Manager, Loyalty Partnerships

RBC; Toronto; On-site; CAD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their Loyalty Partnerships team. This role focuses on fostering strategic partnerships that enhance client value across various business lines. You'll engage with stakeholders, manage partnerships, and develop insightful materials to drive collaboration and growth. If you are passionate about relationship management and thrive in a fast-paced environment, this opportunity is perfect for you. Join a forward-thinking team dedicated to making a lasting impact in the financial services sector.

Benefits

Dynamic work environment

Collaborative team culture

Opportunities for professional growth

Qualifications

• 3-5 years of experience in partnerships and relationship management.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support relationship management and program planning for strategic partners.
• Build strong relationships with key partner contacts.

Skills

Coaching Others

Communication

Customer Acquisition Strategy

Customer Relationship Management (CRM) Strategies

Negotiation

Sales Forecasting

Job description

Job Summary

Job Description

What is the opportunity?

RBC’s Loyalty Partnerships team is responsible for identifying, securing, and fostering deep relationships with partners that are mutually beneficial to the enterprise, our clients, and our partners. These high-value, strategic partnerships accelerate client value and engagement across the RBC products and lines of business including RBC’s internationally recognized award-winning loyalty program, Avion Rewards.

In this role, you will be responsible for supporting strategic loyalty partnerships for RBC and developing mutually beneficial value to our collective clients and customers. This is a highly collaborative role working alongside applicable LOBs (i.e. Cards, Loyalty, Personal and Commercial business lines). You will be responsible for actively communicating and engaging your stakeholders to ensure alignment, engagement, and awareness of opportunities for partnership integration and growth. You will also support the team to develop a best-in-class partner experience and solidify the team and RBC’s reputation as a market leader.

What will you do?

• Reporting to the Director, Loyalty Partnerships, you will support the Loyalty Partnerships team with relationship management, program management, planning, and execution for a core subset of strategic partners

• Establish strong relationships and cadences withkey partner contacts and internalproduct leads to deepen partnership

• Supportmonthly and quarterly business reviews with partnersto drive engagement, identify new opportunities for integration, and foster best-in-class partnerships

• Support work to design relevant and insightful partner materials including sector reports, post campaign analysis and strategic roadmaps

• Proactively stay informed on key partner sectors by referencing news sources, RBC data, IBIS market research, and annual reports

• Build strong and relevant partner journeys and execution plans to help achieve both partner objectives and broader Avion Rewards vision and KPIs

• Establish ongoing touchpoints with key stakeholders and functional partners to ensure continuing alignment of partnership activities and key business strategies

• Embody industry best practices and behaviors to ensure RBC is seen as the best-in-class organization to partner and work with, internally and externally

What do you need to succeed?

Must-have:

• 3-5 years of experience in partnerships, client service or relationship management

• 3-5 years of experience in growing and building partnerships and achieving mutually beneficial objectives and goals

• Experience as a client services leaderas part of a high performing team

• Experience leading partner conversations and building relationships with key day to day contacts

• Demonstrated ability to manage multiple priorities & meet deadlines in a fast-paced environment

• Teamwork & cooperation – building partnerships withinternal and externalstakeholders, adaptability, relationship building

• A sense of pride in maintaining consistent high levels of performance and attention to detail

• Self-starter approach with a strong bias for action, sense of curiosity and ability to build trust and alignment

Nice to have:

• Strong communication, storytelling and presentation skills

• Experience in Loyalty and rewards programs

• Project management experience including cross functional navigation

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

Job Skills

Coaching Others, Communication, Customer Acquisition Strategy, Customer Relationship Management (CRM) Strategies, Customer Value Management, Long Term Planning, Negotiation, Perseverance and Follow-Through, Sales Channels, Sales Forecasting

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-07

Application Deadline:

2025-05-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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