Manager, Production Support

Nordion; Ottawa; On-site; CAD 120,000 - 160,000; Full time

Job summary

Sotera Health is seeking a Manager, Product Support to lead the Monitoring, Decontamination and Shipping (MD&S) team in a class 1B nuclear facility. You will set priorities, guide daily production, and ensure safety, quality, and efficiency across operations.

You will coach staff, manage performance, and collaborate with stakeholders to meet business goals while maintaining a strong safety culture and compliant practices.

Qualifications

• Bachelor's degree in a Science discipline.
• Minimum of six years supervisory experience in a production-manufacturing environment.

Responsibilities

• Provide management oversight to a team to support the execution of daily production plan.
• Coaching, performance management, selection and training of team members.
• Ensure quality production standards are followed while monitoring production, inventory, safety, and maintenance programs.
• Ensure employees adhere to safety regulations, policies and procedures.
• Utilize transport packages effectively.
• Motivate and mentor team to drive performance.
• Foster integrity, authenticity, trust, collaboration and respect.
• Accountability for cost of sales, expenses and capital budgeting.
• Identify opportunities to improve quality, safety and efficiency.
• Design processes for timely, high-quality customer deliveries.
• Collaborate with internal and external stakeholders.

Skills

Leadership

Supervision

Lean Sigma

Nuclear knowledge

Union experience

Time management

Communication skills

Education

Bachelor's degree in a Science discipline

Job description

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company's unwavering commitment to its mission, Safeguarding Global Health®.

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.

Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

Reporting to the Sr Manager, Production, this role will provide effective leadership and front line management to the Monitoring, Decontamination and Shipping (MD&S) team.

As the Manager, Product Support, you will foster a safe environment for the team working in a class 1B nuclear facility. This role is responsible for setting and planning the priorities for the M&DS teams within the manufacturing operation function in a nuclear facility, to meet and exceed business unit objectives.

Key Responsibilities

• Provide management oversight to a team to support the execution of daily production plan.
• Management responsibilities will include: coaching, performance management, selection and training of team members.
• Ensure that quality production standards are followed and maintained while monitoring production, inventory, safety, and maintenance programs.
• Ensure that employees adhere to all safety regulations, policies and procedures.
• Ensure effective utilization of transport packages.
• Motivate and mentor team to drive team performance.
• Create environment of integrity, authenticity, trust, collaboration, straight-talk, and respect.
• Accountability for business outcomes as related to cost of sales, expenses, and capital budgeting.
• Generate opportunities to enhance the standard of quality, safety, and excellence.
• Design simplicity, timeliness, quality, and cost optimization into all customer requirements/deliveries.
• Collaborate and integrate with other internal and external stakeholders.

Qualifications

• Preferably a Bachelor's degree in a Science discipline
• A minimum of six years prior supervisory experience in a production-manufacturing environment

Skills And Competencies

• Excellent time management skills and the ability to handle multiple tasks without losing focus on priorities.
• Demonstrated strong leadership skills and experience in change management.
• Understands union culture and experienced working with a unionized environment. Cultural sensitivity is also required.
• Excellent verbal and written skills.
• This position may require occasional shift work on weekends, includes working in a combination of office and industrial environments.
• A knowledge and understanding of nuclear facility and operation is an asset.
• Lean Sigma certification will be considered an asset.

Training Required

Must complete all required training and certification as a Nuclear Energy Worker

Sotera Health goes to market through its three best-in-class businesses - Sterigenics®, Nordion® and Nelson Labs®.