Manager, Reporting

Mercalis; Morrisville; On-site; CAD 80,000 - 110,000; Full time

Job summary

Mercalis, a leading life sciences commercialization partner, is seeking a Manager, Reporting to enhance patient access to vital medications. This role involves managing a team of analysts, developing reporting metrics, and driving efficiencies in a supportive environment focused on growth and success.

Benefits

Competitive salaries and benefits

401K with 5% match (day-1 vesting)

15 days PTO

Health/dental/vision/life insurance from day 1

Gym reimbursement

Volunteer hours

Qualifications

• 2-5 years of relevant experience required.
• Self-motivated and able to prioritize effectively under pressure.
• Highly organized with multitasking abilities.

Responsibilities

• Manage a team of data and reporting analysts supporting client and internal reporting requests.
• Develop and monitor team workload, backlog, and productivity metrics.
• Drive efficiencies within the Reporting team and broader organization.

Skills

Analytical skills

Problem-solving

Communication

Detail-oriented

Leadership

Customer service mindset

Team collaboration

Tools

Word

Visio

Excel

PowerPoint

BI/analytics tools

Job description

Overview

Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions spanning the entire healthcare value chain. Backed by industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace by offering solutions that accelerate value and improve patient lives.

We foster a culture that encourages individuality, creativity, growth, and success within a team environment. As a diversity-driven organization, we are committed to delivering patient-centric solutions that eliminate barriers and increase access to life-changing medications.

As a Manager, Reporting, you will join our team dedicated to eliminating barriers for patients, increasing medication access, and supporting patients in receiving lifesaving treatments, all within an environment that nurtures your growth.

The Reporting team supports Mercalis by understanding assigned programs thoroughly and possessing expertise in report design and configuration.

Responsibilities

1. Manage a team of data and reporting analysts supporting client and internal reporting requests.
2. Track work through the request pipeline, prioritize tasks, and provide visibility into status.
3. Develop and monitor team workload, backlog, and productivity metrics; report regularly to management.
4. Adhere to SLAs and performance metrics set by the Reporting and Analytics leadership.
5. Identify opportunities to standardize and automate recurring reports and collaborate with Operations on implementation.
6. Drive efficiencies within the Reporting team and broader organization.
7. Become an expert on Mercalis’ reporting resources, promoting the use of standard tools.
8. Support training for the Operations team on reporting resources.
9. Provide first-line support for end-user questions about reporting tools.
10. Assist with ad hoc reporting and basic automation tasks.
11. Offer leadership and professional development to analysts.

Qualifications

• Excellent analytical, problem-solving, and creative thinking skills.
• Strong communication skills, capable of interacting professionally with diverse stakeholders, including executives and clients.
• Detail-oriented, logical, and efficient.
• Self-motivated and able to prioritize effectively under pressure.
• Highly organized with multitasking abilities.
• Leadership skills and a customer service mindset.
• Experience in team collaboration.
• 2-5 years of relevant experience.
• Proficiency with Word, Visio, Excel, PowerPoint, and BI/analytics tools.

Why Work for Mercalis?

• Our mission focuses on improving patient access to vital medications.
• We employ top talent and utilize leading tools in the industry.
• Competitive salaries and benefits, including 401K with 5% match (day-1 vesting), 15 days PTO, holidays, health/dental/vision/life insurance from day 1, gym reimbursement, and volunteer hours.

*This list is not exhaustive. Benefits are subject to change. Some roles may require onsite presence or specific hours/shifts.