Manager, Operations, Fund Oversight

Manulife/John Hancock; Montreal (administrative region); Hybrid; CAD 89,000 - 139,000; Full time

Benefits offered by this job

Health, dental, vision and mental健康?

Pension and global share ownership

Paid time off including holidays,vacay

Job summary

Manulife/John Hancock in Montreal is seeking a Manager, Operations to safeguard NAV calculations for internal and externally managed funds. You will lead daily operations, strengthen controls and mentor a high-performing team.

You will bring a finance or accounting degree, 10+ years of experience including 3+ in management, and full bilingual capability to serve clients across jurisdictions. The role offers a hybrid work model and competitive compensation.

Qualifications

• Bachelor’s degree in finance or accounting; a CPA or other financial designation is an asset.
• At least 10 years of relevant experience, including a minimum of three years in a managerial or team lead role.
• Fully bilingual (French/English): communicate in English and French to support clients from various jurisdictions outside of Quebec.
• Strong knowledge of fund and investment accounting, securities, settlements, foreign exchange transactions and reconciliations.
• Results-oriented and adaptable, with the ability to respond quickly, meet tight deadlines and take ownership.
• Ability to manage stakeholder expectations and work independently or collaboratively.
• Detail-oriented and highly accurate, with excellent analytical, problem-solving, communication and interpersonal skills.

Responsibilities

• Support short- and long-term planning and help deliver fund oversight operational goals.
• Collaborate with team leaders, partners and stakeholders to maintain an integrated view of business-as-usual deliverables and processes.
• Implement and validate procedural changes, maintain documentation and support change management initiatives.
• Manage vendor queries and resolve emerging operational issues using sound judgment and effective prioritization.
• Identify high-risk processes, recommend mitigating controls and strengthen the future control environment.
• Drive process improvements, efficiencies and synergies, with flexibility to support peak periods and international partners outside regular business hours when required.

Skills

Investment accounting

Fund accounting

Leadership

Bilingual French/English

Education

Bachelor’s degree in finance or accounting

CPA designation (asset)

Job description

As Manager, Operations, Fund Oversight, you will join our Global Fund Oversight team in Montreal and play a key leadership role in safeguarding the accuracy and integrity of Net Asset Value (NAV) calculations for Manulife’s internally and externally managed funds. We are looking for a results-driven leader with strong investment accounting expertise and a deep understanding of financial markets to oversee day-to-day operations, operational support and file reviews. Beyond daily delivery, you will help shape the future of fund oversight by strengthening controls, optimizing processes, identifying synergies and building trusted, influential relationships with key partners and stakeholders. In this role, you will lead meaningful initiatives, contribute to key projects and stay current on evolving accounting and regulatory reporting requirements. You will also serve as a role model and mentor, sharing your expertise, developing junior team members and inspiring active participation across the team’s priorities and projects.

Responsibilities

• Support short- and long-term planning and help deliver fund oversight operational goals.
• Collaborate with team leaders, partners and stakeholders to maintain an integrated view of business-as-usual deliverables and processes.
• Implement and validate procedural changes, maintain documentation and support change management initiatives.
• Manage vendor queries and resolve emerging operational issues using sound judgment and effective prioritization.
• Identify high-risk processes, recommend mitigating controls and strengthen the future control environment.
• Drive process improvements, efficiencies and synergies, with flexibility to support peak periods and international partners outside regular business hours when required.

Qualifications

• Bachelor’s degree in finance or accounting; a CPA or other financial designation is an asset.
• At least 10 years of relevant experience, including a minimum of three years in a managerial or team lead role.
• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• Strong knowledge of fund and investment accounting, securities, settlements, foreign exchange transactions and reconciliations.
• Results-oriented and adaptable, with the ability to respond quickly, meet tight deadlines and take ownership.
• Ability to manage stakeholder expectations and work effectively both independently and collaboratively.
• Detail-oriented and highly accurate, with excellent analytical, problem-solving, communication and interpersonal skills.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location Montreal, Quebec Working Arrangement Hybrid Salary range is expected to be between $88,800.00 CAD - $138,800.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
• If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026 To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.