Manager - National Training and Development

Cosmeticphysicianpartners; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading consolidator in aesthetic medicine seeks a Manager of National Training and Development to enhance staff training across clinics. This role entails the creation of training programs, ensuring consistent implementation of best practices, and supporting a dynamic learning environment. Ideal candidates will have significant experience in similar multi-site operations and a strong educational background in relevant fields.

Benefits

Competitive salary with performance-based incentives

Comprehensive training and development opportunities

Access to discounted medical aesthetics treatments

Dynamic work environment with career advancement

Qualifications

• 5+ years in training and development, ideally in multi-site healthcare.
• Proven ability to design and deliver impactful training.
• Strong organizational skills and willingness to travel.

Responsibilities

• Lead training initiatives and develop best practice playbooks.
• Manage the training team and oversee vendor relations.
• Coordinate national training events and assess training needs.

Skills

Facilitation

Communication

Project Management

Vendor Management

Education

Bachelor's degree in Human Resources, Education, Business Administration

Tools

Learning Management Systems (LMS)

Video Conferencing Tools

Job description

Manager - National Training and Development

Cosmetic Physician Partners (CPP) is a leading consolidator of aesthetic medical practices, dedicated to empowering physician-led clinics with the resources and support they need to thrive. With a growing national footprint, CPP combines clinical excellence, operational best practices, and a patient-centric philosophy to elevate the standard of care across the aesthetic medicine industry.

We are seeking an experienced and dynamic Manager of National Training and Development to lead the creation, delivery, and continuous improvement of training programs across our expanding network of partner clinics. This individual will be instrumental in standardizing training for clinical and non-clinical staff, fostering knowledge sharing, and ensuring consistent implementation of best practices throughout the organization.

Key Responsibilities

• Facilitate Collaborative Learning:
  Lead regular roundtables for injectors, aestheticians, wellness staff, and front desk personnel to drive peer learning and surface best practices.
• Coordinate Training Initiatives:
  Organize in-person and virtual training sessions with subject matter experts, including hands-on clinic training and masterclasses.
• Develop Playbooks:
  Create and maintain best practice playbooks for key roles and workflows, ensuring consistency and operational excellence across clinics.
• Assess Training Needs:
  Conduct regular touchpoints with clinic managers to identify gaps, gather feedback, and tailor programs accordingly.
• Manage Training Team:
  Lead CPP trainers, including deployment planning, ongoing upskilling, and performance management.
• Oversee Training Vendors:
  Negotiate with and manage vendors and sponsors providing training resources, optimizing for quality and cost-effectiveness.
• Support National Events:
  Help plan and execute annual national training seminars for clinic managers and providers, in collaboration with cross-functional teams

Qualifications

• Education:
  Bachelor’s degree in Human Resources, Education, Business Administration, or a related field.
• Experience:
• 5+ years of experience in training and development, ideally in multi-site healthcare, aesthetic medicine, or customer-facing operations.
• Proven ability to design and deliver high-impact training programs for diverse staff levels.
• Experience managing teams and working cross-functionally across operations, clinical, and business teams.
• Skills:
• Strong understanding of adult learning principles and training methodologies.
• Excellent facilitation, communication, and interpersonal skills.
• Proficiency in learning platforms (e.g., LMS), video conferencing tools, and document creation.
• Highly organized with strong project and vendor management skills.
• Willingness and ability to travel to U.S. clinics ~1x/month.
• Competitive salary and performance-based incentives.
• Comprehensive training and development opportunities.
• Access to medical aesthetics treatments at discounted rates.
• Dynamic and supportive work environment with opportunities for career advancement.