Manager, Operations, Controls and Governance

Manulife; Montreal; Hybrid; CAD 83,000 - 150,000; Full time

Job summary

A leading financial services provider is seeking a Manager for Operations, Controls, and Governance in Montreal. This role involves managing risks, developing assessments, and collaborating with various teams to ensure effective operational controls. The successful candidate will have a strong background in risk management and excellent communication skills, supporting clients in both English and French. Join a flexible and inclusive environment that values your career growth and well-being.

Benefits

Health benefits

Dental benefits

Mental health support

Retirement plans

Paid time off

Qualifications

• 3-5 years of relevant experience in risk management and internal controls.
• Strong understanding of asset management and investment fund structures.

Responsibilities

• Assist in managing risks to enhance operational risk controls.
• Develop and refresh Risk and Control Self-Assessments (RCSAs).
• Conduct periodic control tests and report findings to management.

Skills

Analytical skills

Problem-solving skills

Communication

Interpersonal skills

Education

University degree in Accounting, Finance, or Business Administration

CPA designation

Job description

Manager, Operations, Controls and Governance

Join to apply for the Manager, Operations, Controls and Governance role at Manulife.

Overview

In today's dynamic global environment, effective risk management and robust controls are essential for maintaining the integrity and success of our asset management operations. As part of GWAM Operations, our team plays a pivotal role in this mission. Join us to help drive excellence and innovation in risk management practices across our global operations.

We are seeking a manager to assist in the controls and governance practices of the Global Fund Services Operations team within Global Wealth Asset Management (GWAM). As part of the first line of defense, the Manager will report to the Director of Operations, Controls & Governance. They will be responsible for identifying and managing risks and ensuring that operational controls are designed, implemented, and functioning effectively.

The Manager will collaborate closely with the Operations team of the Global Fund Services Operations, as well as other stakeholders such as the GWAM Risk Management and Compliance teams (second line of defense) and Internal Audit teams (third line of defense).

Key Accountabilities

• Assist the GWAM Global Fund Service Operations team in managing risks to enhance operational risk controls.
• Develop and refresh Risk and Control Self-Assessments (RCSAs) for various Operations teams.
• Review the adequacy of risk management and internal controls, identify issues, and develop remediation actions.
• Conduct periodic control tests, report findings to management, propose remediation plans, and raise issues with corrective action plans.
• Recommend new controls to address identified gaps.
• Collect, review, and manage internal risk incidents and loss events, ensuring timely logging and development of corrective action plans (CAPs) within set deadlines.
• Monitor corrective action plans and review evidence from control owners to ensure issues are resolved.
• Collaborate with Operations and Risk Management teams on various risk practice initiatives, including the Operational Resilience Program, and manage these initiatives within target dates.
• Develop and deliver regular risk reports for senior management.
• Foster and maintain strong relationships with Operational Leaders, GWAM Risk Management, Compliance, and Audit teams.

Qualifications

• University degree in Accounting, Finance, or Business Administration, with 3-5 years of relevant experience.
• Accounting designation such as a CPA is considered an asset.
• Strong understanding of asset management and investment fund structures in Canada and/or the U.S.
• Experience in executing risk and control self-assessments, internal controls, project management, and identifying opportunities and risks within business processes.
• Strong analytical and problem-solving skills.
• Diligent in maintaining project plans, adhering to timelines, escalating issues appropriately, and documenting outcomes for reporting to senior stakeholders.
• Excellent communication and interpersonal skills, with the ability to convey information clearly to various audiences.
• Knowledge of risk management principles.
• Knowledge of data analytics practices is considered an asset.

The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.

Why Join Us

• Empower your career growth and development.
• Work in a flexible, inclusive environment that values well-being.
• Shape the future as part of our global team.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. Learn more at our story.

Equal Opportunity Employer

We embrace diversity and are committed to fair recruitment, retention, and advancement practices without discrimination. We provide reasonable accommodations during the application process. For assistance, contact [e-mail].

Additional Information

Location: Montreal, Quebec. Salary range: $83,250.00 - $149,850.00 CAD. Hybrid work arrangement. For roles outside Montreal, contact [e-mail] for local salary details. Benefits include health, dental, mental health, retirement plans, paid time off, and more.