Process Improvement Manager

University of Guelph; Guelph; On-site; CAD 90,000 - 120,000; Full time

Job summary

The University of Guelph seeks a Process Improvement Manager to lead strategic efficiency efforts across the Ontario Agricultural College. You will review admin processes spanning academic, HR, financial, and operations, map workflows, standardize practices, and drive automation with strong stakeholder collaboration.

Reporting to the Director of Business Operations, you will supervise analytics staff and ensure policy compliance, while advancing continuous improvement initiatives in a dynamic

Qualifications

• Undergraduate degree in business administration or related field.
• Project management designation or change management certificate preferred, with 3+ years related work experience.
• Previous leadership and supervisory responsibilities.
• Operational management and change management experience.
• Strong communication, analytical and problem-solving skills.
• Proficiency with SharePoint, Excel, Word, and financial reporting systems.

Responsibilities

• Oversee a comprehensive review of all administrative work performed within the Ontario Agricultural College.
• Document standard operating procedures and map workflows for processes in the academic, human resources, financial and operational functions.
• Analyze and evaluate workflows to recommend standardized and automated processes.
• Collaborate with key stakeholders to provide input and feedback into workflows.
• Provide change management leadership to support transition and adoption.
• Ensure compliance with University and College policies and procedures.
• Liaise with University and College offices as appropriate.
• Supervise staff who provide analytical and technical support.

Skills

Leadership

Change management

Analytical thinking

Communication

Problem solving

Team-building

Education

Undergraduate degree in business administration or related field

Project management designation or change management certificate

Tools

SharePoint

Excel

Word

Financial Reporting Systems

Job description

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Primary Category Page: Staff and Management

Division: OAC Guelph Campus

Requisition ID: 3025

Department:OAC Office of the Dean
This position is represented by the agreement between the Professional Staff Association and the University of Guelph

Temporary full-time from11/02/2026to11/01/2028

General Purpose

Reporting to the Director of Business Operations, the Process Improvement Manager plays a strategic leadership role focused on enhancing efficiency, consistency and quality of adminsitrative operations across the Ontario Agricultural College. This role is responsible for reviewing all academic, human resources, financial and operational processes to identify strategic opportunities for improvements through workflow mapping, standardization, best practice adoption, continuous improvement and automation.

Duties and Responsbilities

• Oversee a comprehensive review of all administrative work performed within the Ontario Agricultural College.
• Document standard operating procedures and map workflows for processes in the academic, human resources, financial and operational functions.
• Analyze and evaluate workflows to recommend standardized and automated processes.
• Collaborate with key stakeholders to provide input and feedback into workflows.
• Provide change management leadership to support transition and adoption.
• Ensure compliance with University and College policies and procedures.
• Liaise with University and College offices as appropriate.
• Supervise staff who provide analytical and technical support.

Requirements

• Undergraduate degree in business administration or a related field.
• A project management designation or change management certificate is preferred with at least three years related work experience or an equivalent combination of education and experience.
• Previous leadership experience and supervisory responsibilities.
• Experience in operational management and change management.
• Analytical ability and critical thinking.
• Excellent communication and interpersonal skills.
• Problem solving and ability to work independently.
• A strong working knowledge of University of Guelph policies and procedures, as they relate to a diverse teaching/research unit, would also be considered an asset.
• The ideal candidate possesses high-level skills spanning: organization, communication, strategic planning, team-building, service orientation, analysis, professional judgment, tact, diplomacy; and, the ability to work both pro-actively and re-actively under tight time-frames and competing priorities; very strong computer skills including Sharepoint, Excel, Word, and Financial Reporting Systems, as well as strong analytical, financial and management skills are essential to this position.

Employee Type: Temporary
Position Number: 10924484

*Tentative evaluation; subject to committee review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 10/29/2026
Closing Date: 11/05/2026