Manager, Restaurant Technology Support, Tim Hortons, Canada

Tim Hortons; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in the food service industry is seeking a Manager for Restaurant Technology Support in Toronto. The role involves overseeing technology health, driving improvements, and managing projects while collaborating with various stakeholders. Ideal candidates will have a background in Computer Science or Business Analytics and experience in the QSR sector.

Benefits

Wellness programs

Parental leave

Telemedicine

Mental health support

Qualifications

• Bachelor's degree or equivalent experience in relevant fields.
• Experience with enterprise software and restaurant technology platforms.
• Prior experience in QSR or food service industry preferred.

Responsibilities

• Oversee support for restaurant technology health and monitor metrics.
• Drive support improvements through process enhancements.
• Manage projects with attention to detail and scalability.

Skills

Communication

Project Management

Analytical Skills

Education

Bachelor's degree in Computer Science or Business Analytics

Tools

Microsoft Office 365

Tableau

Grafana

Datadog

SQL

Job description

Manager, Restaurant Technology Support, Tim Hortons, Canada

Join us to apply for the Manager, Restaurant Technology Support, Tim Hortons, Canada role at Tim Hortons.

Role & Responsibilities

• Oversee support for restaurant technology health by monitoring support partner metrics and internal dashboards.
• Drive support improvements through process enhancements and gap analysis.
• Utilize technology tools to develop solutions that stabilize support organization.
• Build strategic relationships with support partners and cross-functional teams.
• Review performance KPIs, identify opportunities, and implement action plans.
• Manage projects with attention to detail, scalability, and timing.
• Communicate proactively with stakeholders at all levels.

Qualifications

• Bachelor's degree or equivalent experience, preferably in Computer Science, Business Analytics, or related fields.
• Experience with enterprise software such as Microsoft Office 365, Tableau, Grafana, Datadog, SQL.
• Understanding of relational databases, POS systems, and restaurant technology platforms.
• Prior experience in QSR or food service industry preferred.
• Excellent communication, project management skills, and ability to work independently.

Benefits include wellness programs, parental leave, telemedicine, and mental health support. RBI is an equal opportunity employer and provides accommodations for applicants with disabilities.