Manager - Occupancy Strategy and Recruitment

University of Guelph; Guelph; On-site; CAD 90,000 - 120,000; Full time

Job summary

University of Guelph is seeking a Manager - Occupancy Strategy and Recruitment to lead residence admissions, occupancy planning, forecasting, and data analytics for Student Housing Services.

You will drive dashboards, KPI reporting, and strategic recommendations to senior leadership while overseeing admissions operations and budget management across the residence portfolio.

Qualifications

• Three year College graduation in Business Administation or related field.
• Minimum five years progressive leadership experience, or an equivalent combination of education and experience.
• Demonstrated expertise in forecasting, business intelligence, analytics, and data-driven decision making.
• Strong leadership, communication, and stakeholder management skills.
• Experience with StarRez or similar systems and advanced Excel/reporting tools.

Responsibilities

• Lead residence occupancy strategies and admissions operations.
• Develop forecasting models and analyze demand, yield rates, enrollment trends, and occupancy patterns.
• Provide dashboards, KPI reporting, and strategic recommendations to senior leadership.
• Oversee applications, assignments, waitlists, transfers, appeals, deposits, billing, and contract administration.
• Lead process improvement initiatives and ensure compliance with institutional policies.
• Manage budgets and support revenue forecasting.
• Develop and execute comprehensive marketing and communications strategies to promote Student Housing Services.

Skills

Forecasting

Leadership

BI & analytics

Stakeholder mgmt

Excel advanced

Education

College degree in Business Admin

Tools

StarRez

Excel

Job description

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Manager - Occupancy Strategy and Recruitment

Location: Guelph, ON, CA, N1G 2W1

Primary Category Page: Staff and Management

Division: Student Housing Services

Requisition ID: 3114

Department:Residence Admissions
This position is represented by the agreement between the Professional Staff Association and the University of Guelph

General Purpose

Student Housing Services is seeking an experienced and strategic leader to provide leadership for residence admissions, occupancy planning, forecasting, housing data analytics, operational processes, and customer service delivery.

The role is responsible for maximizing occupancy, driving data-informed decision making, and leading operational excellence across the residence portfolio.

Duties and Responsibilities

Lead residence occupancy strategies and admissions operations.

Develop forecasting models and analyze demand, yield rates, enrollment trends, and occupancy patterns.

Provide dashboards, KPI reporting, and strategic recommendations to senior leadership.

Oversee applications, assignments, waitlists, transfers, appeals, deposits, billing, and contract administration.

Lead process improvement initiatives and ensure compliance with institutional policies.

Manage budgets and support revenue forecasting.

Develop and execute comprehensive marketing and communications strategies to promote Student Housing Services.

Leadership and Team Development:

Lead, mentor, and develop a high-performing team.

Foster accountability, collaboration, innovation, and continuous improvement.

Build strong relationships with campus partners and support institutional planning initiatives.

Requirements

Three year College graduation in Business Administation or related field;

Minimum five years progressive leadership experience, or an equivalent combination of education and experience.

Demonstrated expertise in forecasting, business intelligence, analytics, and data-driven decision making.

Strong leadership, communication, and stakeholder management skills.

Experience with StarRez or similar systems and advanced Excel/reporting tools.

Employee Type: Regular
Position Number: 10013078

*Tentative evaluation; subject to committee review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 11/05/2026
Closing Date: 11/12/2026