Manager, Personal Lines Insurance

Lawrie Insurance Group; Hamilton; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player in the insurance sector is seeking a dynamic Personal Lines Manager to lead their team in enhancing client experiences and driving growth. This role involves overseeing core operational areas, including training, compliance, and business development. The ideal candidate will bring 7-10 years of experience in Personal Lines insurance, demonstrating leadership in multi-functional teams and a strong grasp of client retention strategies. Join a forward-thinking company that values innovation and teamwork, where your contributions will directly impact performance and client satisfaction.

Qualifications

• 7-10 years in Personal Lines insurance with leadership experience.
• Strong understanding of insurance service delivery and compliance.

Responsibilities

• Lead teams to ensure workflows and meet retention KPIs.
• Drive revenue growth through new business and upselling.

Skills

Leadership in Personal Lines Insurance

Client Retention Strategies

Business Development

Change Management

Communication Skills

Strategic Thinking

Education

7-10 years in Personal Lines Insurance

Tools

EPIC

Quandri

CRM Systems

Job description

Join our dynamic Personal Lines Insurance team and help lead the way in elevating our Client Experience through overall performance, cohesion, and strategic direction of the department.

Overseeing the department's core operational pillars: training and compliance, client service, business development, and sales execution, the Personal Lines Manager provides leadership to Training and Compliance, the Customer Service team, and Business Development to ensure alignment with departmental goals and delivering on performance, retention, revenue growth, and client experience targets.

Key Responsibilities

1. Lead Teams: Ensure workflows, audit readiness, skill development, and meet retention and service KPIs.
2. Drive Growth: Focus on revenue growth through new business, upselling, and cross-selling.
3. Collaborate: Work with internal teams to maximize client opportunities and support change management.
4. Improve Processes: Streamline workflows, improve accuracy, and champion innovation.
5. Coach & Develop: Mentor team leads and foster a culture of accountability and continuous improvement.
6. Grow Group Insurance: Focus on expanding the Group Home & Auto Insurance Program and support Business Development.

What you’ll need to be successful:

• Minimum 7–10 years of experience in Personal Lines insurance, with demonstrated success in leadership or management roles.
• Deep understanding of insurance service delivery, client retention, compliance, and business development strategies.
• Proven experience leading multi-functional teams and supporting cross-departmental collaboration.
• Strong working knowledge of EPIC functionality is required, including workflows, reporting, and team utilization, with the ability to guide and support optimization of system usage.
• Demonstrated ability to lead teams through organizational change, including process evolution, structural shifts, or cultural transitions.
• Excellent communication, strategic thinking, and change management skills.
• Proficiency with additional insurance technology platforms, CRM systems, and automation tools (e.g., Quandri, Applied products, etc.).