Manager, M365 and End-User Software

Industrial Alliance Insurance and Financial Services Inc; Magog; Hybrid; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Employee share purchase plan

Vacation, wellness and personal dev.]

Employee and family assistance program

Discounts on iA products

Hybrid work environment

Job summary

iA Financial Group in Canada is seeking a Manager, M365 and End-User Software to lead a team of about 15 in delivering Microsoft 365 solutions and related tools, including Copilot, SharePoint, Word, Excel and PowerPoint, to enhance productivity across the organization.

Reporting to the Director, Digital Services, you will drive adoption, talent development, roadmaps, and ensure security, stability and value, while integrating AI and maintaining strong partner relationships with Microsoft and

Qualifications

• More than 10 years of IT, solution delivery and leadership experience.
• At least 5 years in a management role.
• Bachelor’s degree in computer science or equivalent.
• Advanced proficiency in French and English for collaboration across Canada.

Responsibilities

• Lead a 15-person team, fostering autonomy, accountability and learning.
• Drive organization-wide adoption of M365 tools and Copilot with training and support.
• Oversee talent development, performance management and succession planning.
• Deliver and transition new solutions to operations with security and stability.
• Execute roadmaps with Project Managers and Scrum Masters, managing capacity and risks.
• Improve quality, speed and value through continuous practices optimization.
• Build strong relationships with Microsoft and software vendors.
• Partner with Product Managers to align business priorities with technology strategies.
• Support governance, portfolio planning and AI integration in delivery.
• Anticipate trends and turn ideas into tangible results.

Skills

M365

Copilot

SharePoint

Word

Excel

PowerPoint

Leadership

Team management

Strategic planning

Stakeholder management

Education

Bachelor's degree in computer science or related field

Tools

Microsoft 365 Suite

Copilot

Job description

• Other Possible Location(s): Montreal, Quebec

Are you passionate about digital transformation and eager to contribute to the purpose of an organization committed to helping its clients feel confident and secure about their future?

As a Manager, M365 and End-User Software, you will play a key role in advancing the solutions that support the growth, digital experience and transformation of iA Financial Group and its subsidiaries.

Reporting to the Director, Digital Services, you will be responsible for a team of approximately 15 employees who manage Microsoft M365 solutions, including Teams, Copilot, SharePoint, Word, Excel and PowerPoint, as well as other software designed to enhance productivity across the organization.

This position is an excellent opportunity to showcase your leadership, technological expertise and ability to turn ideas into tangible results within a caring and trusted organization. Here, people, their development and the practical use of technology are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you will accomplish with us

As a Manager, M365 and End-User Software, you will be at the heart of our mission. Here are your main responsibilities:

• Mobilize and develop a high-performing team by fostering autonomy, accountability, collaboration and continuous learning.
• Lead the organization-wide adoption of M365 tools and Copilot by providing training and support to users to promote effective use and maximize their value.
• Oversee talent development, performance management and succession planning for the team.
• Be accountable for the delivery and transition to operations of new solutions, as well as the performance of the assets and software under management, including their evolution, stability, security, sustainability and adoption.
• Take ownership of the execution of the roadmaps under your responsibility, with the support of the department’s Project Managers and Scrum Masters, ensuring effective management of capacity, risks, costs and dependencies.
• Lead the continuous optimization of team practices to significantly improve quality, predictability, speed of execution, value creation and support for the solutions under management.
• Support the Director, Digital Services, in developing and maintaining strong business relationships with Microsoft and software vendors associated with the solutions under management.
• In collaboration with the department’s Product Managers, act as a strategic partner to the business areas you support across the organization and ensure alignment between business priorities, technology strategies and enterprise architecture.
• Contribute to strategic planning, portfolio management and governance forums by supporting decision-making through relevant indicators.
• Integrate artificial intelligence into the team’s delivery and operational activities.
• Anticipate trends, challenge the status quo and turn promising ideas into tangible results.

What could accelerate your success in this role

We are looking for someone who:

• Is recognized for their strategic leadership and ability to build, engage and develop high-performing teams.
• Stands out for their ability to influence without formal authority and build strong partnerships with other business areas, technology leaders and executive stakeholders.
• Demonstrates a strong ability to translate multiple priorities into clear visions and direction, balance risks, costs and delivery capacity, and generate tangible, measurable results.
• Is recognized for their modern vision of delivering solutions that enhance digital productivity, as well as their strong interest in artificial intelligence, automation and innovative approaches.
• Has more than 10 years of experience combining information technology, solution delivery and leadership, including at least 5 years in a management role.
• Holds a bachelor’s degree in computer science or another relevant field of study at an equivalent or higher level.
• Has an advanced level of proficiency in French.
• Has an advanced level of proficiency in English, as the person in this role will be required to collaborate daily, both verbally and in writing, with English-speaking partners, teams and stakeholders located across Canada and internationally.

Why you’ll love working with us

• A work environment where learning and personal development come together with a shared pursuit of excellence.
• Artificial intelligence is in everyone’s hands, helping you increase your personal effectiveness while supporting the organization’s growth.
• A healthy, safe, equitable and inclusive environment where everyone has the opportunity to reach their full potential and grow.
• The opportunity to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces.
• Employee share purchase plan
• Vacation, wellness and personal development days
• Employee and family assistance program
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products
• And much more!

Hesitant to apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, take the leap and apply. Your place may be with us, and we want to get to know you!

Get ahead of your career, where your talent belongs

See why so many people choose iA!

Company Overview

iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us . Someone from our team will be happy to assist you.