Manager, Operations, Programs & Services

BC Community Alliance; Vancouver; Hybrid; CAD 34,000 - 49,000; Part time

Job summary

BC Community Alliance (BCCA) is seeking a hands-on Manager of Operations, Programs & Services in Vancouver, BC. This hybrid, part-time role coordinates programs, people, and spaces to ensure high-quality delivery for participants, partners, and staff.

You will translate priorities into workplans, manage calendars, and oversee delivery across multiple programs while maintaining service standards and reporting requirements. This is a 24-week contract with 30 hours per week.

Qualifications

• Experience leading operations, programs or participant-facing services.
• Ability to coordinate people and resources to meet deadlines within budget.
• Experience managing onsite activities with distributed teams.
• Strong judgment, organization, and communication skills.
• Experience with funder reporting and maintaining delivery evidence.
• Understanding of confidentiality and safeguarding; culturally responsive service.
• Familiarity with Asana and Google Workspace.

Responsibilities

• Translate organizational priorities into actionable workplans, timelines, and accountabilities.
• Coordinate program logistics, registration, staffing, accessibility, and follow-up.
• Oversee approved legal-access and legal education activities, including scheduling, referrals, service capacity, and coverage.
• Oversee space readiness, bookings, staffing coverage, equipment, access, and event logistics for Fraser Street Studios.
• Establish clear expectations, support performance, and provide coaching and feedback; develop volunteer assignments.
• Identify operational needs and support testing and readiness for digital changes in collaboration with marketing/product teams.
• Report to the Executive Director and make routine operational decisions within delegated authority.

Skills

Operational leadership

Program coordination

Stakeholder communication

Budget management

Onsite event management

Confidentiality & safeguarding

Digital tools

Anti-racism commitment

Tools

Asana

Google Workspace

Job description

Manager, Operations, Programs & Services

Operations, Programs and Services Contractor Vancouver, BC Hybrid $30 CAD per hour

Role: Manager of Operations, Programs & Services

Status: Independent Contractor, Part-time (30 hours/week)

Contract Term: 24 weeks (October 13th, 2026 - March 31st, 2027 with possibility of extension)

Location: Vancouver, BC - Hybrid (regular onsite presence expected at Fraser Street Studios and coordination across the virtual office and partner locations)

Who we are

BC Community Alliance (BCCA) is a Black-led nonprofit, community-based organization, formed in 2019, and registered as a non-profit in 2020.

BCCA is dedicated to advancing equity, safety, wellbeing and economic opportunity for Black, African and Caribbean communities in British Columbia. Our work connects education, youth leadership, entrepreneurship, advocacy and direct support through initiatives including Safe School Hub, the Student Support Learning Program and Community Venture Hub, and Fraser Street Studios located in Vancouver, BC.

Who we’re looking for

BC Community Alliance (BCCA) is looking for a practical, confident operational leader who can turn approved priorities into coordinated delivery. The Manager, Operations, Programs & Services will lead day-to-day coordination across the assigned portfolio: bringing together people, schedules, spaces, systems and resources so programs and services work reliably for participants, partners and staff.

This is a hands-on, front-facing role not solely an administrative or project-tracking position. The successful candidate will anticipate problems, organize delivery, support colleagues, resolve routine issues and follow through without relying on the Executive Director to coordinate every step.

What you’ll Do - Scope of Services

Operational Leadership and Planning (30%)

• Translate organizational priorities into actionable workplans, timelines, and accountabilities.
• Maintain integrated delivery calendars, 90-day plans, weekly status updates, and current operating documentation.
• Coordinate cross-functional work, resolve operational bottlenecks, and eliminate risks with recommended solutions.

Program and Participant-Service Delivery (20%)

• Coordinate program logistics, registration, communications, staffing, accessibility, and follow-up.
• Ensure activities are adequately staffed, operationally ready, and delivered to a high standard.
• Monitor participant experience, resolve service issues, and coordinate program, mentorship, youth, and partner activities.

Safe School Hub and Project Operations (20%)

• Oversee approved legal-access and legal education activities, including scheduling, referrals, service capacity, and coverage.
• Monitor service standards, including the intended 48-hour lawyer-assistance commitment, and eliminate capacity or delivery risks.
• Support accessible, bilingual services and referral partnerships while respecting professional boundaries and confidential case management responsibilities.

Onsite Operations and Facilities Coordination (10%)

• Oversee space readiness, bookings, staffing coverage, equipment, access, and event logistics for assigned programs and Fraser Street Studios
• Maintain clear operational procedures and escalation pathways for safety, maintenance, and service issues
• Support facilities coordination and approved commercial activities within the role’s authorized scope

Team and Volunteer Coordination (10%)

• Establish clear expectations, support performance, and provide practical coaching and timely feedback
• Coordinate onboarding, training, role clarity, and workforce needs
• Develop structured volunteer assignments, supervision, and backup coverage while maintaining appropriate professional and staffing boundaries

Product Collaboration and Executive Support (10%)

• Identify operational needs, translate them into service requirements, and support testing and readiness for digital changes in collaboration with the team’s Manager, Marketing & Product Growth
• Maintain operational continuity during Executive Director absences or external engagements
• Provide clear updates on progress, risks, and decisions required, exercising delegated authority and escalating material concerns promptly

Decision-Making and Accountability (10%)

• Report to the Executive Director and collaborate across other organizational functions
• Make routine operational decisions within delegated authority and bring recommendations forward on matters requiring approval
• Respect established reporting relationships and approval limits for staffing, spending, strategic commitments, and changes in scope

What you bring

• Demonstrated experience leading operations, programs or participant-facing services
• Previous experience coordinating people and resources to deliver work on time and within a defined budget
• Confidence managing onsite activities while working with a distributed team
• Strong judgment, organization, communication and conflict-resolution skills
• Experience maintaining delivery evidence and supporting funder reporting
• Understanding of confidentiality, safeguarding and culturally responsive service
• Comfort with utilizing Asana, Google Workspace and digital service tools
• An understanding of anti-Black racism work and a commitment to BCCA’s mission

We welcome equivalent combinations of professional, community and lived experience!

What we offer

• 30 hours per week at $30.00/hour CAD (24 week contract)
• The opportunity to collaborate with a dynamic, passionate and growing team!

Please note that this is a contract opportunity, not employment.

BCCA is strengthened by diversity. We are committed to achieving an environment that is equitable and representative of Canada’s diverse Black population. As a Black-led and founded organization, we aim to have our core roles represented by this community. We actively work to attract, develop, and retain employees from diverse and equity‑deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

All applications will be carefully reviewed after the application deadline closes, and qualified candidates will be contacted directly by our team.

Thank you for respecting this process—it allows us to give every application the attention it deserves.