Team Lead, Administration

YMCA of Greater Vancouver; Electoral Area A; On-site; CAD 28,000 - 33,000; Full time

Job summary

YMCA BC is seeking an Administrative Team Lead in Vancouver, BC to support the facility and association projects. You will deliver exceptional service to members and guests, manage bookings, and assist with invoicing and communications.

The role emphasizes the YMCA Way values and EDIB commitments. The position requires Strong organizational skills, current First Aid and CPR-C/AED, and experience with ActiveNet.

Qualifications

• ActiveNet experience required.
• Proficient with Microsoft Office.
• Strong organizational and customer service skills.
• Criminal Record Check and 3 references required.
• Current Standard First Aid and CPR-C/AED certificate required.

Responsibilities

• Schedule meeting room, gymnasium and facility bookings.
• Ongoing cashouts for Membership staff, including bank deposits.
• Create internal communications including facility signage, calendars and schedules.
• Program invoicing.
• Promote membership sales and services in a positive and professional manner.
• Build meaningful relationships with YMCA members, visitors and colleagues.
• Provide Duty Manager Support.
• Operate Active Net database and record/report member satisfaction data.
• Maintain safety and cleanliness per YMCA policies.

Skills

ActiveNet experience

Microsoft Office

Customer service

Organizational skills

Education

First Aid & CPR-C/AED certificate

Job description

Lelem Y Member Service & Sales Full-Time Permanent Non-Management Vancouver, BC, CA

Salary Range: $20.50 To $23.63 Hourly

Terms: Permanent, Full-Time

Hours: 35 hours per week

Shift: Shifts may vary and include mornings, evenings and weekend shifts. Schedule would be either Sunday to Thursday or Tuesday to Saturday

Salary 0-500 Hours $20.50 per hour

501-1000 Hours $21.14 per hour

1001-1500 Hours $22.42 per hour

1500+ Hours $23.63 per hour

Start Date: As soon as possible

Nature & Scope:

The Administrative Team Lead will report directly to the Centre Manager and will work collaboratively with the leadership team. The Administrative Team Lead will be responsible for providing administrative support to the YMCA Facility and Association projects. The Administrative Team Lead is responsible for providing exceptional service to Members and guests of the YMCA and will follow the practices outlined in the Y Way curriculum and the YMCA Core Values.

Major Responsibilities - in this position, you will :

• Schedule meeting room, gymnasium and facility bookings
• Ongoing cashouts for Membership staff, including bank deposits
• Create internal communications including facility signage, calendars and schedules
• Program invoicing
• Promote membership sales and services in a positive and professional manner
• Build meaningful relationships through positive daily interaction with YMCA members, visitors, and colleagues
• Support a productive and cheerful team that provides excellent customer service
• Become proficient in operation of the Active Net customer database
• Use established systems and structures to record and report on member satisfaction, interest trends, and activities
• Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff
• Maintain a neat, orderly, and clean environment, including all program areas, common spaces, and washrooms
• Assist with training new staff in procedures and practices
• Attend staff meetings, planning sessions and training events as required
• Provide Duty Manager Support

Qualifications - you bring :

• Current Standard First Aid and CPR-C & AED certificate
• ActiveNet experience/knowledge and asset
• Computer proficiency, including Microsoft Office
• Experience in fast paced, customer focused environment
• Demonstrated high level of organizational and customer service skills
• Proven decision-making competency and ability to think quickly in difficult situations
• Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
• Successful candidates will be required to provide 3 satisfactory references

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at bc.ymca.ca.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Note : Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply—even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.