Manager of Hospitality and Guest Experience: Carey Theological College

Reformed Theological Seminary; Vancouver; On-site; CAD 70,000 - 85,000; Full time

Job summary

Carey Theological College is looking for a Manager of Hospitality and Guest Experience to oversee hotel operations and student residences while ensuring services align with a mission of Christian hospitality. This role supports students and guests alike, fostering community through shared spaces and service excellence.

Benefits

Paid vacation

Extended health and dental benefits

Flexible, hybrid work environment

Qualifications

• 5+ years of experience in hospitality, student housing, guest services, or campus operations.
• Experience supervising front-line staff and coordinating workflows.
• Commitment to the Lordship of Jesus Christ and alignment with the Classical Protestant Tradition.

Responsibilities

• Oversee operations of the Carey Centre hotel, ensuring alignment with the theological mission.
• Manage student residence logistics and guest services desk.
• Provide administrative and event support across departments.

Skills

Problem-solving

Multitasking

Continuous improvement mindset

Education

Diploma or bachelor's degree in hospitality, business, or related field

Tools

MEWS

Goki

Job description

Manager of Hospitality and Guest Experience: Carey Theological College

Job Description:

Join Us at Carey Theological College — A Place of Renewal, Rigor, and Conviction

Situated on the beautiful UBC campus in Vancouver, where Carey has served students and churches for over six decades, Carey Theological College is undergoing an ambitious transformation. This is not a traditional institutional posting—it’s a call to help rebuild something that matters. Carey is repositioning itself with the boldness of a startup, but the foundation of a historic, conservative evangelical tradition. We are re-establishing our identity around theological clarity, classical formation, and the unchanging truths of Scripture.

We are looking for those who are battle-tested—both spiritually and professionally. People who will not drift, who lead with conviction, and who are energized by the hard, often unseen work of rebuilding systems, culture, and mission. This is a role for builders, not maintainers. For those who want to leave behind institutional drift and help shape a place where truth is not only taught—but embodied.

Roles at Carey are not static. They are designed to grow and evolve as the College itself is renewed. If you’re ready to embrace complexity, bring order to chaos, and serve something larger than yourself, then we invite you to consider joining us.

Position Summary

The Manager of Hospitality and Guest Experience plays a pivotal role in shaping how Carey welcomes, serves, and supports its students, guests, and wider community. At the intersection of hotel operations, student housing, guest services, and campus coordination, this is a multi-functional role for a service-driven leader who brings both strategic thinking and operational follow-through.

As Carey reimagines its campus life through the lens of Christian hospitality, this role ensures day-to-day operations are not only efficient but deeply aligned with Carey’s theological vision. The Manager oversees the Carey Centre (hotel), guiding its transformation into a distinctive expression of ministry-centered hospitality. Simultaneously, the role supports the operations of both student residences—including our newly opened, purpose-built facility—and leads the guest services desk team in delivering a warm, coordinated, and deeply hospitable experience.

This role also contributes to community-building through food and shared spaces. The Manager supports the logistics of student meal plans, kitchen coordination, and shared dining between hotel guests and students—working closely with the Dean of Students and Facilities Supervisor to foster an environment of mutual respect and welcome.

This is a transitional, multi-hat role, designed for a season of growth and streamlining. As Carey evolves, this position may develop into a more senior hospitality or operations leadership portfolio.

Key Responsibilities

Hotel Operations & Guest Experience

• Oversee the day-to-day operations of the Carey Centre (hotel), including guest check-ins, room turnovers, rate updates, and service standards
• Align hotel operations with Carey’s broader theological mission and hospitality vision
• Improve visibility, occupancy, and revenue through enhanced service, efficient systems, and group bookings
• Manage guest escalations, contracts, events logistics, and reconciliation with the finance team
• Collaborate on guest experience enhancements and service innovations

Student Residence Oversight

• Manage room assignments, move-in/move-out processes, subletting, and communications
• Coordinate logistics including digital keycode access, storage, welcome kits, and inventories
• Track occupancy and ensure residential readiness throughout the academic year
• Collaborate with the Dean of Students and Facilities Supervisor on maintenance, support, and student experience
• Support kitchen use coordination and student meal plan logistics

Guest Services Desk Leadership

• Supervise, schedule, and support the part-time guest services team
• Ensure the front desk is responsive, hospitable, and aligned with Carey’s mission
• Oversee issue tracking, key control, bookings, mail and supply handling
• Improve service desk workflows and protocols for internal and external coordination

Campus Operations & Administrative Coordination

• Provide administrative and event support across departments
• Absorb select admin tasks from legacy roles and improve support systems
• Help coordinate community-wide events, communications, and dining logistics
• Maintain respectful use and service standards in student/hotel shared kitchens
• Establish KPIs for hospitality, desk operations, residence logistics, and satisfaction
• Use data and feedback to improve systems and service outcomes
• Collaborate with the Director of Operations and Finance to align metrics with strategy and budget
• Monitor expenditures and help manage budgets related to hospitality, residences, and guest services
• Foster a culture of continuous learning, hospitality, and excellence

Qualifications & Experience

Spiritual & Missional Alignment

• A personal commitment to the Lordship of Jesus Christ and a life shaped by biblical truth, spiritual maturity, and alignment with the Classical Protestant Tradition
• Demonstrated love for the Church and a calling to serve in a Christ-centered, discipleship-focused institution
• Resonance with Carey’s mission and desire to contribute to a culture of formation, faithfulness, and theological clarity

Professional Experience

• 5+ years of experience in hospitality, student housing, guest services, or campus operations
• Experience supervising front-line staff and coordinating cross-functional workflows
• Familiarity with systems like MEWS, Goki, or similar tools is an asset
• Strong problem-solving, multitasking, and continuous improvement mindset

Education & Training

• Diploma or bachelor’s degree in hospitality, business, or related field required
• Training in hotel/residence operations or facilities is an asset
• Ongoing professional development in service leadership encouraged

Compensation & How to Apply

This is a full-time position based at Carey Theological College on the UBC campus in Vancouver, BC. The salary range for this role is $70,000–$85,000 per year, commensurate with experience and qualifications.

Carey offers a generous benefits package, including:

• Paid vacation
• Extended health and dental benefits
• A flexible, hybrid work environment with regular on-campus collaboration expected

Applications will be reviewed on a rolling basis until the position is filled. Only shortlisted candidates will be contacted.

Position Qualifications:

Application Deadline

Job Type:

Full Time

Salary Range:

TBD

General Information

Church/Organization Name

Carey Theological College

Contact Name & Contact Info

[phone]

[e-mail]

Hospitality/Travel

Not Applicable

City, State

Description of Organization

Carey Theological College exists to equip the faithful few: those who will not drift, who lead with conviction, and who hold fast to the truth when the world lets go. As a conservative evangelical institution rooted in the classical Protestant and Baptist tradition, Carey offers fully online, graduate-level theological education that is biblically faithful, academically rigorous, and spiritually formative. Our goal is not merely to educate but to form Christians in wisdom and the virtues—leaders shaped by the transcendent realities of truth, goodness, and beauty.

Drawing on the classical and scholastic Christian traditions, Carey embraces a master-apprentice model of ministry preparation, engaging the great texts of the Christian and Western canon, and recovering theology as the queen of the sciences, with philosophy as her handmaiden.

Embodying the Reformation cry Post Tenebras Lux —“After darkness, light”—Carey bears witness to renewal through the rediscovery of God’s truth in both the light of Scripture and the light of nature. Out of theological drift and moral confusion, we are returning to the wisdom of the Christian tradition and the Lordship of Christ. Carey is a place where truth is not only taught—but embodied and defended.