach and engagement.

• Ensure all communications include clear calls-to-action and measurable outcomes.

Project Management & Reporting

• Create detailed action plans and work-back schedules for all communication initiatives.

• Coordinate with internal teams to ensure resources are available and timelines are met.

• Provide regular progress updates to clients and internal stakeholders, highlighting critical tasks and risks.

• Track success metrics for education and communication programs, report results, and adjust strategies to optimize impact.

Required Qualifications:

• Strong relationship management and communication skills, including active listening and the ability to build trust.

• Confidence in presenting in formal settings (shortlists, pension committees).

• Proven project management experience with the ability to meet tight deadlines and pivot quickly.

• Knowledge of group retirement products; RPA designation or willingness to obtain.

• A resourceful, solution-oriented mindset with strong analytical skills.

• Tech-savvy approach and familiarity with multichannel communication tools and digital platforms.

• Bilingualism: English-French is required.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

CAN, Alberta, Calgary, 550 6th Avenue SW, Suite 1200

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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