Manager, Operations (Full- Time Permanent)

Medavie Health Services New Brunswick; Hillsborough Parish; On-site; CAD 70,000 - 90,000; Full time

Job summary

Medavie Health Services New Brunswick in Hillsborough is seeking an Operations Manager to lead staff and systems for ambulance service delivery in the Hillsborough administrative area.

You will report to the Regional Director, oversee recruitment, staff development, and implement improvements to meet performance targets while ensuring high-quality patient care. A paramedic with leadership, IT, and HR experience is ideal; travel across New Brunswick is required, and bilingualism is an asset.

Qualifications

• Completed an approved paramedic training program and registered as a paramedic in NB.
• Minimum five years as a paramedic with at least three years in leadership.
• Experience in EMS management, IT, finance, and HR.
• Valid NB Class 4 driver’s license.
• Bilingualism (French and English) is an asset for this position.
• Willingness to travel throughout New Brunswick and some irregular hours.

Responsibilities

• Share in on-call coverage for required regions.
• Ensure customer/patient service is a priority.
• Develop and implement a patient issue resolution process.
• Oversee recruitment and selection for site paramedic staff.
• Promote awareness and compliance of company policies and procedures.
• Provide back-up to ambulances in emergencies.

Skills

Leadership

Communication

Problem solving

Team building

Conflict resolution

Education

Paramedic training program

Business administration (asset)

Tools

MS Office

Job description

Position Type: Permanent * Closing date: 2026-08-25 * Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes. MHSNB is fortunate to be able to count on the expertise of its employees who work passionately to build a healthier province. Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link. Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care. Medavie Health Services is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians. As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country's most pressing physical and mental health care challenges.

* We are looking for an Operations Manager, Hillsborough to help us ensure patients receive exemplary, highly coordinated primary health care in the right place, from the right provider, at the right time. Located in Hillsborough, the incumbent will be responsible to manage staff and systems to meet the performance requirements of the ambulance service for the administrative area of Hillsborough. Reporting to the Regional Director, you will assist with the Company Corporate Strategic Goals, build staff capabilities, and implement changes to improve service levels. The overall general role of this position is to direct and provide oversight for the workforce in a positive manner.

Key Responsibilities

• Sharing in the responsibility of on call coverage to all of required regions.
• Ensuring that customer/patient service is a priority.
• Successfully developing a customer/patient issue resolution process.
• Managing the administrative area and dealing with employee and labour issues.
• Overseeing and participating in the recruitment and selection process for site paramedic staff.
• Demonstrating superior conflict resolution skills: balance assertiveness and sensitivity and successfully mediate conflicts.
• Working with and developing effective teams.
• Promoting awareness and compliance of company policies and procedures.
• Providing back-up to working on the ambulances in emergencies.

Ideal Candidate Profile

• Have completed an approved paramedic training program and are currently registered as a paramedic in the province of New Brunswick (or equivalent).
• Possess a minimum of five years’ experience working as a paramedic with a minimum of three years in a progressively responsible leadership role.
• Have proven experience in EMS management, information technology, finance, and human resources.
• Possess a valid Class 4 driver’s license in New Brunswick (or equivalent).
• Have the ability to exercise independent judgment and can problem solve with discretion.
• Are committed to providing stellar levels of customer/patient service and have a passion for business growth within MHSNB.
• Possess and demonstrate leadership abilities with a proven track record for inspiring and motivating others.
• Are skilled in leading and developing staff.
• Use a positive and creative approach to problem solving.
• Possess outstanding communication, negotiating, and dispute resolution skills.
• Have working knowledge of standard business computer programs (ie. Microsoft Office Suite).
• A post-secondary education in business administration would be considered an asset.
• Regular business hours required, but some irregular hours can be expected.
• Travel required throughout New Brunswick.
• Bilingualism (French and English) is an asset for this position.

* The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results. While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently- without AI assistance to ensure a fair and equitable process.

Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

As a not-for-profit organization, Medavie is one of Canada's Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.

Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training. Backed by the strength of a team of 8,500+ professionals from coast to coast, we're committed to improving the wellbeing of Canadians so that every life can be lived to the fullest.