Manager Operations – DS National Credit

RBC; Toronto; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Bonuses and flexible benefits

Stock where applicable

Coaching and development opportunities

Flexible work-life balance

Job summary

RBC is seeking a seasoned Manager, National Credit to lead Wealth Management Canada's National Credit division and drive performance for a high-volume team handling time-sensitive and specialized credit operations.

You will hire, onboard, train, and coach staff while collaborating with regulators, Internal Controls, and other partners to ensure policy adherence and risk mitigation.

Qualifications

• 4-year degree or equivalent with relevant experience.
• 5+ years of securities, banking, technology and/or job specific industry experience.
• Canadian Securities license (recommended).
• 2+ years demonstrated managerial experience leading and managing a team.

Responsibilities

• Provide focus and clarity in establishing individual goals and drive performance management.
• Oversee operations process oversight on complex exception-based and/or highly specialized processes to ensure compliance and risk mitigation.
• Identify and implement process improvements to reduce risk and increase efficiency.
• Develop and provide ongoing training and maintain department procedures.

Skills

Customer Service

Customer Service Management

Decision Making

Interpersonal Relationship Management

Investment Performance Measurement

Operational Delivery

Process Improvements

Risk Management

Time Management

Treasury Management

Education

4-year degree or equivalent

Job description

What is the opportunity?

As Manager, National Credit you will lead operations within Wealth Management Canada's National Credit division. The primary purpose for this position is to supervise and provide leadership for a team supporting time sensitive, complex exception-based and/or highly specialized credit operations processes. You will be responsible for hiring, onboarding, and training new team members, while providing coaching, recognition, and development for your team in a fast-paced environment.

The Manager will provide insights and support to a variety of credit and risk transactions in a high-volume environment. The role requires working with regulators, Internal Controls, Operational Risk, Internal/External Auditors, Finance and Royal Bank partners to ensure that the team adheres to policies and procedures.

Balancing risk and operational efficiency while delivering a high level of client satisfaction are the key components of this role.

Job Description

What will you do?

• Managerial Excellence (50%) - Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance
• Department Support (30%) - Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met
• Process Improvement (15%) - Reduce risk, increase efficiency, or enrich customer service by suggesting process changes and/or system modifications
• Training & Documentation (5%) - Develop and provide ongoing training support for team members related to department processes and systems. Developing and maintaining department procedures

What do you need to succeed?

Must haves:

• 4-year degree from an accredited university or equivalent, or High school diploma or equivalent with demonstrated experience
• 5+ years of securities, banking, technology and/or job specific industry experience
• Canadian Securities license (recommended)
• 2+ years demonstrated and sound managerial experience leading and managing a team
• Advanced problem identification, analytical and resolution skills
• Experience with change management and leading teams through transition

Nice-to-have:

• Leadership & People Skills – Ability to build, direct and develop high performing teams; attract and retain talent
• Industry Expertise – Securities/Financial Services regulatory and audit experience; knowledge of brokerage operations and vendor management. Strong understanding of Wealth Management products and solutions.
• Credit Expertise - 3+ years of credit operations and margin lending (securities, margin, options and derivatives products)
• Wealth Management business knowledge and dealing with a Full Service and Direct Investing Platform

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program includes bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

Job Skills

Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management

Additional Job Details

Address: 180 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-10-22

Application Deadline: 2026-11-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above