Manager of Hospitality and Guest Experience

Carey Theological College; Vancouver; On-site; CAD 70,000 - 85,000; Full time

Job summary

Carey Theological College recherche un Manager de l'Hospitalité et de l'Expérience Client pour superviser les opérations de son hôtel et des résidences étudiantes. Ce rôle pivotal aligne l'hospitalité avec la mission théologique de l'établissement, en offrant un environnement accueillant pour les étudiants et les visiteurs. En collaboration avec divers départements, le manager est responsable de la logistique, de l'amélioration de l'expérience client, et du soutien aux initiatives communautaires.

Benefits

Vacances payées

Assurance santé et dentaire

Environnement de travail hybride

Qualifications

• Expérience de 5+ ans en gestion d’hospitalité ou services aux étudiants.
• Capacité à superviser une équipe et gérer l’hospitalité de manière stratégique.
• Engagement envers une institution centrée sur le Christ et la foi.

Responsibilities

• Superviser les opérations du Carey Centre (hôtel) et des résidences étudiantes.
• Gérer les assignations de chambres et le service à la clientèle.
• Améliorer l'expérience client et optimiser les processus d'hospitalité.

Skills

Gestion de l'hospitalité

Management d'équipe

Service à la clientèle

Education

Diplôme en hôtellerie, affaires ou domaine connexe

Tools

MEWS

Goki

Job description

Manager of Hospitality and Guest Experience

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Manager of Hospitality and Guest Experience

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Carey Theological College provided pay range

This range is provided by Carey Theological College. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $85,000.00/yr

Join Us at Carey Theological College — A Place of Renewal, Rigor, and Conviction

Situated on the beautiful UBC campus in Vancouver, where Carey has served students and churches for over six decades, Carey Theological College is undergoing an ambitious transformation. This is not a traditional institutional posting—it’s a call to help rebuild something that matters. Carey is repositioning itself with the boldness of a startup, but the foundation of a historic, conservative evangelical tradition. We are re-establishing our identity around theological clarity, classical formation, and the unchanging truths of Scripture.

We are looking for those who are battle-tested—both spiritually and professionally. People who will not drift, who lead with conviction, and who are energized by the hard, often unseen work of rebuilding systems, culture, and mission. This is a role for builders, not maintainers. For those who want to leave behind institutional drift and help shape a place where truth is not only taught—but embodied.

Roles at Carey are not static. They are designed to grow and evolve as the College itself is renewed. If you’re ready to embrace complexity, bring order to chaos, and serve something larger than yourself, then we invite you to consider joining us.

Position Summary

The Manager of Hospitality and Guest Experience plays a pivotal role in shaping how Carey welcomes, serves, and supports its students, guests, and wider community. At the intersection of hotel operations, student housing, guest services, and campus coordination, this is a multi-functional role for a service-driven leader who brings both strategic thinking and operational follow-through.

As Carey reimagines its campus life through the lens of Christian hospitality, this role ensures day-to-day operations are not only efficient but deeply aligned with Carey’s theological vision. The Manager oversees the Carey Centre (hotel), guiding its transformation into a distinctive expression of ministry-centered hospitality. Simultaneously, the role supports the operations of both student residences—including our newly opened, purpose-built facility—and leads the guest services desk team in delivering a warm, coordinated, and deeply hospitable experience.

This role also contributes to community-building through food and shared spaces. The Manager supports the logistics of student meal plans, kitchen coordination, and shared dining between hotel guests and students—working closely with the Dean of Students and Facilities Supervisor to foster an environment of mutual respect and welcome.

This is a transitional, multi-hat role, designed for a season of growth and streamlining. As Carey evolves, this position may develop into a more senior hospitality or operations leadership portfolio.

Key Responsibilities

Hotel Operations & Guest Experience

• Oversee the day-to-day operations of the Carey Centre (hotel), including guest check-ins, room turnovers, rate updates, and service standards
• Align hotel operations with Carey’s broader theological mission and hospitality vision
• Improve visibility, occupancy, and revenue through enhanced service, efficient systems, and group bookings
• Manage guest escalations, contracts, events logistics, and reconciliation with the finance team
• Collaborate on guest experience enhancements and service innovations

Student Residence Oversight

• Manage room assignments, move-in/move-out processes, subletting, and communications
• Coordinate logistics including digital keycode access, storage, welcome kits, and inventories
• Track occupancy and ensure residential readiness throughout the academic year
• Collaborate with the Dean of Students and Facilities Supervisor on maintenance, support, and student experience
• Support kitchen use coordination and student meal plan logistics

Guest Services Desk Leadership

• Supervise, schedule, and support the part-time guest services team
• Ensure the front desk is responsive, hospitable, and aligned with Carey’s mission
• Oversee issue tracking, key control, bookings, mail and supply handling
• Improve service desk workflows and protocols for internal and external coordination

Campus Operations & Administrative Coordination

• Provide administrative and event support across departments
• Absorb select admin tasks from legacy roles and improve support systems
• Help coordinate community-wide events, communications, and dining logistics
• Maintain respectful use and service standards in student/hotel shared kitchens
• Establish KPIs for hospitality, desk operations, residence logistics, and satisfaction
• Use data and feedback to improve systems and service outcomes
• Collaborate with the Director of Operations and Finance to align metrics with strategy and budget
• Monitor expenditures and help manage budgets related to hospitality, residences, and guest services
• Foster a culture of continuous learning, hospitality, and excellence

Qualifications & Experience

Spiritual & Missional Alignment

• A personal commitment to the Lordship of Jesus Christ and a life shaped by biblical truth, spiritual maturity, and alignment with the Classical Protestant Tradition
• Demonstrated love for the Church and a calling to serve in a Christ-centered, discipleship-focused institution
• Resonance with Carey’s mission and desire to contribute to a culture of formation, faithfulness, and theological clarity

Professional Experience

• 5+ years of experience in hospitality, student housing, guest services, or campus operations
• Experience supervising front-line staff and coordinating cross-functional workflows
• Familiarity with systems like MEWS, Goki, or similar tools is an asset
• Strong problem-solving, multitasking, and continuous improvement mindset

Education & Training

• Diploma or bachelor's degree in hospitality, business, or related field required
• Training in hotel/residence operations or facilities is an asset
• Ongoing professional development in service leadership encouraged

Compensation & How to Apply

This is a full-time position based at Carey Theological College on the UBC campus in Vancouver, BC. The salary range for this role is $70,000–$85,000 per year, commensurate with experience and qualifications.

Carey offers a generous benefits package, including:

• Paid vacation
• Extended health and dental benefits
• A flexible, hybrid work environment with regular on-campus collaboration expected

Applications will be reviewed on a rolling basis until the position is filled. Only shortlisted candidates will be contacted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Higher Education

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