Manager, Membership & Events

Canadian Country Music Association (CCMA); Toronto; Hybrid; CAD 70,000 - 95,000; Full time

Job summary

Canadian Country Music Association (CCMA) in Toronto, ON, is seeking a dynamic Manager, Membership & Events to strengthen our membership community and deliver outstanding events throughout the year.

Working in the Artist & Industry Relations team, you will educate, elevate and celebrate Canadian country music through member engagement, networking and live experiences, while growing value for members and partners in a hybrid work setting.

Qualifications

• 4+ years of relevant experience in event management, membership engagement, industry relations or related field.
• Proven ability to independently plan and execute events, manage budgets and on-site delivery.
• Excellent written and verbal communication skills across teams and stakeholders.
• Strong relationship-building, diplomacy and sound judgment.
• Excellent organizational skills and ability to manage competing priorities.

Responsibilities

• Lead membership recruitment, retention and engagement strategies and evolve member benefits and resources.
• Serve as primary contact for members, building relationships and addressing inquiries professionally.
• Oversee membership processes and systems, ensuring a seamless member experience.
• Lead CCMA Membership Committee with updates and recommendations.
• Plan and execute key CCMA events (Country Music Week, AGM, Membership Meetups) and align with CCMA 365 programming.
• Coordinate event budgets, timelines, venues, suppliers, contracts, logistics and on-site execution.
• Collaborate with Operations, Marketing and Partnerships on event logistics and activations.
• Represent CCMA professionally at industry events and stay informed about industry trends.

Skills

Relationship-building

Communication

Organizational skills

Problem-solving

Project management

Team collaboration

Bilingual (French & English)

CRM knowledge

Tools

CRM systems

Membership databases

Project management tools

Google Workspace

Microsoft Office

Job description

Canadian Country Music Association (CCMA)

Position: Full-Time, Permanent

Location: Toronto, ON | Hybrid

Reports to: Head of Artist & Industry Relations

Canadian Country Music Association (CCMA)

Position: Full-Time, Permanent

Location: Toronto, ON | Hybrid

Reports to: Head of Artist & Industry Relations

The Opportunity

The Canadian Country Music Association (CCMA) is seeking a dynamic, relationship-driven Manager, Membership & Events to strengthen our membership community, build meaningful industry connections and deliver exceptional events and experiences throughout the year.

Working within our Artist & Industry Relations team, this role helps bring the CCMA's mission to Educate, Elevate and Celebrate Canadian country music to life through member engagement, professional development, networking and live events.

We're looking for a natural relationship builder, exceptional communicator and experienced event professional who can think strategically, manage multiple priorities and turn great ideas into well-executed experiences.

What You'll Do

Membership Engagement & Growth

• Lead membership recruitment, retention and engagement strategies, continually strengthening the CCMA's membership value proposition.
• Serve as a primary point of contact for members, building strong relationships and navigating inquiries and concerns with professionalism, diplomacy and sound judgment.
• Develop and evolve member benefits, resources, educational programming and networking opportunities.
• Identify opportunities to grow and diversify membership across the Canadian country music industry.
• Build relationships with other associations and industry organizations to create collaborative programming, partnerships and member benefits.
• Work with Marketing on membership campaigns, communications and engagement initiatives.
• Monitor membership trends, data and feedback to identify opportunities for growth and improvement.
• Oversee membership processes and systems, working with administrative support to ensure a seamless member experience.
• Lead the CCMA Membership Committee with insights, updates and recommendations.

Events, Programming & Experiences

• Lead the planning and execution of key annual CCMA events, including Country Music Week, the Annual General Meeting (AGM) and Membership Meetups , alongside CCMA 365 programming and special initiatives aligned with organizational priorities.
• Serve as the CCMA's internal event lead for Country Music Week , working closely with the external Event Producer to coordinate internal teams, timelines, deliverables and event execution.
• Develop and deliver engaging events, networking opportunities and educational experiences that support the CCMA's Educate, Elevate and Celebrate pillars.
• Manage event budgets, timelines, venues, suppliers, contracts, logistics, hospitality and on-site execution.
• Coordinate artist and talent requirements with the Artist & Industry Relations team, including scheduling, advancing, technical needs and hospitality.
• Collaborate with Operations on event logistics and resources, Marketing on promotion and communications, and Partnerships on sponsor activations and deliverables.
• Act as a central point of communication for assigned events, ensuring teams and stakeholders receive clear, concise and timely information.
• Anticipate challenges, recommend solutions and keep projects moving forward, on time and within budget.
• Evaluate event performance, budgets and participant feedback to inform future programming.
• Support additional projects, events and responsibilities as assigned, adapting to evolving organizational priorities.

Industry Relationships & Collaboration

• Build and maintain strong relationships with members, artists, managers, labels, industry associations and community partners.
• Identify opportunities for strategic collaborations that expand the CCMA's reach and strengthen membership value.
• Represent the CCMA professionally at industry events, meetings and functions.
• Stay informed about industry trends and evolving member needs, bringing forward new ideas and opportunities.

What You Bring

• 4+ years of relevant experience in event management, membership engagement, industry relations or a related field.
• Proven ability to independently plan and execute events, managing budgets, suppliers, timelines and on-site delivery.
• Exceptional written and verbal communication skills , with the ability to articulate information clearly, concisely and effectively across teams and stakeholders.
• Strong relationship-building skills, emotional intelligence and diplomacy, including confidence navigating challenging conversations.
• Excellent organizational skills, attention to detail and the ability to manage competing priorities and deadlines.
• Proactive problem-solving skills, sound judgment and a strong sense of ownership and accountability.
• Ability to collaborate across departments, keep stakeholders aligned and communicate priorities and expectations effectively.
• Adaptability, initiative and comfort working in a fast-paced environment where priorities evolve.
• Experience with CRM systems, membership databases, project management tools and Google Workspace or Microsoft Office.
• Knowledge of the Canadian music industry and experience with membership-based organizations are strong assets.
• Bilingualism in French and English is an asset.

Who You Are

You're a natural connector who enjoys building relationships, bringing people together and creating meaningful experiences.

You're a clear, confident communicator who can distill complex information, share the right details with the right people and keep multiple teams aligned without unnecessary back-and-forth.

You're equally strong at execution organized, resourceful and proactive, with the ability to take an initiative from concept to completion while navigating shifting priorities.

You bring warmth, professionalism and sound judgment to every interaction and thrive as part of a small, collaborative team.

About the CCMA

Established in 1976, the Canadian Country Music Association is a national, membership-based, not-for-profit organization dedicated to educating, elevating and celebrating Canadian country music.

Through year-round programming, industry development and live events, culminating in Country Music Week and the CCMA Awards, we champion Canadian talent and the broader country music community.

Our Toronto-based team offers a collaborative, inclusive and creative environment with a hybrid work schedule. Some travel, evening and weekend work is required, particularly during major events.

A Note About the Role

The CCMA is a dynamic organization, and our programming and priorities continue to evolve. This description outlines the primary responsibilities of the position but is not exhaustive. The successful candidate will bring flexibility, initiative and a collaborative mindset, embracing new opportunities and additional responsibilities as organizational needs evolve.

Diversity, Equity & Inclusion

Diversity, equity, and inclusion are integral to who we are and how we work. The CCMA is committed to creating an inclusive workplace where different perspectives are valued and everyone feels empowered to contribute.

We encourage applications from all qualified candidates, including women, men, non-binary individuals, persons with disabilities, Black, Indigenous, and People of Colour (BIPOC), and members of the 2SLGBTQIA+ community.

If you require accommodation during the application or interview process, please let us know — we’ll be happy to assist.

We thank all applicants for their interest. Only those selected for an interview will be contacted.