Manager of Branch Experience (Existing Position)

Municipality of North Perth The; Listowel; On-site; CAD 65,000 - 82,000; Full time

Benefits offered by this job

OMERS pension plan

Professional development opportunities

Membership reimbursement

Job summary

The North Perth Public Library invites applications for the Manager of Branch Experience on a 12-month contract. You will lead staff, guide policy, and help ensure each interaction is positive, accessible, and responsive to community needs.

This on-site role is based at the Listowel Library with coverage at all three North Perth branches. A MLIS, library leadership experience, AODA knowledge, and First Aid certification are required or pursued.

Qualifications

• Post-secondary education in library science, MLIS from an ALA-accredited program.
• 3 years related, progressive work experience in libraries.
• 2 years supervisory experience preferred.

Responsibilities

• Lead assigned staff and advise on policy and strategic direction.
• Provide leadership to ensure accessible, welcoming library experiences.
• Collaborate to remove barriers and ensure positive customer service.

Skills

Customer service

Communication

AODA knowledge

First Aid

Education

MLIS (ALA-accredited)

Job description

Manager of Branch Experience (Existing Position)

Contract Manager Listowel, ON, CA

Salary Range: $47.47 To $59.36 Hourly

The North Perth Public Library is seeking a Manager of Branch Experience (12-month contract) to provide leadership to assigned staff, support strategic direction, and help ensure every interaction with the Library is positive, accessible, and responsive to the needs of our community. This is an opportunity to make a meaningful impact by connecting people, services, and resources while supporting a team committed to serving the community.

About the Role

Reporting to the Library CEO, t his role leads assigned staff, advises on policy and strategic direction, and focuses on removing barriers and providing excellent customer service to the community. This role champions customer service excellence to ensure accessible and welcoming library experiences.

This is an on-site operational leadership position.Work is primarily based out of the Listowel Library, with attendance at all 3 Library branches throughout North Perth. This is an ideal opportunity if you enjoy being connected to the work, the team, and the community.

Successful candidates will bring:

• Post-secondary education in library science, ALA accredited MLIS.
• 3 years related, progressive work experience within libraries.
• 2 years supervisory experience preferred.
• Excellent customer service and communication skills; ability to display good judgment when providing service with a variety of audiences.
• Strong knowledge of Accessibility for Ontarians with Disabilities Act (AODA) and related Library Act legislation.
• First Aid certification or willingness to obtain.

Salary is based upon a 35-hour work week and will align with experience and qualifications. North Perth offers work-life balance, OMERS pension plan, and professional development opportunities for approved training and membership reimbursement.

North Perth is an equal opportunity employer and is committed to providing a respectful workplace. Upon request, HR will provide accommodations to applicants as needed throughout the recruitment process.