Manager, Payments Incident Response

Scotiabank; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Manager for Payments Incident Response to enhance payment resiliency and recovery strategies. This role is crucial in protecting critical payment services from disruptions and threats, ensuring seamless operations for clients. The ideal candidate will engage in incident management, collaborate with cross-functional teams, and drive continuous improvement initiatives. Join a dynamic environment that values teamwork and diversity, and offers a rewarding career path with opportunities for professional development. If you thrive in a collaborative setting and are passionate about operational excellence, this is the perfect opportunity for you.

Benefits

Professional Development Opportunities

Competitive Compensation Package

Inclusive Workplace Culture

Work/Life Balance

Qualifications

• 3+ years of experience in payments operations or incident management.
• Excellent communication and collaboration skills with stakeholders.

Responsibilities

• Support incident response for payment applications and manage client impact.
• Drive operational efficiency and improve payment systems reliability.

Skills

Incident Management

Payments Operations

Communication Skills

Analytical Skills

Leadership Skills

Agile Mindset

Spanish Fluency

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Engineering

Bachelor’s degree in Computer Science

Tools

ITIL Certification

PMP Certification

Job description

Requisition ID: 223372

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Payments Incident Response plays a key role in supporting the global payments resiliency framework, with a focus on implementing effective recovery strategies in the event of a payment system disruption. This individual is responsible for protecting the bank’s critical payment services from technology failures, outages, and potential threats from malicious parties. In the event of an incident, the Manager will coordinate cross-functional teams to execute containment and recovery plans, minimizing the impact on both the bank and its customers.

Is this role right for you? In this role you will:

• Engage in and support the incident response process for payment applications, including the timely identification, classification, prioritization, and resolution of payment-related incidents.
• Prioritize efforts to identify and mitigate client impact during incidents and effectively communicate with clients and stakeholders to uphold trust and transparency.
• Identify and track action items aimed at improving payments resiliency based on post-incident reviews and RCA findings. Ensure accountability and follow-up on action items to drive continuous improvement in payment systems reliability and stability.
• Drive the identification, definition, and benefits quantification of operational change proposals created to improve resiliency through prevention and effective recovery from payment outages.
• Optimize resilient operational processes and drive end-to-end operational efficiency by collaborating with payment transformation teams across business, operations, finance, compliance, AML, and technology.
• Develop a deep understanding of the end-to-end payment process, working across operational teams in GWO (Global Wholesale Operations), MTO (Money Transfer Operations), Treasury, Finance, Global Ops, BSC, Canadian Banking, and Compliance to ensure successful implementation of target state processes.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Bachelor’s degree in business administration, Engineering, Computer Science or related field.
• 3+ years of experience in payments operations, incident management, or related field.
• Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Proven knowledge of the high-value payments domain including wire payments, SWIFT, ISO20022, FI Clearing, Financial Market Infrastructures (FMI), and other global RTGS models.
• Solid knowledge of the domestic low-value payments domain including ACSS, EFTs, ACHs, bill payments, cheque processing and clearing, Interac, and real-time payment and settlement frameworks in production and under development.
• An Agile mindset with a focus on delivering business value associated with operations transformation.
• Experience in related Payment’s operations or other areas of capital markets including FX, reconciliation, settlement.
• Strong analytical skills, results orientation, and data-driven approach in decision making (via KPIs and metrics).
• Proven leadership, collaboration, and presentation skills with a broad audience of stakeholders.
• Certification in relevant areas such as ITIL or PMP is a plus.
• Spanish fluency is considered an asset.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development.
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. An inclusive workplace that values diversity of thought, background, and experience.
• A competitive compensation and benefits package.
• Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
• Hybrid working environment allowing for work/life balance.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.