Manager, Operations and Integrated Services

Flemingdon Health Centre; Toronto; On-site; CAD 88,000 - 107,000; Full time

Job summary

A leading community health centre seeks a Manager of Operations and Integrated Services to oversee the Primary Care Action Team program. This role involves managing complex projects in healthcare, stakeholder engagement, and ensuring high-quality service delivery. Candidates must possess a Bachelor’s degree along with substantial project management experience. The position offers a competitive salary, benefits, and the opportunity to impact community health positively.

Benefits

Extended health benefits

HOOPP pension plan

Qualifications

• Minimum 3 years of experience managing or coordinating complex projects in health care.
• Strong organizational skills with experience developing project documentation.
• Demonstrated experience with stakeholder engagement and cross-sector collaboration.

Responsibilities

• Develop and design the PCAT program and oversee project plans.
• Lead stakeholder sessions and project team meetings.
• Monitor project progress against goals and champion data sharing.

Skills

Stakeholder Engagement

Project Management

Communication

Education

Bachelor's degree in health administration, Public Health, Business Administration, or related field

Project Management Certification (PMP or equivalent)

Tools

Microsoft Office Suite

Project tracking software (e.g., MS Project, Asana)

Job description

Manager, Operations and Integrated Services

Employment terms :

Permanent Full Time (35 hours / week), role is contingent upon ongoing funding; evening and weekend hours can be expected.

Salary range :

88,600 to $106,300 per year plus extended health benefits and HOOPP pension plan.

ASAP

Number of positions :

Reporting to :

Director of Community Health or designate

Locations :

Fairview Health Centre at 5 Fairview Drive,

Health Access Thorncliffe Park (HATP) at 45 Overlea Blvd

And location in community as needed.

June 16, 2025, by 5 : 00pm Eastern Time

Application Process :

Qualified applicants are invited to submit their application online using the link below :

Please include a cover letter and resume in a single file.

Background : Flemingdon Health Centre (FHC) is an engaged and involved member of some of Toronto’s most dynamic neighborhoods; Flemingdon Park, Fairview and Thorncliffe Park. FHC is a registered charity and an incorporated not-for-profit Community Health Centre (CHC), with a vision of Strong Healthy Communities. Across our three sites and in community, we provide a range of health-related services based on the social determinants of health with extensive community engagement.

At FHC, we believe that health is much more than just the absence of disease. Our approach to community health encompasses the social determinants of health which includes education, employment, isolation, food security and social supports, and utilizes a community development model to promote health, prevent disease, and strengthen community capacity. We value health equity, inclusion, community engagement, accountability & transparency, excellence and collaboration & partnerships.

FHC is a proud partner of both North York Toronto Health Partners (NYTHP) Ontario Health Team and East Toronto Health Partners (ETHP) Ontario Health Team. These two OHTs are leading integrated care across sub-sections of our geographies.

Position Summary :

The Manager, Operations and Integrated Services will provide operational management of an integrated health and community service initiative - the Primary Care Action Team (PCAT) program. Reporting to the Director of Community Health or designate and working collaboratively with stakeholders across Flemingdon Health Centre, Ontario Health Teams and Primary Care Networks, the Manager will ensure the development and implementation of a high quality, integrated, interdisciplinary primary health care program. This position includes integration leadership, such as stakeholder management and system level strategy, operations leadership, such as project management and budget monitoring, with implementation services leadership, such as program delivery and managing staff.

This position focuses on leadership within a collaborative, client-centred and equity-focused framework. The successful candidate will be skilled in stakeholder engagement, project management best practices, and healthcare transformation.

Key Responsibilities :

Project Planning & Execution

• Develop and design the PCAT program and oversee detailed project plans, timelines, and progress tracking.
• Lead PCAT project team meetings, stakeholder sessions, and working groups.
• Monitor PCAT project progress against goals, adjusting plans as needed.
• Lead the development of robust program reporting frameworks to monitor progress, evaluate outcomes, and ensure accountability across all initiatives. This includes the use of performance indicators that reflect both clinical and community impact.
• Champion data sharing and digital integration, working closely with internal teams and partners to streamline information flow, support digital health tools, and enable real-time access to data that informs care planning and system improvement.

Stakeholder Engagement & Communication

• Facilitate communication across internal and external partners, ensuring all stakeholders are aligned and informed.
• Champion a co-design approach by involving clients, families, and frontline providers in planning and evaluation.
• Prepare PCAT presentations, reports, and project updates for leadership and working groups.

Program Implementation

• Lead the planning and implementation of the Primary Care Action Team Program
• Develop integrated primary care programs in community
• Develop partnerships with other primary and community care partners

People Management

• Hire and supervise primary care staff including nurse practitioners, nurses, social workers, community health workers and community ambassadors
• Work within FHC’s Collective Agreement

Change Management & Quality Improvement

• Support change management activities including training coordination, communications, and feedback loops.
• Apply quality improvement tools such as process mapping, logic models, and performance indicators.
• Track outcomes and assist with evaluation efforts related to project deliverables.

Risk and Issue Management

• Identify potential project risks and escalate them appropriately.
• Recommend mitigation strategies and support problem-solving efforts within the project team.

Qualifications & Experience :

• Bachelor's degree in health administration, Public Health, Business Administration, or related field.
• Project Management Certification (PMP or equivalent) considered an asset.
• Minimum 3 years of experience managing or coordinating complex projects in health care, social services, or related sectors.
• Experience developing and / or implementing primary care programs
• Strong organizational skills and experience developing and maintaining project documentation.
• Demonstrated experience with stakeholder engagement and cross-sector collaboration.
• Knowledge of the Ontario health care system and / or experience in integrated care models. Experience applying quality improvement frameworks and tools is considered an asset.
• A clinical background is considered an asset.
• Excellent interpersonal, written, and verbal communication skills.
• Proficient with Microsoft Office Suite, project tracking software (e.g., MS Project, Asana, or equivalent) and Office 365.

We encourage applications from individuals who can identify with the diverse communities we serve. We thank all applicants for their interest but regret that only those selected for an interview will receive an acknowledgement. Please note that a criminal background check (Vulnerable sector) will be conducted for this position. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

• Degree in business administration, health administration or equivalent specialization
• Project Management Professional certification
• At least 5 years project management experience with proven track record of successful project delivery
• Capacity to lead complex projects
• Demonstrated knowledge of industry best practices
• Substantial leadership skills including experience leading teams
• Experience with collaborative work in a non-profit environment
• Expertise in stakeholder engagement including working with those at the executive level
• Critical appraisal skills with the ability to see “big picture” and recognize implications on the broader health care system, CHC / OHT sector, local service delivery level and within FHC
• Excellent oral and written communication skills
• Effective working independently and in teams
• Ability to exercise good judgment, flexibility, creativity and sensitivity in response to changing situations and needs
• Strong computer skills in Word, Excel and PowerPoint
• Demonstrated ability to foster positive relations and work with a broad range of people and service providers
• Sensitive to working with people of diverse cultural, age and economic backgrounds and marginalized individuals with an understanding of cultural competency and framework

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