Manager, Program Delivery

Rogers Communications; Calgary; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading company in telecommunications is seeking a Manager, Program Delivery to oversee IT projects and programs. This hybrid role involves managing teams, ensuring stakeholder communication, and driving project success. The ideal candidate will have extensive experience in program governance and project management, along with strong leadership skills. Join a dynamic team committed to innovation and connectivity across Canada.

Benefits

Competitive salary & annual bonus

Flexible health and dental benefits

Pension, RRSP, TFSA, and stock matching

Discounts on Rogers services

Paid volunteer time and charitable matching programs

Career development programs

Wellness programs including mental health support

Fitness memberships

Qualifications

• 8+ years managing large, complex IT projects, preferably in telecommunications.
• PMP certification with at least 3 years in program management or leadership.

Responsibilities

• Manage implementation planning, execution, and closure of technology programs/projects.
• Lead and mentor a team of project managers, coordinators, and analysts.

Skills

Negotiation

Relationship Management

Communication

Strategic Thinking

Troubleshooting

Education

Post-secondary degree in Engineering

Post-secondary degree in Computer Science

Tools

ServiceNow

MS Office

Job description

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Position: Manager, Program Delivery

Rogers is seeking a Manager, Program Delivery, to join our IT department (public and private cloud, Operational Support Systems, and Service Management), reporting to the Sr. Director of Portfolio Management & Program Delivery. We are looking for a high-achieving individual to lead a team of project-focused members to the successful delivery of key strategic programs, focusing on business outcomes.

The primary focus of this position is to manage the planning and execution of IT Programs and Projects while building a cohesive delivery team. You will ensure stakeholders are well-informed of project status and issues and proactively work to resolve risks.

What you will be doing:

1. Manage the implementation planning, execution, and closure of technology programs/projects involving new products, services, and capabilities.
2. Identify and govern scope, deliverables, and interdependencies to meet objectives and KPIs.
3. Define program communication plans to align all stakeholders and project resources; lead sessions to inform and drive conclusions on progress, blockers, financials, issues, risks, and containment plans.
4. Build relationships with stakeholders, collaborate on plans, and manage expectations.
5. Lead and mentor a team of project managers, coordinators, and analysts; set performance and development targets, and conduct reviews.
6. Identify obstacles and conflicts; ensure solutions are produced and escalate issues to keep schedules on track.
7. Manage relationships with third-party system integrators and vendors, ensuring all deliverables are on time and meet acceptance criteria.
8. Adhere to Rogers' delivery methodology and lead lessons learned sessions for continuous improvement.
9. Collaborate with procurement for tendering and awarding SOWs for vendors and system integrators.

What you bring:

1. 8+ years managing large, complex IT projects, preferably in telecommunications.
2. Experience in program governance, stakeholder management, and supporting organizational change management (OCM).
3. PMP certification with at least 3 years in program management or leadership.
4. Knowledge of Service Management; experience with ServiceNow is a plus.
5. Proven vendor management experience.
6. Ability to thrive in challenging, ambiguous, and fast-paced environments.
7. Strong negotiation, relationship management, communication, and business writing skills.
8. Strategic thinker capable of decision-making and innovative planning.
9. Motivated, collaborative leader with organizational, multitasking, troubleshooting, and conflict resolution skills.
10. Proficient in project management tools and MS Office suite.
11. Post-secondary degree in Engineering, Computer Science, or related technical field.

What’s in it for you?

We invest in our people through resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Flexible health and dental benefits, pension, RRSP, TFSA, and stock matching
• Discounts on Rogers services, Blue Jays tickets, TSC items, and wireless accessories
• Paid volunteer time and charitable matching programs
• Career development programs and internal role application priority
• Wellness programs including mental health support and fitness memberships
• Commitment to environmental sustainability and diversity, with employee resource groups supporting various equity groups

This is a hybrid position requiring in-office presence three days a week at our Calgary location. A background check will be conducted as part of our hiring process. Travel up to 10% may be required.