Manager, Personal Lines Digital Products

Agile Underwriting Solutions; Dartmouth; Hybrid; CAD 110,000 - 170,000; Full time

Benefits offered by this job

Medical and dental benefits

Growth opportunities

Flexible Values Days

Bonus structure

Job summary

Agile Underwriting Solutions is seeking a National Personal Lines Underwriting Manager, Digital Products in a hybrid role based at Dartmouth, NS or Calgary, AB, with remote options for qualified candidates. You will lead digital growth initiatives across the MGA space, guiding product development, underwriting guidelines, and platform enhancements to improve the broker experience.

You will partner with underwriting, practice leaders, IT, and operations to define requirements, monitor

Qualifications

• Bachelor’s degree in Business, Finance, Insurance, or related field or experience.
• Professional certifications (e.g., CIP, FCIP) preferred.
• Minimum of 5 years of underwriting experience in personal lines with focus on digital channels.

Responsibilities

• Identify and implement product enhancements, rating changes, and workflow improvements.
• Coordinate new product introductions within the digital platform with cross-functional teams.
• Monitor product results and performance metrics to spot opportunities.
• Collaborate with underwriting and broker teams to reduce referrals and streamline workflows.
• Work with software provider to ensure timely development and deployment of changes.
• Maintain knowledge of competitor digital products to guide development.
• Support training for underwriters and brokers to drive adoption.

Skills

Underwriting leadership

Digital product development

Cross-functional collaboration

Data analysis

Strategic thinking

Education

Bachelor’s degree in Business, Finance, Insurance

CIP/FCIP certification preferred

Job description

Agile Underwriting Solutions has an exciting opportunity for a National Personal Lines Underwriting Manager, Digital Products. This is a hybrid position based out of either our Dartmouth, NS or Calgary, AB office, however we are open to remote talent based outside of those locations as well!

Don’t miss this chance to be part of a dynamic team that is growing rapidly! This is a great opportunity if you are looking to grow your insurance knowledge and advance in your career. At Agile Underwriting Solutions you will enjoy working in a vibrant, collaborative and supportive team environment.

What we offer:

• High-growth company environment with great opportunity for development
• Competitive salary and bonus structure
• Comprehensive medical and dental benefits
• Diverse mix of staff and demonstrated work/life balance
• Career growth opportunities and continuing education programs
• Flexible paid Values Days to celebrate days important to you

The opportunity:

In the leadership position of National Digital Strategy Leader, you will work directly with the Senior Vice President, Operations and be responsible for the facilitation and management of all digital growth initiatives within the MGA space, current and future.

This role will be a key driver in the development, launch, and ongoing optimization of new digital products, product enhancements, and underwriting guidelines across the business being traded in a digital format. You will work closely with Underwriting, Practice Leaders, Operations, IT, and our software provider to improve the digital experience, drive adoption, and support profitable growth.

In this role you will:

• Work with Underwriting and Practice Leaders to identify, assess, and implement product enhancements, rating changes, underwriting guideline updates, and workflow improvements based on business needs, competitor insights, broker feedback, product results, and market insights.
• Partner with Underwriting, Practice Leaders, Operations, and IT to support the creation and introduction of new products within the digital platform, including defining product requirements, coordinating implementation, supporting testing, and ensuring the final digital experience aligns with business and underwriting objectives.
• Research and monitor product results, including submission activity, quote and bind ratios, referral levels, broker usage trends, profitability indicators, and other performance measures to identify opportunities for product changes, appetite adjustments, and operational improvements.
• Work with Underwriting leaders to reduce referrals, streamline workflows, and optimize UW and Broker processes to increase the number of transactions completed by brokers within the digital platform.
• Work with our software provider to ensure changes and enhancements are developed, tested, and implemented in a timely fashion while supporting the ongoing evolution of the digital platform.
• Maintain knowledge of competitor products offered through digital channels and use those insights to support product development, enhancement recommendations, pricing considerations, and platform prioritization.
• Work closely with Underwriting, Operations, and IT, and support Underwriter and Broker training where required to ensure successful adoption and implementation of digital products and processes.

Here’s what you bring:

• Bachelor’s degree in Business, Finance, Insurance, or related field or experience. Professional certifications (e.g., CIP, FCIP) preferred
• Minimum of 5 years of experience in underwriting within personal lines insurance, with a focus on digital channels and products
• Proven experience managing underwriting teams and collaborating across departments to execute product and pricing strategies

• Strong understanding of digital insurance platforms, workflows, and the broker experience, with the ability to identify opportunities to improve processes and increase digital adoption

• Strong analytical and problem-solving skills
• Excellent leadership, communication, and interpersonal skills
• Ability to manage multiple priorities in a fast-paced, evolving digital environment
• Strong work ethic without sacrificing your ability to have fun on the job