Manager, Operations

DSV; Milton; On-site; CAD 72,000 - 88,000; Full time

Job summary

DSV in Milton, Ontario is seeking an Operations Manager to lead daily warehouse operations and oversee a team of Supervisors. You will coordinate with clients and site management to ensure on-time deliveries and quality standards.

The role requires strong leadership, a track record in logistics or 3PL, and the ability to forecast needs and resource plans. This full-time position offers competitive compensation and benefits, with opportunities to grow within a global organization.

Qualifications

• Minimum of five years’ leadership experience in logistics or 3PL industries.
• Post-secondary education required; a combination of experience and education will be considered.
• Experience coordinating with clients and site management is preferred.

Responsibilities

• Lead day-to-day operations and support supervisors
• Act as liaison between operations, clients, and site management
• Ensure deadlines and quality objectives are met
• Manage a team of Supervisors and assign duties
• Forecasting and labor planning for operational needs
• Provide guidance and coaching to the team
• Communicate operational issues to senior management
• Maintain client relationships through excellent service

Skills

Leadership experience

Client liaison

Forecasting

Education

Post-secondary education

Job description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Managerial

DSV – Global Transport and Logistics

Location: Milton, Yukon Crt
Job Posting Title: Operations Manager
Time Type: Full time

Compensation: Salary starting at CAD 80,000, plus eligible benefits, in accordance with experience and internal equity

SUMMARY

The Operations Manager impacts the organization by analyzing and planning for operational success and customer satisfaction in the warehouse. In this capacity, this position monitors volume for respective clients and ensures client contractual compliance.

• The subject matter expert in day-to-day operation and provide support to supervisors to solve day to day issues
• Act as a key liaison between the operations, clients, and site management
• Ensure delivery deadlines and quality objectives are met
• Manage a team of Supervisors and assign them supervisory duties
• Improve the operational systems, processes in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning
• Keep Senior manager advised of progress or problems requiring attention daily.
• Keep abreast of operational progress or problems.
• Required to complete forecasting and labor planning
• Resolves individual and group performance issues in accordance with DSV’s policies and procedures in a timely manner to motivate and foster teamwork
• Ensures clear performance standards, provides specific and timely feedback, and owns management development for their team
• Holds others accountable to established performance levels to achieve individual and group goals.
• Promote a positive relationship with clients by providing excellent customer service
• Provide proper guidance and coaching to the supervisors and to the entire team
• Responsible for direct client facing on all operational issues and for conducting client presentations where needed
• Must be able to partner with the clients and provide direct support. Effective and timely communication of operational issues to senior management.

• Post-Secondary education required. A combination of equivalent experience and education will be considered
• Minimum of five years’ leadership experience in logistics or 3PL industries
• Multi-clients experience an asset.
• LOCATION: 2200 Yukon Court, Milton

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

DSV does not use AI to screen candidates during the recruitment process

DSV – Global transport and logistics