Manager, Marketing Operations

Canadian Blood Services; Ottawa; On-site; CAD 100,000 - 117,000; Full time

Benefits offered by this job

Payment in lieu of vacation

Payment in lieu of benefits

Employee discounts

Wellness program

Professional resources

Job summary

Canadian Blood Services is seeking a Temporary Full-Time Manager, Marketing Operations to join the Integrated Marketing team. The role focuses on owning and optimizing the end-to-end marketing workflow in Monday.com, driving governance and cross-functional collaboration.

You will lead go-live activities, train users, and partner with stakeholders to move projects through established gates, while monitoring timelines and risks to ensure steady progress and ROI.

Qualifications

• University degree in business, marketing or communications required.
• 5+ years of marketing operations experience.
• Minimum 3 years in a marketing operations team leadership role.
• Strong experience managing projects and workflows across multiple teams and priorities.
• Hands-on experience with Monday.com or similar work management platforms.

Responsibilities

• Own day-to-day administration of the end-to-end marketing workflow in Monday.com.
• Support go-live activities for Monday.com implementation including user training.
• Coordinate intake and movement of work through established workflows and gates.
• Partner with stakeholders across teams to move projects and ensure deliverables.
• Monitor timelines, capacity and risks; resolve operational issues promptly.
• Coach users on workflow processes and platform functionality.
• Drive governance, reporting and continuous improvement with the platform owner.
• Manage relationships with vendors and coordinate with Finance and Procurement.
• Support learning and development programs and track participation.
• Explore AI applications to improve marketing effectiveness and efficiency.

Skills

Marketing operations

Project management

Stakeholder management

Team leadership

Education

University degree in business, marketing or communications

Tools

Monday.com

Asana

Adobe Workfront

Jira

Job description

Select how often (in days) to receive an alert:

This role requires a minimum of 40% on-site presence. Additional on-site work may be required based on business needs. On-site expectations are subject to change and may be adjusted on a temporary or permanent basis. The successful candidate will work at our Ottawa (1800 Alta Vista Drive) or Toronto (67 College Street) site office.

Job posting ID: 9370

Employment status: Temporary full-time

Position's anticipated end date: 2027-11-12

Salary/Rate of pay: $99,600 - $117,200

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Temporary Full-Time Manager, Marketing Operations to join our dynamic Integrated Marketing team in our Donor Engagement and Corporate Reputation division.

The Integrated Marketing team is responsible for developing and executing comprehensive, integrated marketing strategies aimed at building Canadian Blood Services’ brand, expanding our donor base, and enhancing donor loyalty.

In this role, you will help bring together people, processes and technology to maximize marketing ROI, with a particular focus on our marketing workflow in Monday.com. You will join at an important stage as we move into training and cut-over, taking ownership of the day-to-day workflow while helping shape what comes next. With an experienced implementation partner and internal team supporting the launch, you will be well positioned to build on the work already underway and help the workflow evolve over time.

• Owning the day-to-day administration and operation of the end-to-end marketing workflow in Monday.com, you will oversee activities from intake through project closeout.
• Supporting go-live activities for Monday.com implementation, you will help with user training, cut-over, post-launch stabilization and the transition to ongoing operations.
• Coordinating the intake and movement of work through established workflows and gates, you will help facilitate a weekly forum to review priorities, progress and operational issues.
• Partnering with stakeholders across Integrated Marketing and other teams, you will help move projects through the workflow, clarify requirements and maintain accountability for deliverables.
• Monitoring timelines, dependencies, capacity and project status, you will identify risks early and support timely resolution of operational issues.
• Coaching users on workflow processes and platform functionality, you will provide hands‑on support, resolve issues and help drive user adoption.
• Driving workflow governance, reporting and continuous improvement, you will gather user feedback, prioritize enhancements and maintain a backlog of future improvements in collaboration with the platform owner and implementation partner.
• Managing relationships with marketing technology and agency vendors, you will support service-level tracking, renewals, issue escalation and coordination with Finance and Procurement.
• Facilitating the department’s learning and development program, you will coordinate training opportunities, support skills development initiatives and track participation.
• Championing the effective use of marketing technology, you will help improve adoption of existing tools through training, guidance and usage insights.
• Exploring practical AI applications, you will identify, pilot and help scale opportunities that improve marketing effectiveness and operational efficiency.

Desired education and skills

• University degree in business, marketing or communications, or equivalent work experience required.
• Project management experience or certification.
• Marketing-related certificates will be considered an asset.
• 5+ years of marketing operations experience.
• Minimum of 3 years in a marketing operations team leadership role.
• Strong experience managing projects and workflows across multiple teams and competing priorities.
• Hands‑on experience with Monday.com or a comparable work management platform, such as Asana, Adobe Workfront or Jira.
• Experience supporting marketing, creative, communications or business operations teams.
• Clear communication and stakeholder management skills, including the ability to train, coach and provide hands‑on support to users.
• Ability to manage deadlines, dependencies and changing priorities in a dynamic work environment.
• Experience with process governance, change management, vendor or contract management, marketing technology or practical AI applications is an asset.
• An equivalent combination of education, training and experience may be considered.

What we offer you

• Payment in lieu of vacation.
• Payment in lieu of benefits.
• Employee discounts, wellness program, professional resources.

What you can expect

• You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.
• Depending on where you are located, you may be expected to travel once per year, and as required.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.