Manager, Retention Marketing, Commerce Platform

DoorDash USA; Quinte West; On-site; CAD 197,000 - 290,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical insurance

Dental insurance

Vision benefits

11 paid holidays

Disability insurance

Life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash is seeking a Retention Marketing Manager to own CRM strategy for our Commerce Platform, shaping lifecycle programs that drive adoption, retention, and engagement across the product suite.

You will collaborate with product, engineering, and marketing to influence outcomes through email, push, SMS, and in-app messaging, leading a small team and partnering with Marketing Ops.

Qualifications

• 6+ years of lifecycle, retention, or growth marketing in B2B or SaaS environments.
• Proven track record of cross-channel CRM campaigns and data-driven strategies.
• Strong cross-functional collaboration and stakeholder management.
• Hands-on experience with CRM platforms and segmentation tools.

Responsibilities

• Develop a comprehensive CRM strategy across the merchant lifecycle for the Commerce Platform, including flows and campaigns.
• Lead a team of two direct reports to brief, optimize, and execute CRM campaigns and automations.
• Partner with Integrated Marketing to build campaign briefs based on goals and audience behavior.
• Lead end-to-end campaign planning with Marketing Ops, including creative development and QA.
• Align CRM initiatives with broader lifecycle programs for consistency.
• Analyze performance data, set benchmarks, and report findings to optimize future campaigns.

Skills

Lifecycle marketing

Retention marketing

CRM campaigns

Cross-functional collaboration

Data analysis

Stakeholder management

Education

Bachelor’s degree or equivalent experience

Tools

Iterable

Pardot

Job description

About the Team

DoorDash’s mission is to grow and empower local economies. We connect people with the local businesses they care about through intelligent, last-mile delivery technology — helping grow those businesses and the communities that support them.

To further this mission, we’re looking for an experienced marketer to sit at the intersection of growth, product, and marketing operations. You’ll develop and execute lifecycle / retention marketing strategies for our Merchant business, with a focus on the Commerce Platform line of products.

The B2B Retention Marketing team builds lasting relationships through personalized, scalable, cross-channel experiences that drive merchant retention and engagement. As trusted advisors in channel strategy and prominent merchant advocates, we guide our partners through every step of their DoorDash journey—empowering them with tailored resources, education, and solutions to grow their business.

About the Role

We’re looking for a Retention Marketing Manager to lead CRM strategy for our Commerce Platform, a core pillar of DoorDash’s merchant ecosystem. You’ll be responsible for crafting lifecycle programs that drive adoption, retention, and ongoing engagement across our suite of Commerce Platform solutions. You’ll collaborate cross-functionally with product, engineering, operations, and other marketers to influence key business outcomes through CRM channels, including email, push, SMS, and in-app messaging.

This role is ideal for someone who thrives in fast-paced, ambiguous environments and enjoys operating at both strategic and tactical levels. You should have a deep understanding of how to leverage audience insights and data to inform marketing strategies, as well as a track record of building strong, cross-functional relationships.

You’re excited about this opportunity because you will…

• Develop a comprehensive CRM strategy across the merchant lifecycle for the Commerce Platform—including automated flows, experiments, and ad hoc campaigns.
• Lead a team of two direct reports who will help to brief, optimize, and execute CRM ad-hoc campaigns and automations for the Commerce Platform business line.
• Partner with Integrated Marketing to build campaign briefs based on business goals and audience behavior, determining the right channel mix, targeting, and messaging cadence.
• Lead end-to-end campaign planning in collaboration with Marketing Ops, including creative development, stakeholder feedback, audience segmentation, and QA.
• Align CRM initiatives with broader lifecycle programs to ensure consistency across merchant touchpoints.
• Analyze performance data, establish benchmarks, and deliver actionable reporting to optimize future campaigns.

We’re excited about you because…

• 6+ years of experience in lifecycle, retention, or growth marketing, preferably in B2B or SaaS environments. Demand Gen experience is a plus.
• A proven track record of driving results through cross-channel CRM campaigns.
• Strong cross-functional collaboration and stakeholder management skills.
• Hands‑on experience with CRM platforms (e.g., Iterable, Pardot) and comfort working with complex data and segmentation tools.
• Sharp analytical thinking and the ability to build data-driven strategies and report performance impact.
• Exceptional organization, ownership mindset, and the ability to manage multiple priorities.
• A bachelor’s degree or equivalent experience.

We expect this position to be filled by 9/6/26.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$142,800—$210,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, health