Manager, Ophthalmology Operations

Royal Drugs; Ottawa; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Royal Drugs, a healthcare company with ophthalmology programs, seeks a Manager, Ophthalmology Operations to lead clinic partnerships and streamline workflows across pharmacy, reimbursement, PSPs, and clinical teams.

The role focuses on onboarding new partnerships, coordinating physician education, monitoring performance, and driving continuous improvement in ophthalmology operations.

Qualifications

• Education in healthcare admin or related field is required.
• 2–5 years of experience in healthcare operations, clinic coordination, ophthalmology, or pharma program support.
• Experience coordinating projects, implementations, or new clinic partnerships is an asset.
• Strong interpersonal and communication abilities with multiple stakeholders.
• Ability to work independently while managing competing priorities and deadlines.

Responsibilities

• Lead the operational coordination and ongoing support of ophthalmology clinic partnerships.
• Support onboarding, launch, and expansion of ophthalmology programs and services.
• Serve as operational contact for ophthalmologists, clinic admins, nurses, and providers.
• Develop and implement standardized workflows linking clinics with pharmacy, reimbursement teams, PSPs, and internal resources.
• Identify gaps and implement solutions to improve patient access, provider experience, workflow efficiency, and program performance.
• Develop SOPs, workflow docs, tools, and best practices for ophthalmology programs.

Skills

Leadership

Communication

Organization

Multi‑stakeholder management

Project coordination

Microsoft Office

CRM systems

Education

Postsecondary education in healthcare administration or related field

Tools

Salesforce

Microsoft Office

Job description

Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Royal Drugs is partnered for success with Ontario Medical Supply. Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Together, we work towards supporting optimal health outcomes and better quality of life.

Come Join Our Team!

Purpose:

The Manager, Ophthalmology is responsible for the operational development, coordination, implementation, and ongoing support of specialty ophthalmology programs and clinic partnerships. This role acts as a central liaison between ophthalmology clinics, pharmacy operations, reimbursement teams, Patient Support Programs (PSPs), pharmaceutical partners, and internal stakeholders to ensure seamless program implementation and ongoing operational excellence.

The primary focus of the role will be Ophthalmology operations, including the onboarding and implementation of new clinic partnerships, development of efficient clinic and pharmacy workflows, coordination of physician and healthcare provider education, operational performance management, and ongoing support of ophthalmology programs.

This position requires a highly organized and collaborative professional with strong healthcare operations and project coordination experience, exceptional communication skills, and the ability to manage multiple priorities in a fast-paced clinical environment.

Job Title:

Manager, Ophthalmology Operations

Location:

Ottawa based, Hybrid role with the requirement to travel across Ontario to various clinics on a weekly basis.

No. of Positions

1

ATR:

#5173

Type:

Full-Time, Permanent

This job posting is for an existing vacancy.

Job Responsibilities:

Ophthalmology Clinic Operations

• Lead the operational coordination and ongoing support of ophthalmology clinic partnerships.
• Support the implementation, launch, and expansion of ophthalmology programs and services.
• Serve as a key operational contact for ophthalmologists, physicians, clinic administrators, nurses, and other healthcare providers.
• Develop and implement standardized workflows connecting ophthalmology clinics with pharmacy, reimbursement teams, PSPs, and other internal resources.
• Identify operational gaps and develop solutions to improve patient access, provider experience, workflow efficiency, and program performance.
• Support the development of standard operating procedures, workflow documentation, implementation tools, and best practices for ophthalmology programs.
• Monitor operational performance and identify opportunities for continuous improvement.
• Work closely with the Director to translate strategic ophthalmology objectives into actionable operational plans.

New Partnership & Clinic Onboarding

• Lead or coordinate the operational onboarding of new ophthalmology clinic partnerships.
• Develop implementation plans, onboarding checklists, timelines, and project trackers.
• Coordinate operational requirements across pharmacy, reimbursement, PSP, nursing, clinic, technology, and other internal teams.
• Coordinate meetings, implementation activities, action items, and stakeholder communications.
• Ensure onboarding milestones and deliverables are completed within established timelines.
• Identify risks, barriers, and dependencies and elevate issues appropriately.
• Support the development of scalable onboarding processes as the ophthalmology partnership network grows.

Physician & Clinic Relationship Support

• Develop strong working relationships with ophthalmologists, physicians, clinic leadership, administrators, nurses, and other healthcare professionals.
• Act as an operational resource for clinic partners and coordinate resolution of issues affecting pharmacy or patient workflows.
• Support the Director with strategic relationship management activities.
• Participate in clinic meetings, business reviews, implementation meetings, and operational planning sessions.
• Identify opportunities to enhance the value provided to ophthalmology partners.

Specialty Medication & PSP Coordination

• Coordinate operational workflows related to specialty ophthalmology medications.
• Liaise with Patient Support Programs, reimbursement teams, pharmacy operations, clinics, and pharmaceutical partners to support patient access and continuity of therapy.
• Assist clinics with specialty medication onboarding and coordination processes.
• Identify recurring reimbursement, access, dispensing, or communication issues and coordinate solutions.
• Support the development of efficient communication pathways between clinics, PSPs, reimbursement teams, and pharmacy operations.
• Monitor operational issues and trends and provide recommendations to leadership.

Ophthalmology CE & Educational Programs

• Lead the operational coordination of live Continuing Education (CE) events and other ophthalmology educational initiatives.
• Coordinate event logistics including physician/speaker scheduling, venues, attendee management, materials, technology, vendors, and communications.
• Work with pharmaceutical partners and internal stakeholders to ensure successful execution of educational programs.
• Maintain event timelines, budgets, deliverables, and follow-up requirements.
• Support development of educational materials, presentations, agendas, and other event documentation.
• Ensure events are delivered in accordance with organizational policies and applicable healthcare industry requirements.
• Identify opportunities to use educational programming to strengthen relationships with ophthalmology practices.

Ophthalmology Performance & Reporting

• Develop and maintain operational dashboards, reports, and performance tracking tools.
• Monitor key operational metrics related to clinic onboarding, patient referrals, prescription flow, program implementation, and partnership performance.
• Prepare regular operational updates and recommendations for the Director.
• Identify trends, risks, and opportunities for improvement.
• Support business cases and operational analysis for new ophthalmology initiatives.
• Contribute to annual and multi-year ophthalmology growth and operational planning.
• Other duties as assigned my Management

Qualifications:

• Postsecondary education in healthcare administration, business, operations, or a related field preferred.
• Minimum 2–5 years of experience in healthcare operations, clinic coordination, specialty pharmacy, ophthalmology, or pharmaceutical program support.
• Experience working with Patient Support Programs (PSPs), reimbursement navigation, specialty medications, or specialty pharmacy workflows considered an asset.
• Strong understanding of clinic operations and multidisciplinary healthcare environments.
• Experience coordinating projects, implementations, or new clinic partnerships is an asset.
• Exceptional organizational and project coordination skills.
• Strong interpersonal and communication abilities with experience managing multiple stakeholders.
• Ability to build and maintain effective relationships with physicians, healthcare providers, clinic teams, and internal stakeholders.
• Ability to work independently while managing competing priorities and deadlines.
• Strong problem-solving and analytical skills.
• Proficiency with Microsoft Office Suite and virtual meeting platforms.

Skills:

• Exceptional leadership, interpersonal, and communication skills.
• Proven ability to organize, prioritize, and manage multiple initiatives simultaneously.
• Strong analytical, critical thinking, and problem-solving skills.
• High attention to detail and superior organizational and administrative abilities.
• Proficiency in Microsoft Office Suite and CRM systems (Salesforce experience preferred).
• Ability to thrive in a fast-paced, dynamic environment while maintaining team morale and operational excellence.

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Royal Drugs is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.

AI will be used in the recruitment process.