Manager, Product

FCT; Oakville; On-site; CAD 122,000 - 149,000; Full time

Benefits offered by this job

EFAP & Wellness

Company retirement match

Paid holidays

Volunteer opportunities

Recognition programs

Stock purchase plan

Incentives

Job summary

FCT is seeking a seasoned Program Manager in Residential Lending Solutions to lead and deliver complex, cross-functional programs that drive strategic initiatives for lenders and brokers.

You will coordinate multi-project efforts, manage dependencies and risks, and partner with diverse teams to ensure on-time, on-budget outcomes while advancing FCT's customer-focused objectives.

Qualifications

• 5+ years of experience managing large initiatives, programs, or portfolios.
• Experience in cross-functional, complex environments.
• Strong understanding of PM methodologies (Agile/Lean/Waterfall or hybrid).
• Excellent relationship management and influencing skills.
• Ability to manage scope, timelines, budgets, risks, and dependencies.

Responsibilities

• Lead strategic programs composed of multiple projects aligned to business objectives.
• Own end-to-end program lifecycle from initiation to closure.
• Coordinate cross-functional teams to drive delivery and resolve issues.
• Develop integrated program plans, roadmaps, and communication strategies.
• Monitor progress, risks, costs, and benefits with reporting to leadership.
• Support change management and training readiness activities.
• Analyze delivery risks and financial impacts to assess value.
• Build relationships with internal teams and stakeholders.

Skills

Program management

Cross-functional leadership

Stakeholder management

Risk management

Budget management

Communication skills

Analytical thinking

Job description

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a Program Manager in Residential Lending Solutions (RLS), you will be responsible for overseeing and delivering complex, cross‑functional programs that support the execution of FCT's strategic initiatives. You will coordinate multiple related projects, align stakeholders, manage dependencies and risks, and ensure successful delivery of program outcomes that drive business value for lenders and brokers while aligning with FCT's corporate strategy.

HERE’S HOW YOU’LL CONTRIBUTE:

• Lead and manage one or more strategic programs composed of multiple projects, ensuring alignment to business objectives, timelines, budgets, and outcomes.
• Own the end‑to‑end program lifecycle, from initiation and planning through execution, monitoring, and closure.
• Coordinate cross‑functional teams and internal stakeholders to drive delivery, manage interdependencies, and resolve issues that impact program success.
• Develop and maintain integrated program plans, roadmaps, communication strategies, and implementation plans.
• Monitor program progress, risks, issues, costs, and benefits, escalating and mitigating as required to ensure successful outcomes.
• Provide ongoing reporting on program status, milestones, and performance to leadership and key stakeholders.
• Support change management and adoption by collaborating on training plans, documentation, and stakeholder readiness activities.
• Conduct ongoing analysis related to delivery risks, financial impacts, and program benefits to assess value realization and inform decision‑making.
• Build and maintain strong relationships with internal teams and applicable customer or partner stakeholders to ensure effective collaboration and alignment.

HERE’S WHAT YOU’LL BRING:

• Proven experience in program management, project delivery, or related roles within complex, cross‑functional environments.
• 5+ years of experience managing large initiatives, programs, or portfolios of work.
• Strong understanding of program and project management methodologies (e.g. Agile, Lean, Waterfall, or hybrid approaches).
• Demonstrated ability to manage scope, timelines, budgets, risks, and stakeholder expectations across multiple concurrent initiatives.
• Excellent relationship management and influencing skills, with the ability to align diverse stakeholders around shared goals.
• Strong analytical and problem‑solving skills, with experience using data to inform decisions and track outcomes.
• Highly organized and self‑motivated, with the ability to work independently in a fast‑paced environment.
• Excellent communication skills, with the ability to clearly convey status, risks, and recommendations to all levels of the organization.

Total Direct Compensation:

$122,000 to $149,200

Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)

HERE’S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• And more!

*As per terms of the employment agreement

For over a decade, FCT has been certified by the Great Place to Work® Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers.

By joining us, you will not only be part of an award‑winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

We may use AI assisted tools to help screen or assess applications; however, all hiring decisions include human review.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.