Manager, Residential Lending

Community Trust Company; Toronto; Hybrid; CAD 105,000 - 130,000; Full time

Benefits offered by this job

Health & wellbeing resources

Paid vacation, personal, and sick days

Competitive compensation and benefits

Hybrid environment with at least 3 in-

Career growth opportunities

Community involvement opportunities

Diverse and inclusive environment

Job summary

Questrade Financial Group of Companies seeks a Manager, Residential Lending to lead Questbank's underwriting operations. You will drive SLAs, ensure prudent credit decisions, and mentor a team of Mortgage Underwriters.

Qualifications include a business/finance degree, 5+ years in residential underwriting, knowledge of OSFI B-20, AML/ATF, and MOS experience. Hybrid work model with strong risk and process improvement focus.

Qualifications

• Bachelor’s degree in Business, Finance, or related field.
• 5+ years of progressive residential mortgage underwriting experience with supervisory exposure.
• Knowledge of OSFI B-20 regulations and credit risk management.
• Proficiency with MOS, Filogix/Expert, and MS Office.
• AMP designation or related certifications.

Responsibilities

• Lead and optimize daily residential mortgage underwriting operations.
• Render credit decisions within policy and risk tolerances.
• Coach and mentor a Mortgage Underwriting team.
• Ensure compliance with OSFI B-20, AML/ATF standards.
• Drive process improvements and MOS workflow automation.
• Coordinate with sales, brokers, and risk partners to resolve bottlenecks.

Skills

Team leadership

Analytical thinking

Decision making

Communication

Education

Bachelor’s degree in Business or Finance

AMP designation

Tools

MOS

Filogix/Expert

MS Office Suite

Job description

5700 Yonge St, North York, ON M2M 4K2, Canada

Job Description

Posted Wednesday, August 19, 2026 at 4:00 AM

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Manager, Residential Lending. Could It Be You?

The Manager, Residential Lending plays a key leadership role within the Questbank Residential Lending unit, reporting directly to the Senior Manager, Residential Lending. This role is primarily accountable for leading the daily operations of the underwriting team, ensuring prudent credit decisioning, and maintaining high service standard turnarounds across residential mortgage origination channels. Key deliverables include driving underwriting quality, managing team performance, maintaining strict alignment with regulatory guidelines (OSFI B-20, AML/ATF), and optimizing credit workflows. Through effective risk assessment, stakeholder management, and team leadership, this role significantly impacts operational efficiency, risk mitigation, and overall credit portfolio health across Questbank.

In this role, responsibilities include but are not limited to:

• Lead and optimize daily residential mortgage underwriting operations, managing workflow allocation and queue distribution to consistently achieve targeted service level agreements (SLAs) and turnaround times.
• Evaluate and render credit decisions on complex or high-value residential mortgage applications exceeding direct reports' authority levels, ensuring alignment with Questbank credit policies and risk tolerance guidelines.
• Manage, coach, and mentor a team of Mortgage Underwriters, fostering continuous professional development, high engagement, and operational excellence through regular performance monitoring and constructive feedback.
• Oversee strict adherence to regulatory standards and credit risk policies, including OSFI B-20 guidelines, Anti-Money Laundering (AML), and Anti-Terrorist Financing (ATF) requirements across all underwriting activities.
• Conduct ongoing quality assurance audits and peer reviews on underwritten mortgage files to maintain high data accuracy, identify training gaps, and uphold underwriting standard controls.
• Serve as the primary operational point of contact and escalation key for sales, broker distribution channels, fulfillment teams, and credit risk partners to resolve escalated deal structures or process bottlenecks.
• Identify opportunities for operational process improvement and workflow automation within the mortgage origination system (MOS) to enhance underwriting efficiency and risk assessment capability.
• Partner with Senior Management and Credit Risk leadership to recommend credit policy adjustments, review portfolio performance trends, and support audit readiness for regulatory reviews.

So are YOU our next Manager, Residential Lending? You are if you have

• Bachelor’s degree in Business, Finance, or related discipline (or equivalent practical experience).
• 5+ years of progressive experience in residential mortgage underwriting with demonstrated supervisory or team leadership experience.
• In-depth knowledge of Canadian residential mortgage underwriting principles, OSFI B-20 regulatory frameworks, and credit risk management.
• Proficiency with Mortgage Origination Systems (MOS), Filogix/Expert, and MS Office Suite.
• Strong analytical, decision-making, communication, and team management skills.
• Accredited Mortgage Professional (AMP) designation or related industry certifications.
• Experience in alternative or non-prime residential mortgage lending.

Compensation Information:

Base salary range: $105,000 - $130,000

The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence - not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

5700 Yonge St, North York, ON M2M 4K2, Canada