Clinical Trial Systems Lead, Calgary Centre for Clinical Research

University of Calgary; Calgary; On-site; CAD 110,000 - 140,000; Full time

Job summary

The University of Calgary is seeking a Clinical Trial Systems Lead to oversee the OnCore and eReg systems, coordinate upgrades, and liaise with provincial partners. You will lead testing, training, and IT support for clinical trial operations and contribute to data quality and process improvements.

Based in Calgary, this full-time role involves collaborating with multiple institutions and vendors, with occasional after-hours work during peak periods.

Qualifications

• Bachelor's or Master's degree in health sciences, information technology, research administration, or related area; or equivalent experience.
• 3+ years of related work experience in clinical/research/academic healthcare settings.
• 3–5 years technical experience leading system upgrades, validation testing, and issue resolution.
• Extensive experience with a Clinical Trial Management and Electronic Regulatory System (OnCore/eReg) and providing user training.
• Advanced understanding of several system interfaces and integrations with OnCore (ethics, financial systems, provincial EMR).
• Experience developing training programs and e-Learning course management systems considered an asset.
• Ability to lead projects, manage risks, and provide data/metric support for leadership decisions.
• Strong analytical, problem-resolution, and interpersonal skills; able to train and support diverse users.
• Proficiency with MS Office; working knowledge of MS Teams and SharePoint.
• Prior clinical research coordination or IT support in a research environment is an asset.
• Knowledge of clinical trial design, research methodology, and/or medical terminology is an asset.

Responsibilities

• Coordinate technical activities for OnCore/eReg upgrades, integrations, testing, and issue resolution across organizations.
• Lead planning and coordination of system upgrades and optimizations.
• Lead test and release processes by writing and running test scripts for upgrades and understand integrations.
• Coordinate technical teams across multiple organizations and review vendor release notes.
• Translate user requirements to technical teams and translate changes into operational impact for users.
• Provide OnCore technical support; act as subject matter expert in protocol management, administration and financial management.
• Maintain knowledge of ongoing projects and study teams in OnCore; perform data quality improvements.
• Deliver tier 3 support for complex OnCore builds and financial/system issues.
• Write job aids and assist with OnCore/eReg training; onboard users and provide end-user support.
• Lead mentorship and guidance within the team; participate in meetings and governance committees.

Skills

Analytical thinking

Problem solving

Written communication

Verbal communication

Leadership

Education

Bachelor's or Master's degree in health sciences / IT / related

Tools

OnCore

eReg

MS Teams

SharePoint

MS Office

Job description

Description

The Calgary Centre for Clinical Research in the Cumming School of Medicine invites applications for a Clinical Trial Systems Lead. This Full-time Fixed Termposition is for approximately 12 months (based on length of grant funding), with the possibility of extension.

Under the guidance of the Manager, Clinical Trial System Services the Clinical Trial Systems Lead focuses on technical coordination and administration of the province’s Clinical Trial Management System, (OnCore), the Electronic Regulatory System (eReg) and multiple system integrations for the Provincial Clinical Trial Management (CTM) and Regulatory Systems Consortium member institutions. The role is primarily responsible for liaising with provincial partners, institution’s integration leads, and software vendor to coordinate system upgrades, solve complex issues using analytical thinking, and bring new perspective on existing solutions. This position also supports the Provincial Consortium through duties including data requests, exploring new or optimal system functionality and ad hoc requests.

Reporting to the Manager, Clinical Trial Systems Services, the Clinical Trial Systems Lead is a key member of a Provincial OnCore Support Team (POST) within the Calgary Centre for Clinical Research in the Cumming School of Medicine. It will require normal work hours with occasional evening or weekend hours during peak times.

Summary of Key Responsibilities

Clinical Trial Management and Electronic Regulatory System and Integration Support

• Responsible for coordinating technical activities related to the clinical trial management system, including upgrades, integrations, testing, and issue resolution across multiple organization
• Leads the planning and coordination of system upgrades and optimizations
• Leads test and release processes by writing and running test scripts for OnCore and eReg system upgrades with a deep understanding of related integrations and the impact of errors
• Coordinate technical teams across multiple organizations
• Review vendor release notes
• Understand how changes may affect system integrations and impact end user experiences
• Ensure IT teams assess and test impacts
• Coordinate technical testing and remediation activities
• Translate user and workflow requirements to technical teams
• Translate technical changes into operational impacts for users
• Supports POST by doing QA reviews of clinical trial documents from study teams or University systems
• Provides OnCore technical support and is a subject matter expert in protocol management, subject administration and financial management
• Maintains knowledge of ongoing research projects and study teams in OnCore
• Identifies and performs data blitzes to bring all protocols to the same data quality standard
• Provides tier 3 support for resolving complex OnCore builds, financial issues and other system issues

Training/Documentation

• Writes job aids for OnCore tasks using technical writing templates and POST style guide
• Assists with the planning and delivery of OnCore training via D2L, desire2learn
• Updates training modules for OnCore and eReg as needed
• Records user training completion and onboards successful users to OnCore and eReg user environments
• Participates in the planning and delivery of monthly Coordinator Community of Practice events, including providing one‑on‑one user support in a group setting
• Leads individual end user support sessions and resolves complex financial and technical issues as needed
• Provides guidance, mentorship, and advice to team members

Communication/Relationships

• Shares responsibility for a central inbox, communicating daily with study teams and University departments
• Exercises a high degree of confidentiality, tact, diplomacy and good judgement when dealing with external and internal stakeholders during stressful and busy periods of work
• Follows and develops standard operating procedures and established practices for main responsibilities
• Identifies deficiencies and areas for improvement in POST documentation
• Utilizes various digital tools, such as multiple SharePoint tracking lists, MS Teams chat, Microsoft
• Planner, and MS Teams hub
• Demonstrates leadership in developing new projects to enhance team operations, user success
• Exchanges complex information, asks questions, and checks for understanding with teammates and study teams
• Build relationships with teammates, staff within immediate faculty/department/unit and across the universities supported by team
• Develops relationships with consortium member representatives, Advarra and key system integration support contacts to proactively troubleshoot technical issues and their timely resolution
• Participates in weekly POST meetings and monthly workshop events
• Participates in monthly CTM and eReg Systems Operations Committee and CCCR meetings
• Adapts easily to changing needs as priorities shift, such as during events or busy times
  

Qualifications / Requirements

• A Bachelor's or Master's degree in health sciences, information technology, research administration, or related area, and/or equivalent combination of experience/training
• Three (3) or more years of related work experience (i.e., experience within clinical, research, and/or academic healthcare setting or related area)
• Three to five years technical experience leading system upgrades/validation testing, managing user expectations, troubleshooting, and resolving issues
• Extensive experience with a Clinical Trial Management and Electronic Regulatory System including oversight of study protocol providing user support and training
• Advanced level of understanding of several system interfaces and integrations with OnCore, such as ethics, the University of Calgary financial system and the provincial electronic medical record systems
• Experience with developing training programs and e-Learning course management systems would be an asset
• Identifies areas for improvement in system integration and operational areas within CCCR
• Lead projects identifying risks to the Provincial Consortium (UC, UA and AHS) and provide strategic leadership
• Provide integration and system updates at the CTM and eReg System Operations Committee meetings and provide data/metric support for executive leadership decision making
• Strong analytical and problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner
• Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels and within a small team
• Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline
• Understands the impact of errors, values consistency, and quality in their work products
• Strong written and verbal communications skills, with the ability to convey technical information and instructions to all levels of clinical systems users in a specific, clear, and concise manner
• Ability to work with peers, senior staff, and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, and performance
• Strong knowledge of MS Office
• Working knowledge of MS Teams, SharePoint
• Prior experience in a clinical research environment as a clinical research coordinator or associate, clinical trial administration, or IT support analyst would be an asset
• Knowledge of clinical trial design, research methodology, and/or medical terminology would be an asset
  

Application Deadline

November 20, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 2.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest‑ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands‑on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start‑ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution‑wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit‑based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous‑based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding diversity EDI at UCalgary can be sent to the Office of Institutional Commitments ([e-mail]) and requests for accommodations can be sent to People & Culture ([e-mail]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.