Manager, Operations (Full- Time Permanent)

Medavie; Hillsborough Parish; On-site; CAD 80,000 - 110,000; Full time

Job summary

Medavie Health Services New Brunswick (MHSNB) seeks an Operations Manager, Hillsborough, to lead EMS operations across Hillsborough and supervise staff and systems to meet ambulance service performance goals.

Located in Hillsborough, NB, the role oversees workforce, recruitment, policy adherence, and service quality, reporting to the Regional Director. Travel across New Brunswick is required.

Qualifications

• As a paramedic-led EMS leader, you must have completed an approved paramedic program and hold provincial registration.
• You should bring at least five years as a paramedic with three years in a leadership role.
• Demonstrated experience in EMS management, information technology, finance, and human resources.

Responsibilities

• Share in on-call coverage across required regions and ensure service continuity.
• Prioritize customer/patient service and establish a resolution process.
• Oversee administrative area, staff relations, and labour issues.
• Lead recruitment and selection for site paramedic staff.
• Develop teams, promote policy compliance, and provide back-up on ambulances during emergencies.

Skills

Leadership

EMS management

IT literacy

Finance

HR

Recruitment

Conflict resolution

Staff development

Communication

Bilingualism

Education

Post-secondary education in business administration

Tools

Microsoft Office

Job description

Position Type: Permanent

Closing date: 2026-08-25

Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes. MHSNB is fortunate to be able to count on the expertise of its employees who work passionately to build a healthier province.

Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link. Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care.

Medavie Health Services is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians.

As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country's most pressing physical and mental health care challenges.

We are looking for an Operations Manager, Hillsborough to help us ensure patients receive exemplary, highly coordinated primary health care in the right place, from the right provider, at the right time.

Located in Hillsborough, the incumbent will be responsible to manage staff and systems to meet the performance requirements of the ambulance service for the administrative area of Hillsborough. Reporting to the Regional Director, you will assist with the Company Corporate Strategic Goals, build staff capabilities, and implement changes to improve service levels. The overall general role of this position is to direct and provide oversight for the workforce in a positive manner.

The position entails, but is not limited to the following;

• Sharing in the responsibility of on call coverage to all of required regions.


• Ensuring that customer/patient service is a priority.


• Successfully developing a customer/patient issue resolution process.


• Managing the administrative area and dealing with employee and labour issues.


• Overseeing and participating in the recruitment and selection process for site paramedic staff.


• Demonstrating superior conflict resolution skills: balance assertiveness and sensitivity and successfully mediate conflicts.


• Working with and developing effective teams.


• Promoting awareness and compliance of company policies and procedures.


• Providing back-up to working on the ambulances in emergencies.

As the ideal candidate for this role, you:

• Have completed an approved paramedic training program and are currently registered as a paramedic in the province of New Brunswick (or equivalent).


• Possess a minimum of five years' experience working as a paramedic with a minimum of three years in a progressively responsible leadership role.


• Have proven experience in EMS management, information technology, finance, and human resources.


• Possess a valid Class 4 driver's license in New Brunswick (or equivalent).


• Have the ability to exercise independent judgment and can problem solve with discretion.


• Are committed to providing stellar levels of customer/patient service and have a passion for business growth within MHSNB.


• Possess and demonstrate leadership abilities with a proven track record for inspiring and motivating others.


• Are skilled in leading and developing staff.


• Use a positive and creative approach to problem solving.


• Possess outstanding communication, negotiating, and dispute resolution skills.


• Have working knowledge of standard business computer programs (ie. Microsoft Office Suite).

• A post-secondary education in business administration would be considered an asset.


• Regular business hours required, but some irregular hours can be expected.


• Travel required throughout New Brunswick.


• Bilingualism (French and English) is an asset for this position.

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently-without AI assistance-to ensure a fair and equitable process.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.