Manager, Research and Analytic Services

University of Calgary; Calgary; On-site; CAD 100,000 - 150,000; Full time

Job summary

The University of Calgary's Cumming School of Medicine invites applications for a Manager, Research and Analytic Services. This full-time fixed-term role leads a multidisciplinary team delivering applied research, evaluation, and data analytic services within CHI and W21C.

Reporting to the Associate Director, the role coordinates requests, aligns work with capacity, and ensures high-quality service delivery while supporting staff development and continuous improvement in health-data research

Qualifications

• Master's degree in a discipline relevant to applied health research, evaluation, analytics or service delivery; a doctoral degree is an asset.
• Minimum of seven years of progressively responsible experience in applied research, evaluation, analytics or research-service delivery.
• Demonstrated experience supervising professional, research or technical staff, including coaching and performance management.
• Experience managing multiple complex projects, capacity planning and resource challenges.
• Experience with multidisciplinary quantitative, qualitative or mixed-methods teams in university, healthcare, or government.
• Knowledge of research ethics, privacy, data governance and responsible data use.
• Strong leadership, collaboration and communication skills; ability to build relationships.

Responsibilities

• Lead an integrated team delivering applied research, evaluation, data and analytic services.
• Translate portfolio priorities into team plans and manage capacity and service quality.
• Coordinate requests with program managers and ensure clear handoffs and communication.
• Provide portfolio oversight across concurrent projects, with timelines and resources.
• Promote compliance with ethics, privacy and data governance.

Skills

Leadership

Project management

Research analytics

Staff development

Communication

Education

Master's degree

Job description

Description

The Cumming School of Medicine invites applications for a Manager, Research and Analytic Services. This Full-time Fixed Term position is for approximately 15 months (based on length of grant funding), with the possibility of extension.

The Centre for Health Informatics (CHI) and W21C Research and Innovation Centre are the Cumming School of Medicine's hub for health data and applied health research and innovation. Together, they bridge data, discovery, and real-world testing, supporting the research and innovation pathway from hypothesis to implementation.

Reporting to the Associate Director (Methods and Analytics), the Manager, Research and Analytic Services leads an integrated multidisciplinary team of professional, research and technical staff delivering applied research, evaluation, data and analytic services. The Manager works closely with the Program Manager for Methods and Analytics and with CEDAR navigators to coordinate incoming requests, align service needs with team capacity, and support clear handoffs and communication. The Manager translates portfolio priorities into team plans, manages capacity and operational service quality, and adapts plans and priorities to address operational and resource challenges.

Summary of Key Responsibilities (job functions include but are not limited to):

People Leadership and Staff Development

• Manages an integrated team of professional, research and technical staff and is accountable for the performance and results of direct reports
• Sets performance objectives and work plans, assigns work, and provides day-to-day direction in line with approved portfolio priorities
• Conducts probationary and annual performance reviews, coaches staff, and addresses routine performance concerns in accordance with University policies
• Supports recruitment, onboarding, professional development, retention and succession planning
• Provides operational guidance within the role's scope, coaches staff on work planning and service expectations, engages specialist expertise where required, and fosters an inclusive, collaborative team culture
• Approves routine scheduling and leave in accordance with policy and recommends staffing and development changes

Operational and Service Management

• Translates portfolio priorities into team objectives, work plans and service commitments, adapting plans to address operational and resource challenges
• Assess incoming requests, works closely with program managers to assign and reprioritize work, and monitor current and anticipated team capacity
• Establishes day-to-day workflows, service standards and escalation pathways to support reliable, high-quality delivery
• Sets delivery plans within approved scope, resources and timelines, and resolves routine client and service-delivery matters
• Identifies service pressures and recommends adjustments to staffing, workflows and resource use

Project and Portfolio Oversight

• Provides portfolio-level oversight of staffing, capacity and operational delivery commitments across concurrent research, evaluation and analytic projects. Confirms scope, deliverables, responsibilities, timelines and required expertise with project and scientific leads
• Coordinates preparation of statements of work and service estimates, consolidating staffing, effort, timelines and resource requirements into realistic service commitments
• Monitors project progress, dependencies and risks, resolves routine issues, and escalates significant concerns with recommended options
• Arranges additional scientific, technical or senior review identified through consultation with the Senior Research Methodologist and designated scientific leads, and ensures the appropriate experts are engaged
• Maintains operational oversight while preserving the authority of senior methodologists, research scientists and technical leads for advanced scientific and methodological decisions

Research and Analytic Service Coordination

• Coordinates quantitative, qualitative and mixed-methods research, evaluation, evidence, data and analytic services across the integrated team
• Connects projects with qualified experts in program and innovation evaluation, implementation science, biostatistics, health data analysis, cohort development, data linkage and evidence synthesis
• Facilitates collaboration across research, evidence, data and analytic staff to align expertise, responsibilities and service delivery
• Coordinates staffing plans and service estimates for grants and programs, in collaboration with appropriate methodological and technical leads

Quality and Continuous Improvement

• Establishes operational quality-assurance processes for intake, staffing, delivery tracking and documentation, and maintains procedures, templates and guidance for consistent service delivery
• Ensures appropriate review and documentation are incorporated into project workflows
• Monitors service measures and uses delivery and quality information to identify opportunities for improvement
• Improves workflows, tools and staffing models to address changing needs and strengthen team effectiveness

Governance and Relationships

• Promotes compliance with research ethics, privacy, confidentiality, data governance and information-security requirements
• Serves as an operational contact for researchers and partners, clarifying service commitments and resolving routine concerns
• Builds effective working relationships across CHI, W21C, CEDAR and partner organizations
• Engages appropriate experts and senior leaders when issues exceed the Manager's operational authority or require specialist review

Planning and Resource Stewardship

• Contributes to operational, workforce and budget planning and monitors current and anticipated service capacity
• Supports project estimates and financial forecasting and identifies resource pressures affecting delivery
• Recommends recruitment, staffing, development and resource changes to meet approved priorities
• Reports on service volume, delivery, quality and impact to inform portfolio planning and resource decisions

Qualifications / Requirements

• Master's degree in a discipline relevant to applied health research, evaluation, analytics or service delivery; a doctoral degree is an asset
• Minimum of seven years of progressively responsible experience in applied research, evaluation, analytics or research-service delivery
• Demonstrated experience supervising professional, research or technical staff, including coaching, staff development and performance management
• Experience managing multiple complex projects, assigning work, planning capacity and addressing operational and resource challenges
• Experience working with multidisciplinary quantitative, qualitative or mixed-methods teams in a university, healthcare, research, government or comparable environment
• Knowledge of applied health-research, evaluation and service-delivery processes
• Working knowledge of quantitative, qualitative and mixed-methods research and health data analysis sufficient to engage appropriate scientific and technical experts
• Knowledge of research ethics, privacy, confidentiality, data governance and responsible data use
• Strong capacity, resource and portfolio-management skills, with the ability to translate priorities into realistic work plans and service commitments
• Sound planning, judgment, decision-making and problem-solving skills within approved policies, priorities and resources
• Clear communication, collaboration and conflict-resolution skills, with the ability to build effective relationships across multidisciplinary teams and partner organizations
• Demonstrated inclusive leadership, accountability and adaptability, and a commitment to continuous improvement
• Leadership, management, project-management or evaluation training is an asset

Application Deadline: November 26, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is classified in the Management Career Band, Level 2 of the Management and Professional Staff Career Framework.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([e-mail]) and requests for accommodations can be sent to People & Culture ([e-mail]).