Manager, KYC and Client Onboarding (English/Spanish), IB GCM - Toronto

Scotiabank; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Scotiabank is seeking a Manager, KYC and Client Onboarding (English/Spanish) in Toronto. You will lead KYC workstreams across regional onboarding, ensuring regulatory compliance and coordinating diverse teams to deliver a smooth client onboarding experience.

In this hybrid role, you will partner with AML, Compliance, Risk, Legal and country teams to manage escalations and ensure data integrity, accuracy of client information, and adherence to global onboarding standards across Latin America and

Qualifications

• Experience in KYC, AML, client due diligence, compliance operations, onboarding or client lifecycle management within financial services.
• Strong knowledge of AML/ATF, sanctions, beneficial ownership, FATCA/CRS and corporate client onboarding requirements.
• Experience coordinating KYC reviews for complex corporate or institutional clients across multiple jurisdictions.
• Strong stakeholder management and ability to work with Risk, Compliance, Legal, Business and Operations.
• Bilingual English/Spanish preferred; Portuguese is an asset.

Responsibilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Supports the implementation and adoption of regional onboarding standards, ensuring consistency across countries while addressing local regulatory requirements.
• Owns the KYC workstream within the onboarding model, ensuring client information, beneficial ownership, tax status, screening, risk indicators and compliance requirements are reviewed under standardized criteria.
• Coordinates KYC, Risk and Compliance assessments in parallel with documentation and product legal workstreams, reducing sequential hand-offs and improving onboarding transparency.
• Operates within regional onboarding platforms and repositories to support process traceability, data integrity and onboarding transparency.
• Ensures client data, existing documentation and prior onboarding records are identified, validated and reused where appropriate across products and jurisdictions.
• Partners with AML, Compliance, Risk, Business, Legal and country teams to manage escalations, approval requirements and exception handling for complex clients, supporting onboarding activities across products and countries.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive working environment.

Skills

KYC

AML

Client due diligence

Onboarding

Client lifecycle management

Stakeholder management

Bilingual EN/ES

Job description

Title: Manager, KYC and Client Onboarding (English/Spanish), IB GCM - Toronto

Requisition ID: 277228 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s International Banking division is a diverse and dynamic network that provides financial advice and solutions to more than 12 million retail, corporate, and commercial clients. With a presence in over 15 countries—including Mexico, Chile, Peru, Colombia, Brazil, Uruguay, and key markets across Central America and the Caribbean—our footprint offers unparalleled connectivity within the North American corridor. These regions feature favorable demographics and present significant opportunities to expand banking penetration and deliver innovative solutions.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Manager, KYC and Client Onboarding contributes to the overall success of the Client Experience and Regional Onboarding in Latin America & Caribbean by ensuring specific individual goals, plans, initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures that all activities conducted are in compliance with governing regulations, internal policies and procedures under a standardized regional framework.

What You'll Do

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Supports the implementation and adoption of regional onboarding standards, ensuring consistency across countries while addressing local regulatory requirements.
• Owns the KYC workstream within the onboarding model, ensuring client information, beneficial ownership, tax status, screening, risk indicators and compliance requirements are reviewed under standardized criteria.
• Coordinates KYC, Risk and Compliance assessments in parallel with documentation and product legal workstreams, reducing sequential hand-offs and improving onboarding transparency.
• Operates within regional onboarding platforms and repositories to support process traceability, data integrity and onboarding transparency.
• Ensures client data, existing documentation and prior onboarding records are identified, validated and reused where appropriate across products and jurisdictions.
• Partners with AML, Compliance, Risk, Business, Legal and country teams to manage escalations, approval requirements and exception handling for complex clients, supporting onboarding activities across products and countries.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive working environment.

What You'll Bring

• Experience in KYC, AML, client due diligence, compliance operations, onboarding or client lifecycle management within financial services.
• Strong knowledge of AML/ATF, sanctions, beneficial ownership, FATCA/CRS and corporate client onboarding requirements.
• Experience coordinating KYC reviews for complex corporate or institutional clients across multiple jurisdictions preferred.
• Strong stakeholder management and ability to work with Risk, Compliance, Legal, Business and Operations.
• Bilingual English/Spanish preferred; Portuguese is an asset.

Work Arrangement

This position is currently a hybrid role, with the expectation that you will work 3-4 days a week in the office. Please note that this is subject to change based on the needs of the business.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.