Manager, Operations

Medavie Health Services New Brunswick; Campbellton Regional Community; Presencial; CAD 85.000 - 110.000; Jornada completa

Descripción de la vacante

Medavie Health Services New Brunswick is seeking an Operations Manager, Campbellton to ensure patients receive exemplary primary health care coordinated by the right provider at the right time. Located in Campbellton, you will oversee staff and systems to meet ambulance service performance in the Campbellton area.

Reporting to the Regional Director, you will implement changes to improve service levels, build staff capabilities, and support corporate strategic goals while guiding a positive

Formación

• Five years’ experience working as a paramedic with a minimum of three years in a leadership role.
• Experience in EMS management, information technology, finance, and human resources.
• Valid Class 4 driver’s license in New Brunswick.
• Ability to exercise independent judgment and solve problems with discretion.

Responsabilidades

• Share on-call coverage across required regions.
• Ensure customer/patient service is a priority.
• Develop a customer/patient issue resolution process.
• Manage the Campbellton administrative area and handle employee/labour matters.
• Recruit and select site paramedic staff.
• Demonstrate conflict resolution and mediation skills.
• Lead and develop effective teams.
• Promote awareness and compliance with policies and procedures.
• Provide back-up support on ambulances during emergencies.

Conocimientos

Leadership

Staff development

Customer service

Communication

Negotiation

Dispute resolution

Problem solving

Business growth

Team building

Educación

Post-secondary education in business administration

Herramientas

Microsoft Office Suite

Descripción del empleo

Position Overview

Position Type: Permanent

Closing date: 2026-11-22

About Medavie Health Services New Brunswick (MHSNB)

Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes.

MHSNB is fortunate to be able to count on the expertise of its employees who work passionately to build a healthier province.

Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link. Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care.

Medavie Health Services is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians.

As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health care challenges.

Role Summary

We are looking for an Operations Manager, Campbellton to help us ensure patients receive exemplary, highly coordinated primary health care in the right place, from the right provider, at the right time.

Located in Campbellton, the incumbent will be responsible to manage staff and systems to meet the performance requirements of the ambulance service for the administrative area of Campbellton.

Reporting to the Regional Director, you will assist with the Company Corporate Strategic Goals, build staff capabilities, and implement changes to improve service levels.

The overall general role of this position is to direct and provide oversight for the workforce in a positive manner.

Responsibilities

• Sharing in the responsibility of on call coverage to all of required regions.
• Ensuring that customer/patient service is a priority.
• Successfully developing a customer/patient issue resolution process.
• Managing the administrative area and dealing with employee and labour issues.
• Overseeing and participating in the recruitment and selection process for site paramedic staff.
• Demonstrating superior conflict resolution skills: balance assertiveness and sensitivity and successfully mediate conflicts.
• Working with and developing effective teams.
• Promoting awareness and compliance of company policies and procedures.
• Providing back-up to working on the ambulances in emergencies.

Qualifications

• Have completed an approved paramedic training program and are currently registered as a paramedic in the province of New Brunswick (or equivalent).
• Possess a minimum of five years’ experience working as a paramedic with a minimum of three years in a progressively responsible leadership role.
• Have proven experience in EMS management, information technology, finance, and human resources.
• Possess a valid Class 4 driver’s license in New Brunswick (or equivalent).
• Have the ability to exercise independent judgment and can problem solve with discretion.
• Are committed to providing stellar levels of customer/patient service and have a passion for business growth within MHSNB.
• Possess and demonstrate leadership abilities with a proven track record for inspiring and motivating others.
• Are skilled in leading and developing staff.
• Use a positive and creative approach to problem solving.
• Possess outstanding communication, negotiating, and dispute resolution skills.
• Have working knowledge of standard business computer programs (ie. Microsoft Office Suite).
• A post-secondary education in business administration would be considered an asset.

Additional Requirements

Regular business hours required, but some irregular hours can be expected. Travel required throughout New Brunswick. Bilingualism (French and English) is an asset for this position.

Salary and Incentives

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training.

In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

Application Process

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

Equal Opportunity

Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

As a not-for-profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.

Company Brand

We're recognized as one of Canada's best places to work and is a leading provider of health solutions and insurance for 1 in 10 Canadians.

Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care.

Backed by the strength of a team of 8,500+ professionals from coast to coast, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest.

Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training.