Manager, Maintenance Response

Greater Toronto Airports Authority; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Manager of Maintenance Response to lead a team in ensuring the operational excellence of specialty systems at a major airport. This role involves managing a team to respond to maintenance calls, setting performance standards, and fostering a customer-centric approach. The ideal candidate will have a strong background in people management and technical problem-solving, with the opportunity to thrive in a collaborative and fast-paced environment. Join a forward-thinking organization dedicated to transforming the airport experience for travelers and employees alike.

Benefits

Comprehensive healthcare coverage

Retirement plans with company match

Collaborative work environment

Continuous learning opportunities

Reward and recognition program

Qualifications

• 5+ years of experience in a customer-centric environment.
• 4+ years in people management in a multi-disciplinary setting.

Responsibilities

• Lead maintenance team for system outages and preventative maintenance.
• Set performance expectations and ensure compliance with health and safety policies.

Skills

Customer Service

People Management

Conflict Resolution

Technical Problem Solving

Health and Safety Compliance

Education

Post-secondary degree or diploma

5 years of equivalent work experience

Job description

Join to apply for the Manager, Maintenance Response role at Greater Toronto Airports Authority

Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you?

• An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community
• Comprehensive and highly competitive healthcare and benefit coverage including retirement plans with company match
• A collaborative work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program

What can you expect from this position?

Reporting to the Associate Director, Terminal Infrastructure, the Manager, Maintenance Response leads the management of all specialty systems (Passenger Boarding Bridges & Baggage Handling Systems) to ensure system availability and efficient operation by responding promptly to maintenance calls and repairs, meeting customer expectations. You will be responsible for establishing and maintaining service level standards for the GTAA, ensuring operational excellence through collaborative decision-making and conflict resolution skills in a fast-paced environment.

As Manager, Maintenance Response, you will:

• Lead the maintenance team for response to system outages and preventative maintenance within the terminals, aligned with the system work plan
• Plan, recruit, coach, and mentor team members to support and embody the company’s values
• Set performance expectations and standards of excellence, audit work performance, and ensure compliance with health and safety policies
• Work with Human Resources to lead labor relations issues fairly and consistently, and participate in grievances and arbitration processes
• Resolve technical issues related to terminal system outages
• Review financial and operational data to support team activities and response strategies
• Identify opportunities for work program improvements and implement changes to meet performance targets
• Support design and construction projects aimed at expanding or restoring terminal systems
• Contribute practical insights and facilitate the delivery of the Terminal System’s Maintenance Program
• Lead with a customer-centric approach, aligning with the organization’s mission, vision, values, and beliefs
• Define clear expectations and success criteria to foster a positive, safe, and balanced work environment, compliant with all relevant legislation and regulations

This is the role for you if you have:

• A post-secondary degree or diploma, or a minimum of 5 years of equivalent work experience and education
• At least 4 years of experience working in a customer-centric environment
• At least 4 years of experience in people management in a multi-disciplinary setting
• At least 4 years of experience working with mechanically and electrically controlled equipment in a maintenance environment
• Experience in a unionized environment is an asset
• The ability to obtain an Airport Vehicle Operating Permit (AVOP) within 60 days of employment
• Ability to obtain and retain Transportation Security Clearance

The GTAA is committed to employment equity and maintaining a diverse, equitable, and inclusive workplace where everyone can thrive.