Manager, Payments Incident Response & Resiliency

Scotiabank; Canada; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a purpose-driven team at a leading bank in the Americas, where you will play a crucial role in managing incidents related to global payment systems. This position offers the opportunity to work in a hybrid environment, promoting work-life balance while ensuring critical payment services remain operational. You will be responsible for leading incident response processes, collaborating with diverse teams, and driving improvements in payment systems resiliency. If you are fluent in English and Spanish, have a strong background in payments operations, and are passionate about delivering exceptional service, this role is perfect for you.

Benefits

Professional development opportunities

Inclusive workplace

Competitive compensation

Team collaboration

Work/life balance

Qualifications

• 3+ years of experience in payments operations or incident management.
• Proven knowledge of high-value and low-value payments domains.

Responsibilities

• Lead incident response for payment applications, ensuring timely resolution.
• Collaborate with cross-functional teams to enhance payment systems resiliency.

Skills

Fluent in English

Fluent in Spanish

Analytical skills

Incident management

Payments operations

Operational process design

Education

Bachelor’s degree in Business

Bachelor’s degree in Engineering

Bachelor’s degree in Computer Science

Job description

Requisition ID: #

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Payments Incident Response & Resiliency will be responsible for leading and coordinating the response to critical incidents impacting the bank's global payment systems. This individual will also support the mapping and documentation of payments and technology assets across the bank. Fluency in both English and Spanish is required to support international teams and stakeholders.

Is this role right for you? In this role you will:

1. Communicate effectively in both English and Spanish to support collaboration across international teams and stakeholders in multi-regional payment operations.
2. Lead and support the incident response process for payment applications, ensuring timely identification, classification, prioritization, and resolution of payment-related incidents.
3. Prioritize client impact during incidents, maintaining transparent and effective communication with stakeholders to uphold trust and minimize disruption.
4. Identify, track, and ensure follow-through on action items from post-incident reviews and root cause analyses, driving continuous improvement in payment systems resiliency, reliability, and stability.
5. Support the identification, definition, and benefit quantification of operational change proposals aimed at enhancing resiliency through prevention and effective recovery strategies.
6. Optimize resilient operational processes by collaborating with cross-functional teams—including Business, Operations, Finance, Compliance, AML, and Technology—to drive end-to-end efficiency within the global payment’s ecosystem.
7. Contribute to the successful implementation of key enhancements across people, processes, and technology to strengthen the resiliency of payment systems and services.
8. Assist in documenting end-to-end payment journeys, operational capabilities and target-state processes, aligning with the overall transformation and resiliency strategy, SME input, and senior leadership direction.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

1. Fluent in English and Spanish.
2. Bachelor’s degree in Business, Engineering, Computer Science or equivalent.
3. 3+ years of experience in payments operations, incident management, or related field.
4. Proven knowledge of the high-value payments domain including wire payments, SWIFT, ISO20022, FI Clearing, Financial Market Infrastructures (FMI), and other global RTGS models.
5. Solid knowledge of the domestic low-value payments domain including ACSS, EFTs, ACHs, bill payments, cheque processing and clearing, Interac and real-time payment and settlement frameworks in production and under development.
6. Experience in related Payments operations or other areas of capital markets including FX, reconciliation, settlement.
7. Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast-changing environment.
8. Strong analytical skills, results orientation and data-driven approach in decision making (via KPIs and metrics).
9. Familiar with operational process design, understanding lean methodologies to create end-to-end process improvements.

What’s in it for you?

1. A rewarding career path with diverse opportunities for professional development.
2. A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience.
3. A competitive compensation and benefits package.
4. Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
5. Hybrid working environment allowing for work/life balance.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.