Manager of Operations

Steele Hotels; San Juan de Terranova; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

RRSP matching

Comprehensive benefits

Paid time off

Employee discounts

Career growth opportunities

Job summary

Steele Hotels is seeking an experienced Manager of Operations for JAG Hotel in downtown St. John’s. You will lead Front Office, Housekeeping, Maintenance, Wellness, Guest Services, and Food & Beverage when needed, ensuring service excellence.

You will collaborate with the leadership team on pricing, revenue strategies, and guest experience improvements while managing budgets and teams across departments in a fast-paced setting.

Qualifications

• Progressive management experience in hotel/hospitality.
• Experience leading multiple departments and large teams.
• Strong understanding of hotel operations and guest service.
• Proven leadership, coaching, and people development skills.
• Experience with budgeting, forecasting, and financial performance.

Responsibilities

• Lead day-to-day operations of Front Office, Housekeeping, Maintenance, Wellness, Guest Services, and F&B when required.
• Provide visible leadership and ensure hotel standards are met or exceeded.
• Coach and develop managers and employees; drive performance.
• Collaborate with HR on recruitment, performance management, and retention.
• Champion guest experience by monitoring feedback and driving service improvements.
• Support budgeting, forecasting, expense management, and financial performance.
• Collaborate with GM on pricing, inventory, revenue, and operational strategies.
• Ensure compliance with policies, health and safety requirements, and regulations.
• Oversee Occupational Health and Safety Committee.
• Work with Sales, Marketing, Finance, HR to achieve goals.
• Provide leadership during major events and high-occupancy periods.
• Identify opportunities to improve efficiency and guest experiences.

Skills

Team leadership

Hotel operations

Budgeting

Forecasting

Communication

Decision making

Education

Diploma or degree in Hotel Management or Business Administration

Job description

JAG Hotel is not simply a place to stay; it is a destination where music, design, dining, entertainment, wellness, and genuine Newfoundland hospitality come together.

Located in the heart of downtown St. John's, JAG is one of the city’s most distinctive hotels and has gained recognition beyond Newfoundland and Labrador, including being named by the New York Post as one of the 5 Best New Hotels in Canada.

JAG is part of Steele Hotels, a proudly family-owned Newfoundland and Labrador company with more than 50 years in the hospitality industry. As the company continues to grow, so does JAG, making this an exciting time to join our leadership team.

From JAG Java and Exile to Zimmy's, Mojo Lounge, Soundhouse and Revival Wellness Centre, there is always something happening at JAG.

The Opportunity

We are looking for an experienced and energetic Manager of Operations to lead the day-to-day operations of JAG Hotel.

Reporting to the General Manager, the Manager of Operations ensures the hotel runs smoothly, teams are supported and accountable, and guests receive the exceptional experience JAG is known for.

This is a hands‑on leadership role for someone who enjoys a fast‑paced environment, develops people, solves problems, and understands that great hospitality starts with a great team.

What You'll Do

• Lead the day-to-day operations of Front Office, Housekeeping, Maintenance, Wellness, Guest Services, and Food & Beverage when required.
• Provide visible leadership and ensure hotel standards are consistently met or exceeded.
• Lead, coach, develop, and hold managers and employees accountable for performance.
• Partner with Human Resources on recruitment, employee relations, performance management, training, and retention.
• Champion the guest experience by monitoring feedback, addressing concerns, and driving service improvements.
• Support budgeting, forecasting, expense management, and overall financial performance.
• Collaborate with the General Manager and leadership team on pricing, inventory, revenue, and operational strategies.
• Ensure compliance with company policies, health and safety requirements, and applicable regulations.
• Oversee and participate in the Occupational Health and Safety Committee.
• Work closely with Sales, Marketing, Finance, HR, and other teams to achieve hotel goals.
• Provide leadership during major events, high‑occupancy periods, and other operationally demanding situations.
• Identify opportunities to improve efficiency, service, employee experience, and overall hotel performance.

What We're Looking For

• Progressive management experience in the hotel or hospitality industry.
• Experience leading multiple departments and large teams.
• Strong understanding of hotel operations and guest service.
• Proven leadership, coaching, and people‑development skills.
• Experience with budgeting, forecasting, and financial performance.
• Strong communication, problem‑solving, and decision‑making skills.
• Ability to thrive in a fast‑paced environment and manage competing priorities.
• Experience with hotel openings, expansions, or major operational initiatives is an asset.
• Diploma or degree in Hotel Management, Business Administration, or a related field is an asset.
• Most importantly, a genuine passion for hospitality and creating exceptional guest experiences.

Why JAG?

If you're ready to lead a team, take on a dynamic operation, and help shape what's next for JAG, we'd love to hear from you.

Steele Hotels offers competitive compensation, RRSP matching, comprehensive benefits, paid time off, employee discounts, and opportunities for career growth.

READY TO JOIN THE JAG TEAM?

Steele Hotels is an equal opportunity employer committed to a work environment that supports, inspires, and respects all individuals. We welcome everyone to apply.