Manager, Planning, Logistics & Customer Excellence - Canada

Deoleo; Ontario; On-site; CAD 90,000 - 120,000; Full time

Job summary

Deoleo, a global leader in olive oil, seeks a Manager for Planning, Logistics and Customer Excellence in Toronto, Canada. This role will lead supply chain operations, focusing on cost efficiency and service excellence. Ideal candidates will have extensive experience in logistics and supply chain planning, crucial for driving customer satisfaction and operational agility.

Benefits

DEOLEO Welcome basket with key products

Access to Deoleo Learning Academy

Employee platform discounts for numerous services

Qualifications

• 7–10 years of progressive experience in demand and supply chain planning, logistics, or customer operations.
• Strong hands-on experience with supply planning and logistics execution.
• Track record in P&L accountability and cost leadership.

Responsibilities

• Lead the full supply planning process for Canada, adapting to market changes.
• Negotiate with 3PLs to optimize service cost while ensuring performance.
• Track operational KPIs and develop tools to improve shipment accuracy.

Skills

Supply Planning

Logistics Execution

Analytical Skills

Communication

Cross-Functional Leadership

Education

Bachelor’s degree in Supply Chain, Business, or Engineering

Master’s degree (asset)

Tools

ERP

EDI

SAP

Excel

Power BI

Job description

Manager, Planning, Logistics & Customer Excellence - Canada

Join to apply for the Manager, Planning, Logistics & Customer Excellence - Canada role at Deoleo

Manager, Planning, Logistics & Customer Excellence - Canada

Join to apply for the Manager, Planning, Logistics & Customer Excellence - Canada role at Deoleo

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We´re a multinational company based in different locations (Italy, North Europe, USA, Canada, Mexico, India) with Spanish headquarter (Madrid).

Deoleo is the world’s largest olive oil company with world leading brands such as Bertolli, Carapelli, Hojiblanca, Carbonell or Koipesol among others. We bottle our oil in Spain and Italy and distribute our brands from Australia to Alaska.

Our mission is to inspire everyone involved in olive oil to make a positive difference, every day.

Our vision is to lead olive oil into a sustainable future, enabling all our stakeholders to commit to a process of adding value to olive oil, from the tree to the table.

Your Opportunity with us:

We are looking for an experienced & talented professional to join Deoleo as Manager, Planning, Logistics & Customer Excellence in Toronto, Canada, reporting to General Manager, Deoleo Canada and functional dependent of COO (Chiel Operations Officer).

Role Mission:

The Manager of Planning, Logistics, and Customer Excellence leads the end-to-end supply chain operations for Deoleo in Canada, ensuring the seamless coordination of inbound logistics, customer fulfillment, and post-order service.

This role combines strategic planning, operational execution, and digital integration to optimize the flow of goods and information across the market. With a strong focus on cost efficiency, distribution network performance, and continuous improvement, the role drives agility, service excellence, and customer satisfaction throughout the supply chain.

Responsibilities:

• Mange Manage the full supply planning process for Canada, aligning forecasts with production capacity and adapting to market changes.
• Ensure product availability while minimizing excess stock, write-offs, and working capital, meeting OTIF metrics.
• Coordinate imports, warehousing, transportation, and cross-dock operations to ensure efficiency and SLA compliance.
• Negotiate with 3PLs and carriers to optimize service cost while maintaining performance standards.
• Lead the Canadian customer service team to ensure efficient order flow, quick issue resolution, and high customer satisfaction.
• Own the supply chain P&L, identifying cost-saving opportunities and collaborating on forecasting and variance management.
• Track operational KPIs and develop tools to improve shipment accuracy, visibility, and overall performance.
• Lead system integrations (ERP, EDI, 3PL), ensuring data integrity and supporting digital platforms for planning and logistics.
• Work closely with global, sales, finance, and logistics teams to ensure operational agility and issue resolution.

Skills:

• Bachelor’s degree in Supply Chain, Business, Engineering, or related field; Master’s degree is an asset.
• 7–10 years of progressive experience in demand and supply chain planning, logistics, or customer operations.
• Strong hands-on experience with supply planning, demand validation, and logistics execution.
• Track record in P&L accountability and cost leadership.
• Experience collaborating with IT on ERP integrations, EDI, and planning tool implementation (SAP, Excel, Power Query, Power BI, etc.).
• Strong analytical, communication, and cross-functional leadership skills.

Our DEOLEO “Live Green” benefits will include:

• DEOLEO Welcome basket, with some of our key products & brands (Carbonell, Koipe, Hojiblanca)
• DEOLEO Live Green digital tour with specific focus on bring life our end-to-end processes (from harvest to bottle)
• DEOLEO Employee platform discounts with lots of offers to get discount in hotels, supermarkets, car insurance, etc...
• Access to our Deoleo Learning Academy where you can experience the power of inspirational online assessments and courses. Our training is designed to stimulate the development of all the key competences to face the challenges of today and tomorrow, we have more than a hundred courses available.

Be part of DEOLEO Team and you will find:

• Leadership: We lead the way and empower everyone to get job done no matter position or level in DEOLEO
• Diversity: We work in a place where everyone can fit-in, embracing everyone contribution.
• Sustainability: We act in the best interest of Olive Oil sustainable future.
• Resilience: We can adapt and react with speed without losing focus on the results.

If you believe you match these values, we are looking forward to meeting you!

We are committed to providing equal opportunities to talent from all backgrounds. We know that the best ideas and solutions come by bringing together people from all over the world, where everyone feels heard and has the chance to make a real impact.

At DEOLEO we believe that diversity adds incredible value to our teams, our products, and our culture. And therefore, DIVERSITY is one of our key values.

Ready to have a look into what´s going on in DEOLEO?

Follow us in Linkedin (Deoleo), Instagram (Bertolli)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Supply Chain, and Customer Service

• Industries

  Food & Beverages and Food and Beverage Manufacturing

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