Manager Of Patient Services

Newfoundland and Labrador Health Services; Corner Brook; On-site; CAD 90,000 - 130,000; Full time

Job summary

Newfoundland and Labrador Health Services is seeking a dynamic leader to oversee the Emergency Department and Intensive Care Unit at Western Memorial Regional Hospital. You will report to the Regional Director for Medicine and Critical Care, driving patient-centered care, operational strategy, and staff development across high-acuity services.

The role emphasizes collaboration, safety, and continuous improvement, with accountability for accreditation readiness and performance metrics.

Qualifications

• Bachelor’s degree in a health-related field with current registration.
• Minimum 5 years of clinical experience, with at least 3 years in a leadership role.
• Proven ability to lead high-performing teams in a fast-paced, high-acuity environment.
• Strong analytical, communication and decision-making skills.

Responsibilities

• Provide autonomous operational leadership to Emergency and ICU teams.
• Lead initiatives to improve patient flow, reduce length of stay, and enhance satisfaction.
• Manage departmental budgets, resources and staffing plans.
• Foster a culture of safety, evidence-based practice and professional development.
• Collaborate with medical staff and interdisciplinary teams to optimize outcomes and throughput.
• Monitor performance metrics and drive quality improvement initiatives, including accreditation readiness.
• Recruit, mentor and evaluate staff, promoting engagement.

Skills

Analytical

Communication

Decision making

Education

Healthcare degree & registration

Job description

Zone: Western Zone
Location: WMH - Western Memorial Regional Hospital
Manager Of Patient Services - Emergency
Permanent Full-time
MGMT
88670POS

Hours

70 (8 hours; Days, On-Call)

0800-1600 and 0830-1630 Hours; Monday to Friday.

Competition Number VAC0030464

Posted Date 2026-10-30

Closing Date 2026-11-06

We are currently seeking a dynamic, forward-thinking healthcare leader to oversee the Emergency Department & Intensive Care Unit at Western Memorial Regional Hospital. Reporting to the Regional Director for Medicine and Critical Care with Hospital & Clinical Services, this position will be responsible for ensuring the delivery of high-quality, patient-centered care while fostering an environment of collaboration, innovation and clinical excellence. The role plays a key part in operational strategy, staff development, and performance improvement across both high acuity service lines.

Key Responsibilities:

• Provide autonomous operational leadership and direction to teams in both departments, ensuring alignment with organizational goals and regulatory standards.
• Lead initiatives to improve patient flow, reduce length of stay, and enhance patient and staff satisfaction.
• Manage departmental budgets, resource allocation, and staffing plans to maintain efficiency and quality outcomes.
• Foster a culture of safety, evidence-based practice and continuous professional development.
• Collaborate with medical staff, department directors, and interdisciplinary teams to optimize patient outcomes and throughput.
• Monitor performance metrics and lead quality improvement initiatives, including accreditation readiness.
• Recruit, mentor and evaluate clinical and support staff, promoting a positive and engaged work environment.
• Support the adoption and integration of new health technology and optimization tools.

The successful candidate must demonstrate the key skills, behaviours, abilities and knowledge as outlined in the five domains of the LEADS in a Caring Environment framework;

• Leading yourself by having self-awareness, managing your performance and health, developing yourself, and demonstrating character that is in line with Western Health’s values of accountability, care, collaboration, excellence, respect and transparency.
• Engaging others through fostering development of others, contributing to the creation of a healthy organization, communicating effectively, and building effective teams
• Achieving results by setting direction, strategically aligning decisions with vision, values, evidence, taking action to implement decisions, and assessing and evaluating outcomes;
• Developing coalitions through purposefully building partnerships and networks to create results, demonstrating a commitment to customers and service, mobilizing knowledge, and navigating socio-political environments;
• Systems Transformation by thinking analytically and critically and questioning and challenging the status quo, encouraging and supporting innovation, orienting oneself strategically to the future, and championing and orchestrating change.

Qualifications:

• A baccalaureate prepared graduate of a health care related discipline with current registration through a provincial regulatory body.
• Minimum 5 years of clinical experience, with at least 3 years leadership role
• Proven ability to lead high-performing teams in a fast-paced, high-acuity environment
• Strong analytical, communication and decision- making skills.
• Clinical experience in acute care settings considered an asset.
• A satisfactory record of work performance and attendance is required for this position/
• Alternate combinations of education, leadership experience and certifications may be considered based on overall qualification and demonstrated competencies.