Manager, Planning, Logistics & Customer Excelle... Operations · Toronto ·

DEOLEO; Toronto; On-site; CAD 85,000 - 120,000; Full time

Job summary

Join a leading multinational olive oil company, DEOLEO, as a Manager of Planning, Logistics & Customer Excellence in Toronto, Canada. In this role, you will oversee end-to-end supply chain operations, ensuring product availability, coordinating logistics activities, and optimizing costs. Your leadership will drive customer satisfaction through efficient operations, while your expertise in logistics will shape our commitment to sustainability and excellence.

Benefits

Welcome basket with key products

Live Green digital tour of processes

Employee platform discounts

Access to Learning Academy with courses

Qualifications

• 7–10 years of progressive experience in demand and supply chain planning.
• Strong experience with supply planning and logistics execution.
• Proven track record in P&L accountability.

Responsibilities

• Manage the full supply planning process for Canada.
• Coordinate imports, warehousing, transportation, and cross-dock operations.
• Lead the Canadian customer service team for efficient order processing.

Skills

Supply Planning

Logistics Execution

Analytical Skills

Communication Skills

Cross-functional Leadership

Education

Bachelor’s degree in Supply Chain, Business, Engineering, or related field

Master’s degree

Tools

ERP

EDI

SAP

Power BI

Excel

Job description

About DEOLEO:

We are a multinational company based in various locations (Italy, North Europe, USA, Canada, Mexico, India) with headquarters in Madrid, Spain.

Deoleo is the world’s largest olive oil company with leading brands such as Bertolli, Carapelli, Hojiblanca, Carbonell, and Koipesol. We bottle our oil in Spain and Italy and distribute our brands worldwide, from Australia to Alaska.

Our mission is to inspire everyone involved in olive oil to make a positive difference, every day.

Our vision is to lead olive oil into a sustainable future, adding value from the tree to the table for all stakeholders.

Your Opportunity with us:

We are seeking an experienced & talented professional for the role of Manager, Planning, Logistics & Customer Excellence in Toronto, Canada, reporting to the General Manager of Deoleo Canada and functionally to the COO (Chief Operations Officer).

Role Mission:

The Manager of Planning, Logistics, and Customer Excellence oversees the end-to-end supply chain operations in Canada, ensuring smooth coordination of inbound logistics, customer fulfillment, and post-order services. This role involves strategic planning, operational execution, and digital integration to optimize goods and information flow, focusing on cost efficiency, network performance, and continuous improvement to ensure service excellence and customer satisfaction.

Responsibilities:

• Manage the full supply planning process for Canada, aligning forecasts with production capacity and adapting to market changes.
• Ensure product availability while minimizing excess stock, write-offs, and working capital, meeting OTIF metrics.
• Coordinate imports, warehousing, transportation, and cross-dock operations to ensure efficiency and SLA compliance.
• Negotiate with 3PLs and carriers to optimize service costs while maintaining performance standards.
• Lead the Canadian customer service team to ensure efficient order processing, quick issue resolution, and high customer satisfaction.
• Own the supply chain P&L, identifying cost-saving opportunities and collaborating on forecasting and variance management.
• Track operational KPIs and develop tools to improve shipment accuracy, visibility, and overall performance.
• Lead system integrations (ERP, EDI, 3PL), ensuring data integrity and supporting digital platforms for planning and logistics.
• Collaborate closely with global, sales, finance, and logistics teams to ensure operational agility and resolve issues.

Skills:

• Bachelor’s degree in Supply Chain, Business, Engineering, or related field; Master’s degree is an asset.
• 7–10 years of progressive experience in demand and supply chain planning, logistics, or customer operations.
• Strong hands-on experience with supply planning, demand validation, and logistics execution.
• Proven track record in P&L accountability and cost leadership.
• Experience with ERP integrations, EDI, and planning tools (SAP, Excel, Power Query, Power BI, etc.).
• Strong analytical, communication, and cross-functional leadership skills.

Our DEOLEO “Live Green” benefits include:

• DEOLEO Welcome basket with key products & brands (Carbonell, Koipe, Hojiblanca)
• DEOLEO Live Green digital tour focusing on end-to-end processes (from harvest to bottle)
• DEOLEO Employee platform discounts on hotels, supermarkets, car insurance, etc.
• Access to our Deoleo Learning Academy with over a hundred courses to develop key competencies for today and tomorrow.

Join the DEOLEO Team and discover:

• Leadership: We empower everyone to get the job done, regardless of position or level.
• Diversity: We embrace contributions from all backgrounds.
• Sustainability: We act in the best interest of a sustainable future for Olive Oil.
• Resilience: We adapt quickly without losing focus on results.

If you align with these values, we look forward to meeting you!

We are committed to equal opportunities for talent from all backgrounds. We believe diversity adds significant value to our teams, products, and culture, and it is one of our core values.

Interested in learning more about DEOLEO?

Follow us on LinkedIn (Deoleo), Instagram (Bertolli).