Manager, Product Marketing & Technology Partnerships

Dentsu Aegis Network Ltd.; Canada; Remote; CAD 75,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Product Marketing & Technology Partnerships Manager to bridge clients and technology partners. This role involves optimizing product adoption and managing technology-driven solutions in a fully remote environment. The ideal candidate will excel in social media management, product marketing, and client engagement, contributing to the launch of new services and enhancing client satisfaction. Join a dynamic team that values creativity and collaboration, where your expertise will drive impactful solutions and foster lasting client relationships.

Benefits

Medical Benefits

Dental Benefits

RRSP

Paid Time Off

Qualifications

• 3+ years in social media management with enterprise clients.
• Proven expertise in product management and marketing.

Responsibilities

• Act as primary client contact for Sprinklr-related projects.
• Provide strategic recommendations on platform optimization.

Skills

Social Media Management

Product Management

Sales Enablement

Client Communication

Presentation Skills

Education

Bachelor's Degree in Marketing or Related Field

Tools

Sprinklr

Brandwatch

Job description

Manager, Product Marketing & Technology Partnerships

Apply locations

Canada - International – Remote

Time type

Full time

Posted on

Posted Yesterday

Job requisition id

R1091157

Job Description:

ICUC is the global leader in Social Media solutions with over 15 years of experience. The team comprises over 350 professionals across more than 35 countries, covering 50 languages, operating around the clock. We foster a meritocracy-driven culture, aiming to be the best by employing the best talent. Are you ready to join ICUC?

Position overview:

We seek a Product Marketing & Technology Partnerships Manager to support client-facing Sprinklr service projects and contribute to our product and innovation initiatives. This role acts as a bridge between clients, internal teams, and technology partners to ensure ICUC delivers innovative, impactful solutions.

The ideal candidate is an experienced client-facing leader with knowledge of social media management platforms (Sprinklr, Brandwatch, or similar), social media, and digital customer service. This individual will manage technology-driven solutions and optimize product adoption internally and externally.

You must be comfortable working in a fast-paced, entrepreneurial, fully remote, global environment.

Responsibilities:

1. Act as the primary client contact for Sprinklr-related service projects, aligning with client goals.
2. Collaborate with the internal Sprinklr support team to ensure quality service delivery.
3. Provide strategic recommendations on platform optimization and feature adoption.
4. Work with Client Success on quarterly reviews to identify expansion opportunities.
5. Stay updated on platform updates and industry trends.
6. Lead internal training sessions on technology solutions.
7. Assist in developing go-to-market strategies and sales enablement materials.
8. Identify market gaps and client pain points to inform product roadmap.
9. Collaborate with Sales and Client Success teams for product positioning and client support.
10. Support the Senior Director of Product in technology and innovation strategies.

KPIs:

1. Client Satisfaction: Maintain high satisfaction via NPS surveys.
2. Client Retention & Growth: Achieve retention targets annually.
3. Product Innovation & Launches: Contribute to launching 2+ new services per quarter.
4. Technology Adoption & Training: Train internal teams on updates within 30 days.
5. Time-to-Market Reduction: Decrease new service launch timelines by 15% year-over-year.

The ideal candidate will have:

• 3+ years in social media management, preferably in an agency with enterprise clients.
• Experience in product management, marketing, or related fields within SaaS or digital customer experience.
• Proven expertise with Sprinklr or similar platforms.
• Experience launching and scaling products, translating needs into offerings.
• Experience in sales enablement and go-to-market strategies.
• Excellent communication and presentation skills.

Additional Requirements:

• Willingness to undergo a Criminal Record Check.
• Access to a suitable desktop/laptop meeting system requirements.
• High-speed internet (minimum 30 Mbps).
• Headset/mic and webcam for virtual communication.
• Fluency in English; additional languages are a plus.

Additional information:

The salary range is $75-80K, based on experience and skills. Benefits include medical, dental, RRSP, paid time off, and more. We value diversity and inclusion and are committed to accessible hiring processes. For accommodations, contact [e-mail].