Manager, Privacy, Data & Controls

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 86,000 - 156,000; Full time

Job summary

Join Manulife as the Manager of Privacy, Data & Controls, where you will lead compliance with data protection regulations. You will develop and execute policies that safeguard sensitive information while collaborating with legal and IT teams. Ideal candidates possess strong analytical skills and experience in data security and regulatory frameworks.

Benefits

Health and dental benefits

Retirement savings plans with employer matching

Generous paid time off program

Qualifications

• Minimum 5 years’ experience in data privacy or information security roles.
• In-depth knowledge of Canada data privacy laws and regulations.

Responsibilities

• Develop and implement privacy policies and procedures.
• Oversee sensitive data management and protection.
• Conduct audits to ensure privacy compliance.

Skills

Analytical skills

Problem-solving

Communication

Education

Bachelor’s degree in Law, Information Security, or related field

Master’s degree or relevant certifications (e.g., CIPP, CIPM, CISSP)

Job description

Manager, Privacy, Data & Controls page is loaded

Manager, Privacy, Data & Controls

Apply locations Toronto, Ontario Waterloo, Ontario time type Full time posted on Posted 4 Days Ago time left to apply End Date : June 10, 2025 (9 days left to apply) job requisition id JR24111017

As a trusted partner to advisors, at Manulife Bank, we deliver sophisticated lending solutions and financial strategies that don’t just grow wealth, they amplify it. Built on a foundation of excellence and driven by bold innovation, we empower advisors to deepen relationships, unlock potential, and redefine success for their clients. We’re looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting-edge technology. Join us, and be part of a team where banking drives extraordinary outcomes.

As the Manager of Privacy, Data, and Controls, you will be responsible for ensuring that Manulife Bank complies with data protection regulations and maintains the highest standards of data privacy. As a member of Manulife Bank's Strategy, Governance and Controls team you will be part of the first line of defense and develop implement, and oversee processes and controls that protect sensitive information. This role requires a deep understanding of privacy laws, data management, and risk mitigation strategies.

Position Responsibilities :

Privacy Governance : Develop and implement privacy policies and procedures to ensure compliance with applicable laws and regulations (e.g., GDPR, CCPA).

Data Protection : Oversee the management and protection of sensitive data, including personal and financial information.

Risk Management : Identify, assess, and mitigate privacy and data security risks across the organization.

Training and Awareness : Design and deliver training programs to educate employees about data privacy and security best practices.

Privacy Incident Response : Develop and manage an incident response plan as it pertains to privacy to handle data breaches and security incidents effectively.

Audits and Assessments : Conduct regular and adhoc audits and assessments to ensure compliance with privacy regulations and internal policies.

Stakeholder Engagement : Collaborate with internal and external stakeholders, including legal, IT, and compliance teams, to address privacy and data security issues.

Reporting : Prepare and present reports on privacy and data security metrics to senior management and regulatory bodies.

Required Qualifications :

Bachelor’s degree in Law, Information Security, or a related field.

A master’s degree or relevant certifications (e.g., CIPP, CIPM, CISSP) is preferred.

At least 5 years of experience in data privacy, data protection, or information security roles, with a proven track record of managing privacy programs.

In-depth knowledge of Canada data privacy laws and regulations.

Strong analytical, problem-solving, and decision-making skills.

Excellent communication and interpersonal abilities.

Demonstrated ability to lead manage projects, and drive organizational change.

Ability to work in a fast-paced environment and handle multiple priorities effectively.

When you join our team :

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https : / / www.manulife.com / en / about / our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact [emailprotected] .

Referenced Salary Location

Working Arrangement

Hybrid

Salary range is expected to be between

86,250.00 CAD - $155,250.00 CAD

If you are applying for this role outside of the primary location, please contact [emailprotected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [emailprotected] for more information about U.S.-specific paid time off provisions.

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About Us

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us.It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognitions. Recent awards include :

2024 Gallup Exceptional Workplace Award Winner

Manulife Named one of Forbes World’s Best Employers 2023

Best Companies to Work for in Asia 2023

We’ve been recognized as one of Canada’s Top 100 Employers (2024)

Manulife included in Bloomberg’s 2023 Gender-Equality Index

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Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https : / / www.manulife.com / .

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