Manager, Restaurant Technology Support, Tim Hortons, Canada

Restaurant Brands International; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Join a leading company in the quick service restaurant industry as a Project Manager. You will drive performance improvements, manage cross-functional projects, and utilize your expertise in enterprise software and project management to enhance operational performance. This role offers an opportunity to work in a dynamic environment focused on innovation and collaboration.

Benefits

Paid parental leave

Telemedicine

Mental health support

Qualifications

• Experience with enterprise software and relational databases.
• QSR experience is a plus.
• Proven project management skills for large projects.

Responsibilities

• Drive continuous performance improvements with support partners.
• Develop relationships with cross-functional partners and suppliers.
• Manage project details, risks, and implementation timelines.

Skills

Problem-solving

Project management

Communication

Detail-oriented

Collaboration

Education

Bachelor's degree in Computer Science, Business Analytics, IT or related fields

Tools

Microsoft Office 365

Tableau

Grafana

Datadog

SQL

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies, with nearly $45 billion in annual system-wide sales and over 32,000 restaurants across more than 120 countries and territories.

RBI owns four of the world's most prominent quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their guests, franchisees, and communities for decades. Through its Restaurant Brands for Good framework, RBI is committed to improving sustainability outcomes related to food, the planet, and people and communities.

RBI aims to grow its brands by leveraging core values, fostering employee and franchisee relationships, and maintaining a long track record of community support. Each brand benefits from global scale and shared best practices derived from ownership by Restaurant Brands International Inc.

Role & Responsibilities:

1. Drive continuous performance improvements with support partners and internal teams.
2. Develop and strengthen relationships with cross-functional partners and equipment suppliers, aligning strategic goals with operational performance.
3. Establish regular communication with global support teams to ensure alignment and process improvement from initiation to completion of projects.
4. Review support partner KPIs to identify opportunities and develop action plans to meet targets.
5. Utilize problem-solving, project management, and multitasking skills to conduct root cause analysis with stakeholders.
6. Maintain data organization and system orchestration through virtualization tools.
7. Work independently while managing cross-functional national support projects.
8. Manage project details, risks, and implementation timelines effectively.
9. Communicate proactively about issue status and relevant information across teams and levels.

Qualifications:

1. Bachelor's degree or equivalent experience, preferably in Computer Science, Business Analytics, IT, or related fields.
2. Experience with enterprise software such as Microsoft Office 365, Tableau, Grafana, Datadog, SQL.
3. Understanding of relational databases, sales processes, and restaurant terminologies.
4. QSR experience is a plus.
5. Knowledge of restaurant technology platforms like POS systems, labor scheduling, and back-of-house systems.
6. Strong communication skills, detail-oriented, and collaborative.
7. Ability to manage multiple requests, prioritize tasks, and meet deadlines in a dynamic environment.
8. Proven project management skills, especially for large projects, are advantageous.

Benefits include a focus on physical, mental, and financial wellness, with progressive offerings like paid parental leave, telemedicine, and mental health support.

RBI is an equal opportunity employer, committed to diversity and inclusion. Accommodations are available for applicants with disabilities upon request.