Manager on Duty - H2O Adventure and Fitness Centre

Ymca-of-Southern-Interior-Bc; Kelowna; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

Wellness days

Family membership

YMCA pension 5%

Extended health and dental

Job summary

The YMCA of Southern Interior BC is seeking a Manager On Duty for the H2O Adventure + Fitness Centre in Kelowna, BC. This role provides leadership during evening shifts, supervises staff, enforces safety and service standards, and ensures a positive, welcoming experience for members, participants and guests.

You will coordinate with multiple departments, handle incidents, support program operations, and coach team members to continuously improve procedures, guest flow and overall facility

Qualifications

• Experience in a supervisory role within recreation, fitness, hospitality, or customer service.

Responsibilities

• Provide leadership and support to staff, with a focus on evening operations and staff supervision.
• Ensure YMCA policies, procedures, and service standards are consistently followed.
• Respond to and manage incidents requiring escalation, including emergencies and situations involving emergency services.
• Support the safety and wellbeing of members, participants, staff, and volunteers.
• Handle member concerns, inquiries, feedback, and service recovery situations in a professional and timely manner.
• Build positive relationships with members through strong communication and problem-solving skills.
• Monitor participant flow and room scheduling to maximize facility usage and operational efficiency.
• Collaborate with multiple departments to support seamless facility operations and enhance member experiences.
• Provide ongoing coaching, training, and mentorship to staff to build confidence and competency.
• Identify opportunities for process improvement and implement strategies that streamline operations.

Skills

Supervisory experience

Leadership

Customer service

Emergency response

Communication skills

Facility operations

Job description

Manager on Duty - H2O Adventure and Fitness Centre

Job Category: Health Fitness & Aquatics

Requisition Number: MANAG001523

• Posted : October 15, 2026
• Full-Time
• On-site
• Rate : $21.79 CAD per hour

Locations

Showing 1 location

H2O Adventure + Fitness Centre
4075 Gordon Dr
Kelowna, BC V1W5J2, CAN

Description

The YMCA of Southern Interior BC is a charitable association dedicated to building strong kids, strong families, and strong communities. YMCA programs provide experiences to more than 30,000 individuals annually through health, fitness and recreation, child care, day camps, employment services, and community health programs.

Quick Facts

• Compensation: $21.79 per hour
• Reporting to: Health, Fitness & Aquatics Leadership Team
• Schedule: Primarily evening shifts, including flexibility to support operational needs
• Location: H20 Adventure + Fitness Centre
• Paid wellness days
• Family responsibility days
• Extended health and dental benefits
• Complimentary YMCA membership for yourself and your family
• YMCA pension contribution of 5% after two years

Why This Role Matters

The Manager On Duty plays a critical role in ensuring YMCA members, participants, staff, volunteers, and guests have a safe, positive, and welcoming experience every time they visit.

This position provides operational leadership during evening and peak-use periods, supports staff development, drives process improvements, and works collaboratively with multiple departments to ensure programs, services, and events run smoothly and effectively.

As a Manager On Duty, you will have a direct impact on the member experience while helping build an inclusive and supportive community environment.

What You Will Do

As a Manager On Duty, you will:

• Provide leadership and support to staff, with a particular focus on evening operations and staff supervision.
• Ensure YMCA policies, procedures, and service standards are consistently followed.
• Respond to and manage incidents requiring escalation, including emergencies and situations involving emergency services.
• Support the safety and wellbeing of members, participants, staff, and volunteers.
• Handle member concerns, inquiries, feedback, and service recovery situations in a professional and timely manner.
• Build positive relationships with members through strong communication and problem-solving skills.
• Monitor participant flow and room scheduling to maximize facility usage and operational efficiency.
• Collaborate with multiple departments to support seamless facility operations and enhance member experiences.
• Provide ongoing coaching, training, and mentorship to staff to build confidence and competency.
• Identify opportunities for process improvement and implement strategies that streamline operations.

What You Bring

We'd love to hear from candidates with:

• Experience in a supervisory or leadership role within a recreation, fitness, hospitality, or customer service environment.
• Strong leadership and decision-making abilities.
• Experience managing challenging situations and making sound decisions under pressure.
• Excellent communication and interpersonal skills.
• A strong commitment to customer service and member satisfaction.
• Knowledge of emergency response procedures and safety protocols.
• Ability to coach, mentor, and support staff development.
• Strong organizational, problem-solving, and time-management skills.
• Ability to work collaboratively with multiple departments and stakeholders.
• Flexibility to work evening shifts and provide consistent operational support.

Who You Are

• Passionate about creating positive experiences for members and participants.
• A confident and approachable leader who supports team success.
• Calm, professional, and solution-focused during challenging situations.
• Service-oriented and committed to excellence.
• Skilled at building relationships and fostering collaboration.
• Organized, dependable, and adaptable.
• Committed to the YMCA's mission, vision, and values.

Why Join Us

At the YMCA of Southern Interior BC, you'll be part of a purpose-driven organization dedicated to strengthening communities and helping individuals thrive.

This is an opportunity to:

• Lead and support a passionate staff team.
• Play a vital role in facility operations and member experience.
• Develop leadership and operational management skills.
• Work in a dynamic environment where every day brings new opportunities and challenges.
• Make a meaningful impact in your community.

Additional Requirements

As part of the YMCA's commitment to trust, safety, and excellence, all successful candidates will be required to:

• Provide three professional references (for example: employer, supervisor, colleague, teacher, coach, etc.).
• Provide a satisfactory Criminal Record Check and Vulnerable Sector Search issued within six months of the start date.
• Complete all YMCA onboarding and safety training requirements.

The YMCA of Southern Interior BC is an equity employer and encourages applications from all individuals who may contribute to the diversity of our workplace. This includes persons with diverse abilities, persons of colour and ethnicity, Indigenous persons (First Nations, Métis, and Inuit), and people of all sexual orientations and genders.

Application Deadline: November 2nd, 2026