Manager, Loss Prevention

Holt, Renfrew & Co.; Toronto; On-site; CAD 86,000 - 105,000; Full time

Benefits offered by this job

competitive compensation

employee discount

pension

health benefits

tuition assistance

continuous learning

development opportunities

Job summary

Holt Renfrew is seeking a Manager, Loss Prevention to lead a team across GTA locations, reducing shrinkage and safeguarding assets. You will implement national audit programs, partner with store leadership, and drive operational excellence through data-driven analytics and policy adherence.

The role requires 5–7 years post-university experience with 3+ years in management, knowledge of loss prevention tech, and strong communication skills. Ontario-based, travel to GTA stores may be required.

Qualifications

• Post-secondary degree in a related field or equivalent experience with 5–7 years post-university work experience.
• 3+ years of management experience and strong leadership capabilities.
• Knowledge of loss prevention practices and investigative interviewing is an asset.

Responsibilities

• Develop and foster communication with Store Leadership to drive EBITDA and profit through shrinkage reduction.
• Deliver Loss Prevention programs in collaboration with senior leadership.
• Provide analytics to support target setting, payroll management and audits.
• Lead and develop Loss Prevention team, manage budgets and vendor relations.

Skills

Leadership

Communication

Interpersonal skills

Adaptability

Customer service orientation

Education

Post-secondary degree in related field

Tools

Microsoft Office Suite

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

• competitive total compensation
• a generous employee discount
• pension
• health & dental benefits
• tuition assistance
• continuous learning and development

Manager, Loss Prevention

The Manager, Loss Prevention works with Store Senior Leadership to reduce the impact of shrinkage and Fraud on the store net profit. The Manager is responsible for establishing and maintaining the overall strategy and tactical planning for the protection and safeguarding of company assets. Oversees the application, integration and ongoing development of the National Store Audit program. The role provides Loss Prevention expertise to mitigate internal and external loss supporting the attainment of financial objectives. The Manager supports the store leadership team in achieving compliance to policies and procedures and continuous improvement to achieve operational excellence. Manages and develops Loss Prevention team members including Loss Prevention Supervisor, Investigators, Audit Control Coordinator and associates. The location of this role will be within one of our GTA locations.

Specific responsibilities include (but are not limited to) the following:

• Develop and foster an open line of communication with the Store Leadership team to support achieving EBITDA, through increased profits, decreasing shrink, improving safety performance and other related risks to the bottom line
• In conjunction with the DVP, Loss Prevention ensures delivery of Loss Prevention programs
• Deliver results as they relate to Key Performance Indicators in partnership with DVP, Loss Prevention
• Works with the Human Resources department and store leadership team to educate the retail staff on Standard Operating Procedures
• Manage the Loss Prevention and Audit & Control team and ensure execution of work
• Provide management reports summarizing and analyzing identified losses, progressing to resolution in a timely, efficient, manner.
• Lead the delivery of analytics to support effective target-setting, payroll management and operational audits to achieve yearly goals and budgets
• Recommend and support the implementation of proactive solutions to address deficiencies that affect operational excellence
• Act as the expert on all store systems related to asset movement that can cause profit loss. Examples include; POS systems, inventory management, cash management, and operational policies.
• Act as the expert on all physical security programs and processes. Examples include; Burglar Alarm systems, CCTV, Access Control and MPS.
• Prioritize project/event/initiative implementations including critical paths, monitoring of progress, development of launch materials, communication and results tracking
• Takes the opportunity to champion specific projects that create opportunity for EBITA improvement and continuous improvement
• Manage expenses within approved budget and achieve all expense management targets
• Complies and ensures compliance with all Health & Safety policies and requirements and acts as the representative of the National Health & Safety Manager in respective location
• Ensure Crisis Management training and incident response is followed in accordance with company policy
• Lead, motivate, and retain a team of high performing employees that is capable of delivering results
• Provide ongoing training, coaching and development for all direct reports
• Build and maintain relationships with external resources, including local police and Security/LP associations to assist in staying current on trends as they relate to Shrink and Life Safety.

The ideal candidate:

• Post-secondary degree in a related field or equivalent work experience 5-7 years of post-university work experience, including 3+ years of management experience Wicklander Zulawksi or other credited interview techniques is an asset.
• Knowledge of legislative requirements including: Criminal Code of Canada, Citizens Powers of Arrest, Collective Agreements, Trespass to Property Act and Occupational Health & Safety Act
• Knowledge and understanding of Loss Prevention technologies and hardware
• Demonstrated leadership and influencing skills with the ability to get things done
• Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required
• Confident and effective communication (written & verbal) and interpersonal skills
• Is adaptable and comfortable with ambiguity and change
• Highly service orientated and exceptional organization and follow skills
• Passionate about fashion and luxury retailing
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

The measures of success:

Contribution to financial objectives

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace.

Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.

If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :

Hiring Range / Échelle salariale à l’embauche : $85,666.66 - $105,000.00 / 85.666,66$ - 105.000,00$ (per year / par an) Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount.

• comprehensive benefits package
• enticing perks
• pension matching
• incentives
• our coveted employee discount

We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart. Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage. Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet. Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.