Underwriting Manager, Personal Lines

The Travelers Indemnity Company; Oakville; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic leader to guide a team of personal insurance underwriters. This role involves providing coaching, technical support, and ensuring compliance with underwriting standards. You will play a crucial part in enhancing team performance and delivering exceptional service to brokers and customers alike. With a strong focus on professional development and operational excellence, this position offers the chance to make a significant impact within a supportive and innovative environment. If you're passionate about insurance and team leadership, this opportunity is perfect for you.

Benefits

Health Insurance

Retirement Contributions

Paid Time Off

Wellness Program

Volunteer Encouragement

Qualifications

• 1+ years of experience managing teams in the Insurance Industry.
• 4+ years of Personal Lines Underwriting experience.

Responsibilities

• Provide leadership and technical underwriting support to a team of underwriters.
• Monitor team performance and ensure quality underwriting decisions.

Skills

Leadership Skills

Critical Thinking

Communication Skills

Negotiation Skills

Customer Service Skills

Organizational Skills

Conflict Management

Education

High School Diploma

College Diploma or University Degree

CIP Designation or Working Towards

Tools

Insurance Products Knowledge

Regulatory Compliance Knowledge

Job description

Who Are We?

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Target Openings

1

What Is the Opportunity?

Provide leadership, coaching and technical underwriting support for a team of personal insurance underwriters dealing with an assigned group of brokers as well as making individual underwriting decisions on referred accounts. Provide supervision and consistent support with growth/development, goals, objectives and standards to support achievement of the company and team quality, productivity, customer service and financial objectives. Ensures underwriters properly develop & analyze risks, make sound underwriting decisions, execute those decisions, work efficiently, and provide excellent broker/customer experience.

What Will You Do?

1. Provides guidance to underwriters to ensure quality underwriting decisions are consistent with company policies and programs, and in compliance with provincial laws and regulations. Has authority to approve UW exceptions.
2. Handles underwriting decisions on new business, renewals and referrals that are above front line underwriter authority. Recommends risks above their authority. Consults with Underwriters on complex/gray risks.
3. Performance manages team to ensure assigned workload is completed within quality, productivity and service standards as established by the business centers.
4. Performs call monitoring reviews to assess employee skills and performance and provides timely feedback and coaching to improve individual and team performance. Conducts side by sides with team to improve performance in risk analysis, efficiency, and customer experience. Monitors team’s and center’s workload, workflow and turnaround time, to ensure maximum efficiency in the underwriting team.
5. Identifies trends and training needs from the team's quality assurance process & audits. Implements action plans to address underwriting quality gaps.
6. Coach and mentor team members for growth and development, and engage team members frequently using active management principles.
7. Prepares & conducts training sessions: individual or classroom. Recommends workflow/process improvements to upper management. Communicates and leads team to help them understand workflow/process changes.
8. Keeps up to date on regulatory changes and other ongoing training.
9. Assesses reformation, ex-gratia and recission requests.
10. Perform other duties as assigned.

What Will Our Ideal Candidate Have?

1. 1 year experience in managing and developing teams in the Insurance Industry College Diploma or University degree
2. 4 or more years of Personal Lines Underwriting experience
3. 2 or more years’ experience managing others
4. Advanced knowledge and ability to explain Travelers underwriting philosophy Advanced understanding of regulatory and compliance laws
5. Ability to quickly deescalate broker/employee issues
6. Demonstrated operational skills balancing phones, inventory, turnaround time, customer experience, and critical thinking
7. Advanced critical thinking & analysis skills
8. Advanced verbal & written communication skills
9. Demonstrated leadership skills including, coaching, training, rapport building and conflict management skills
10. Strong Customer Service Skills
11. Good negotiation skills
12. Knowledgeable in insurance products and systems
13. Effective organizational and time management skills
14. CIP designation or working towards

What is a Must Have?

1. High School Diploma
2. 3 years’ proven underwriting experience working on complex risks

What Is in It for You?

1. Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.
2. Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
3. Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
4. Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
5. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.